Anyone else experiencing slow internet?

[AdamD]

Can't connect at all on my virgin 100mb connection, the connection status page says access denied under dhcp lease and network access.

Switched to my sky bb to post here, i also can't access virginmedia's website.

[qasdfdsaq]

Flap flap flap flap flap.

[Mr Angry]

My chips were slightly overdone and I have to say the quality of sausages has dropped of late.

[Uncle Peter]

Originally Posted by Mr Angry

My chips were slightly overdone and I have to say the quality of sausages has dropped of late.

Did you phone retentions?

[Mr Angry]

Originally Posted by Uncle Peter

Did you phone retentions?

Yes. They were about as useful as saying "No" to a frisky Bishop.

[Buzzman]

From VM's Facebook page: We're aware of a network issue that may be affecting some customers' broadband service. Investigations are underway and we're hoping for a resolution as soon as possible. Due to call volumes, if you're trying to report this issue, lines may be engaged.

[Sephiroth]

How content free is that?

[qasdfdsaq]

It's also headlining the VM support forums too.

"Just a quick update, we have engineers on site currently dealing with this problem and we are starting to see an improvement already. We're going to continue working on this issue until services are completely restored."

That would imply a single fault at one site could cause a major nationwide problems. Interesting.

[swanseadave]

My browser of choice is Opera.Enabling the TURBO feature on the browser usually fixes speed issues.It`s so much faster than IE8 anyway.

[platypuss72]

i have been having issues from 20th Dec and was told on 20th Jan that would be 3rd march Maybe before fixed ...
i posted the following on virgin forum too ...

hi

i have being having slow down since 20th dec 2011 !!!! when i call VM on 5th Jan 2012 was told that the issue would be fixed by 18th Jan ... so when i was still having same issues i called them on 19th Jan ,

i have being having peak time slow downs and i was told that it will not be fixed until 3rd March !!!! maybe !!!!!

i was told that it was because of customer miss use ???? too many people all using there max internet at same time ??? and also to many people on peer to peer ?? YER WOT EVER !!!!!!!!!!

the manager i spoke to did not agree that this issue was not good enough as they say that i have conection and i sould not expect good speed at busy times !!!!

i finally goit him to agree to to a complete refund as the point of paying for internet is for when you want to use it !!! not for internet when your out at work/school/whereever but in your home !!!

I have noticed that this is not only in my area (31) but looking round forums it seems to be all over the contry !!!

I have been a big big supporter of Cable internet from the start !! and was on Blueyonder from the beginning, then tellywest to NTL then to Virgin !!! every home i have had i only had cable internet !!! and always always recomended them because of the quality and stablity of the connection !!! up until this i would always get almost full speed connection any time day or night !!!!

It seems to me that all started to go down hill for me once i had my New TiVo box installed ??? is this coincidence ???? but when i my hd box replaced by engineer they told me they were flat out doing 15-20 installs A DAY !!!! and as the TiVo box they claim has its own 10mb feed is this the issue ???

fingers crossed someone will tell the real reason for the issues

http://community.virginmedia.com/t5/...ighlight/false

[Sephiroth]

The Tivo box 10 meg feed is not on a frequency that your internet uses. So that won't interfere with the main broadband save for any wider congestion on the line card at the local hub.

That said if your area 31 is my area 31 (Reading - there appears to be more than one, e.g. Cambridge) then I've seen some decline in my previously perfect service since around that time. It's improved now.

I was told that the line card I'm on was part of a resegmentation in December and I also read that there were major uplift works at the Reading hub which I suspect would lead to some temporary crowding of users onto existing line cards while they bring the additional or upgraded kit into service. This is specu;lation though.

In the past week, the service has improved and I note much lower latency on the TBB graph.

As for "all over the counbtry" - the only common factors might be:

1/
Simultaneous area upgrades causing the phenomenon you've described - this would be a per area phenomenon not interlinked.

2/
Current peering issues (I believe VM don't pay for anough peering bandwith - see LINX for details)

3/
Increase of customer usage in your immediate locality (optical node - the street cabinet with 240v label on it).

Prolly a combination of the three and I think you had already worked this out.

[platypuss72]

yep i understand that the Tivo box is not surpossed to be on the same interwebs as your connection ... BUT it still seems a very BIG coincidence that mine and looking like many others is after virgin had the big big push before christmas to get lots of people onto the tivo ...... seems to me that they did not have the backbone setup to cope with all the new customers !!!! which if correct is a bit short sighted to be honest ?? but hey what do we know
if this is the case i just wish they would admit some slowing and give us honest upgrade dates ....

yep am in area 31 but its Lichfield

[Chrysalis]

seph so your tbb graph is much better now than before?

[Sephiroth]

Chrys

It seems to be:



---------- Post added at 17:15 ---------- Previous post was at 17:00 ----------

Oh - and here's my BT Infinity graph!

[qasdfdsaq]

Drool.