Virgin Media Spotify

[BenMcr]

Rather than it being in the 'Coming Soon to Virgin TV' thread I thought I'd create this one for non-TV related discussion

[HD Boy]

Originally Posted by BenMcr

Er no, you only have to recontract your service. You aren't required to upgrade

Good News but How will existing customers add the 6 months free Spotify premium offer ?

[BenMcr]

As far as I'm aware how it'll work is that you'll get a offer code to add to your Spotify account

This is only possible from a 'Open' account though. Any existing Premium customer will have to downgrade to an 'Open' account first as it's designed to revert to the 'Open' service at the end of the offer period

[HD Boy]

Originally Posted by BenMcr

As far as I'm aware how it'll work is that you'll get a offer code to add to your Spotify account

This is only possible from a 'Open' account though. Any existing Premium customer will have to downgrade to an 'Open' account first as it's designed to revert to the 'Open' service at the end of the offer period

Thanks Ben

[denphone]

Originally Posted by BenMcr

As far as I'm aware how it'll work is that you'll get a offer code to add to your Spotify account

This is only possible from a 'Open' account though. Any existing Premium customer will have to downgrade to an 'Open' account first as it's designed to revert to the 'Open' service at the end of the offer period

So Virgin will send us this offer code through a email for existing Spotify account holders who have Virgins broadband.

[BenMcr]

Yes, I believe so which is why it's important to make sure you have the right e-mail as the contact address in My Virgin Media

---------- Post added at 13:45 ---------- Previous post was at 13:42 ----------

Actually need to correct myself here. Although an e-mail will be sent via your contact address with sign up instructions, the actual sign up is via My Apps within My Virgin Media

[denphone]

Originally Posted by BenMcr

Yes, I believe so which is why it's important to make sure you have the right e-mail as the contact address in My Virgin Media

Well there will be no problems there as l only use one email address with Virgin.

---------- Post added at 13:48 ---------- Previous post was at 13:45 ----------

Originally Posted by BenMcr

Yes, I believe so which is why it's important to make sure you have the right e-mail as the contact address in My Virgin Media

---------- Post added at 13:45 ---------- Previous post was at 13:42 ----------

Actually need to correct myself here. Although an e-mail will be sent via your contact address with sign up instructions, the actual sign up is via My Apps within My Virgin Media

l have used my Facebook account details to sign up to Spotify so that should not be a problem should it.

[BenMcr]

Nope

[Helix]

So if we are an existing customer with 30mb broadband, can we sign up through My Virgin Media when it comes back up (you would have thought they would have done maintenance overnight on the day they launch a new service) and it will email the code and extend the broadband contract for 12 months.

Or am I going to have to spend ages on the phone explaining what Spotify is to India.

[BenMcr]

Customer Services have to apply the offer to your account, and then once you get the confirmation e-mail you have to register through My VM

[HD Boy]

Originally Posted by Helix

Or am I going to have to spend ages on the phone explaining what Spotify is to India.

Phone at 8.30am. You usually get through to the UK.

[Helix]

Originally Posted by BenMcr

Customer Services have to apply the offer to your account, and then once you get the confirmation e-mail you have to register through My VM

Probably not worth the effort then, I can just imagine the phone call now. It took me two attempts to connect to someone who knew what Tivo was when I ordered that.

---------- Post added at 13:58 ---------- Previous post was at 13:57 ----------

Originally Posted by HD Boy

Phone at 8.30am. You usually get through to the UK.

Usually at work by 8.30, and I don't want to pay to call the 0845 number from my mobile.

[HD Boy]

Originally Posted by helix

probably not worth the effort then, i can just imagine the phone call now. It took me two attempts to connect to someone who knew what tivo was when i ordered that.

---------- post added at 13:58 ---------- previous post was at 13:57 ----------



usually at work by 8.30, and i don't want to pay to call the 0845 number from my mobile.

Try 0125 675 2000
http://www.saynoto0870.com/search.php

[BenMcr]

Originally Posted by HD Boy

Try 0125 675 2000
http://www.saynoto0870.com/

That would be the number for Head Office who will just transfer you into the normal Customer Services queue

[HD Boy]

Originally Posted by BenMcr

That would be the number for Head Office who will just transfer you into the normal Customer Services queue

That number will not cost as much as a 0845 number.