Originally Posted by General Maximus
Are you sure he just cant help you because he cant talk to you without a ticket being raised?
No, he has always been super helpful. When I started to have serious issues with 20meg - and numerous disconnects - he was instrumental in getting me an upgrade to 50 meg for the same monthly cost.
Then he managed to net me a further 12 months at the 20meg price as there were serious disconnect issues when I first started using 50meg. He has always been friendly and helpful. But lately - despite still having had semi-regular contact (he usually contacts me every few months to see if things have improved) - he has gone very quiet.
I don't really want to say anymore as if he did manage to read this, I don't want him thinking I haven't been grateful for what he has done for me. Because I'm super grateful for how he has pushed VM to sort me out rather than see me leave. If it wasn't for him I would have left them two years ago, no question.