Superhub can we really write it off? - Page 5

Peter_ · 22-12-2011, 17:16

Quote:

Originally Posted by kwikbreaks

Given what they probably pay for the things you may well be right but they should collect the old ones for proper disposal and they don't - I've had one to bits and there's another in the loft they haven't asked me to return.

http://en.wikipedia.org/wiki/WEEE_Directive

Well the one you have dismantled will be I expect your responsibility as that is in breach of the Terms and Conditions of your contract so you should take it to the local tip and put it in the WEEE recycling section, as for the other device just ring up Customer Services and request the relevant returns packaging, or you could take them both to the same place.

http://sustainability.virginmedia.co...EE-FAQ-b4.aspx

Chrysalis · 22-12-2011, 17:29

There is no doubt VM are excessively replacing superhubs.

They sent me a new one because the one I was using was stuck on the beta R29 firmware, when in all likelyhood all they probably needed to do was manually push out R30 to it.

When i asked if they wanted the old one back they told me to bin it.

RB2004 · 22-12-2011, 20:12

I was also told to bin it, lol so instead I also dismantled mine to see about upgrading the wireless antenna

General Maximus · 22-12-2011, 20:32

i am tempted to take mine to bits as well just to have a look inside. I have got 2 now which I have no use for.

kwikbreaks · 23-12-2011, 08:55

Quote:

Originally Posted by Masque

Well the one you have dismantled will be I expect your responsibility as that is in breach of the Terms and Conditions of your contract so you should take it to the local tip and put it in the WEEE recycling section, as for the other device just ring up Customer Services and request the relevant returns packaging, or you could take them both to the same place.

http://sustainability.virginmedia.co...EE-FAQ-b4.aspx

Of course if the wretched things worked properly to start with there wouldn't be so many requiring disposal.

On install the installers couldn't get the first two working so from day 1 I was on Superhub 3. When that kept hanging if subjected to any serious WiFi loading (doubless the firmware bug) VM sent another. As that was no different I got a VMNG300 from the CEO office - so 5 Superhubs over the course of 9 months none of which were any good.

Sephiroth · 23-12-2011, 09:33

If you look at the attached image (block diagram of the Broadcom Gateway chip in the SH), you can work out for yourself how many offered functions are not taken up in it's VM implementation.

Additionally, its wireless is weak because (IMO) of the preference for "sexy design" over sensible practicability. External antennae would make an enormous difference or at least the plug-in ability to do that.

So yes, except in modem mode, the SH is at best no better than a get-you-going device and at worst a piece of router junk.

Peter_ · 23-12-2011, 09:37

Quote:

Originally Posted by kwikbreaks

Of course if the wretched things worked properly to start with there wouldn't be so many requiring disposal.

On install the installers couldn't get the first two working so from day 1 I was on Superhub 3. When that kept hanging if subjected to any serious WiFi loading (doubless the firmware bug) VM sent another. As that was no different I got a VMNG300 from the CEO office - so 5 Superhubs over the course of 9 months none of which were any good.

Mine hhas worked faultlessly since installation in February this year, giving an average of 30Mb which is verified by the Samknows website as I have their test device connected as well.

BenJSmyth · 23-12-2011, 11:46

Quote:

Originally Posted by Masque

Mine hhas worked faultlessly since installation in February this year, giving an average of 30Mb which is verified by the Samknows website as I have their test device connected as well.

That's interesting, I didn't know Sam Knows did testing like this. Is this what I need to do to sign up:

http://www.samknows.eu/

Peter_ · 23-12-2011, 11:58

Quote:

Originally Posted by BenJSmyth

That's interesting, I didn't know Sam Knows did testing like this. Is this what I need to do to sign up:

http://www.samknows.eu/

I have a device connected to my superhub which monitors speed and quality.

BenJSmyth · 23-12-2011, 14:24

They have probably filled all the spaces they need although I have signed up anyway.

It would certainly be very interesting to see the results of having a device like that connected.

kwikbreaks · 24-12-2011, 10:09

Quote:

Originally Posted by Masque

Mine hhas worked faultlessly since installation in February this year, giving an average of 30Mb which is verified by the Samknows website as I have their test device connected as well.

It doesn't matter how well yours works - on the VM community board Superhub complaints are neck and neck with congestion for the most common cause of problems.

Peter_ · 24-12-2011, 10:12

Quote:

Originally Posted by kwikbreaks

It doesn't matter how well yours works - on the VM community board Superhub complaints are neck and neck with congestion for the most common cause of problems.

As the are 500,000+ on the network I do not see that many complaints on any forum as the majority actually work, nor are we inundated with calls specific to the Superhub otherwise I doubt it would have been made the default modem for all tiers.

Tuvoc · 24-12-2011, 10:36

Quote:

Originally Posted by kwikbreaks

It doesn't matter how well yours works - on the VM community board Superhub complaints are neck and neck with congestion for the most common cause of problems.

All Virgin Media staff members' Superhubs work just fine

It is hard to know the extent of the problem. The postings on forums are a tiny minority of users, but a lot of people just rely on phone support so we need to add those in. But even so, what we might be seeing is 1% having problems with a silent 99% majority quite happy with theirs.

markie1966 · 24-12-2011, 10:54

no offense....but one hub not working properly is one too many

even tho my shub is in modem mode and is ...touch wood...working far better than as a hub

before i upgraded to r30 the wireless was to be honest pathetic...and i couldnt play games due to lag...but then maybe the network has been upgraded

now its just a dumb modem im using a dlink 655 and the wireless is fantastic and im playing games online again

Tuvoc · 24-12-2011, 11:24

Quote:

Originally Posted by markie1966

no offense....but one hub not working properly is one too many

No offense.. but that is ridiculous. Nothing is perfect. I'm sure if I google your 655 I'll find at least one person for whom it is not working properly. Must be rubbish then.