50M : Pitifully slow newsgroup speeds during the evening

[Chrysalis]

Originally Posted by qasdfdsaq

Call it what you want, it's the same behaviour with different numbers in the boxes. You might say VM's has lower thresholds, but then BT's had higher penalties - VM "only" slows your connection by 75% while BT would slow your connection by "Up to 95%" (20mbps down to 1mbps)

I am simply calling it what BT called it which was FUP. The FUP which they have now scrapped on infinity. (not sure on the adsl tho).

Both cases tho should in my opinion breach the ASA's new ruling.

I consider both significantly different simply put because to hit BT's usage limit one would have to be doing downloading over a number of days before hitting the limit whilst on VM it could be done over a matter of minutes.

Also remember 20mbit on adsl2+ is uncommon, typical speeds are nearer 6mbit.

[Retrovertigo]

Originally Posted by General Maximus

Are you sure he just cant help you because he cant talk to you without a ticket being raised?

No, he has always been super helpful. When I started to have serious issues with 20meg - and numerous disconnects - he was instrumental in getting me an upgrade to 50 meg for the same monthly cost.

Then he managed to net me a further 12 months at the 20meg price as there were serious disconnect issues when I first started using 50meg. He has always been friendly and helpful. But lately - despite still having had semi-regular contact (he usually contacts me every few months to see if things have improved) - he has gone very quiet.

I don't really want to say anymore as if he did manage to read this, I don't want him thinking I haven't been grateful for what he has done for me. Because I'm super grateful for how he has pushed VM to sort me out rather than see me leave. If it wasn't for him I would have left them two years ago, no question.

[qasdfdsaq]

Originally Posted by Chrysalis

Also remember 20mbit on adsl2+ is uncommon, typical speeds are nearer 6mbit.

Yes but typical speeds on Infinity are nearer 35mb, and the 'FUP' still cut you down to 1mb.

BT are actually quite clear and forthcoming on these matters - and do abide by the voluntary code of practice and provide all the important information in the normally recognized format whereas VM do not:

www.bt.com/broadbandusagepolicy

As you know a lot of ISPs oversell products or impose excessive limitations on them to hit certain targets such as an uneconomically low price. Far as I'm concerned as long as the information is laid out clearly to the (prospective) customer in advance so they can make an informed choice ISPs should be able to do what they want. Retroactively changing things for customers under contract who cannot simply choose to leave however, is something I disagree with, but not all ISPs do this - for example when O2 introduced fair use limits and traffic shaping, they applied it *only* to new customers signing up after the change and all existing customers remained unlimited and unshaped for as long as they remained a customer.

[Chrysalis]

There is no FUP on infinity. It just has the p2p shaping.

[qasdfdsaq]

I already said that on the previous page...