50M Virgin 'Tickle' assumes wrong speed?

savvychels · 13-01-2012, 17:51

I'm a VIP 50 customer, so my broadband is 50meg (XXL) bundled with the VIP package.

I just received the following email from Virgin, and basically I'm confused - they seem to think I'm on 100 and are supposedly going to upgrade me to 120 and drop my price to the same as 50. But I'm only on 50, so in reality are they going to increase my speed to 100 and leave my bill the same?

Quote:

Hello Wendy

Good news - we're giving you even faster broadband, for less.

You're already getting the UK's fastest widely available broadband, and starting this summer we'll be starting the roll-out to boost your speeds from up to 100Mb to up to 120Mb. We'll also be lowering the price of your broadband package in April to match the price of our 50Mb Broadband XXL packages.

These are nice extras we do to make you smile. We call them Virgin Media tickles, and we only give them to people we know and like - our customers.

Our ongoing commitment to offering the UK's fastest broadband.

Virgin Media offers the fastest broadband speeds in the UK*, as proven by Ofcom for three years in a row. And we're committed to keeping it this way. Which is why we're upgrading our award winning fibre optic network over the next 18 months.

As part of this upgrade, you may have seen we'll be doubling many of our customers' broadband speeds. But, because you already get our fastest broadband, we're upgrading you to up to 120Mb and giving you a discount instead.

So whether you love streaming HD movies, ruling the gaming world or downloading tunes in super quick time - you'll soon be able to do it even faster and for less.

You don't have to lift a finger.

The 120Mb upgrade kick off in the summer and will have a slightly different roll-out schedule to our other work. We'll let you know nearer the time when to expect your broadband speed boost. In the meantime, see what you can do with faster speeds at virginmedia.com/evenfaster.

We'll be in touch in a few weeks with more details about your price reduction, so there's no need to call us, or do a thing – except keep enjoying what is already the UK's fastest broadband.

Kind regards,

Mark Davidson
Executive Director, Customer Care

*Fastest broadband download speeds widely available to consumers according to 2009 - 2011 Ofcom report.

Nopanic · 13-01-2012, 17:52

Yes, 50 - 100.

savvychels · 13-01-2012, 18:01

Thanks, either way sounds good to me to be honest though I'm happy where I'm at

ultimate · 13-01-2012, 18:17

I get the same email although I am only on 20Mb, so what will I expect?

gba93 · 13-01-2012, 18:20

Quote:

Originally Posted by ultimate

I get the same email although I am only on 20Mb, so what will I expect?

A long wait

progers · 13-01-2012, 18:26

I got the same e mail and I'm only on 10 LOL

ultimate · 13-01-2012, 18:34

Quote:

Originally Posted by gba93

A long wait

LOL !!!

Bananaman_007 · 13-01-2012, 18:41

I have also had the same email and i am on 10mb, it reads like they are giving me 120mb and a price reduction

savvychels · 13-01-2012, 18:47

Hmmmm - sounds like someone hit the wrong button!!

Pipster · 13-01-2012, 19:05

Yep me too, I've just getting the email and I'm on 50mb. The way I orginally picked it up was I got a tickle to get 100mb and when the speeds double I will get 120mb

Blackened · 13-01-2012, 19:07

You can imagine the poor bloke that loaded the distro emails into the system now, sweating as he realises he's loaded an email to the wrong group.
pmsl.

Gavin-D · 13-01-2012, 19:08

Me too only on the 10MB broadband speed so I shall now demand the 120MB as per the e-mail lol

Fazzer84 · 13-01-2012, 19:08

Sounds more like no one can be bothered checking the Virgin Forums...

Quote:

Starting in February 2012, the upgrade programme will take continue over 18 months and we expect it to be complete by mid 2013. If you're on our current 10Mb, 20Mb, 30Mb and 50Mb service you will see your speed at least doubled and if you're on 100Mb you'll see a significant increase to 120Mb. These speeds will help ensure you get high quality access to the huge growth in new online services.

Taken from Virgin's Help and Support forum.

Sounds like everyone gets somthing

Hope this helps you guys!

Gavin-D · 13-01-2012, 19:11

Quote:

Originally Posted by Fazzer84

Sounds more like no one can be bothered checking the Virgin Forums...

Taken from Virgin's Help and Support forum.

Sounds like everyone gets somthing

Hope this helps you guys!

Yes but what we are saying is some of us are on the 10MB speed including myself and the e-mail states we're upgrading you to up to 120Mb and giving you a discount instead.

Blackened · 13-01-2012, 19:14

Don't be daft - it's a mistake.