30-10-2011, 18:12
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#61
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Warrington Wolves
Join Date: Jul 2007
Location: As far away from carlwaring as possible
Age: 52
Services: See above
Posts: 9,825
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Re: Virgin Media Spotify
Quote:
Originally Posted by BenMcr
I know you did.
I was quoting from the intranet which said the bit about the staff offer coming next year
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Off to the intranet to have a look 
__________________
I post on this site in my own time. Any posts by me should not be taken as representing my employer Virgin Media's it's positions, strategies or opinions.
My Broadband Quality Monitor
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30-10-2011, 19:59
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#62
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cf.mega poster
Join Date: Jan 2011
Location: Northwest
Posts: 2,212
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Re: Virgin Media Spotify
Must be one of the other codes then, I guess with the rate deals they need to be sensible ..
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31-10-2011, 10:24
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#63
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cf.member
Join Date: Oct 2011
Location: Bromley
Services: broadband 50M
Posts: 2
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Re: Virgin Media Spotify
Phoned CS at 0930 this morning and the agent didn't know about the spotify deal (kept saying "45 deal" over and over)and despite asking to speak to a supervisor managed to cut me off after 28 minutes of either hold or disjointed conversation.
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31-10-2011, 10:51
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#64
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cf.addict
Join Date: Apr 2011
Location: Hindley green
Age: 45
Services: Tivo, V HD, TV XL Virgin 60mb Broadband, L Telephone.
Posts: 119
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Re: Virgin Media Spotify
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31-10-2011, 11:25
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#65
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cf.mega poster
Join Date: Jan 2011
Location: Northwest
Posts: 2,212
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Re: Virgin Media Spotify
Quote:
Originally Posted by nsh
Phoned CS at 0930 this morning and the agent didn't know about the spotify deal (kept saying "45 deal" over and over)and despite asking to speak to a supervisor managed to cut me off after 28 minutes of either hold or disjointed conversation.
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Sorry but that made me lol .. Not very good customer care but funny to read ..
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31-10-2011, 15:11
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#66
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cf.member
Join Date: Apr 2007
Posts: 7
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Re: Virgin Media Spotify
ok, I managed to sign up for (The UK CS rep didn't have a clue, but she looked it up and got it sorted for me:-D). She quoted 24 hours, but I checked and it was there straight away (I told her so she knows for next time!)
However, when I click register on the spotify app I get taken to a "Oops, somthing's broken page" so guess I'll try again later!
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31-10-2011, 18:58
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#67
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cf.addict
Join Date: Nov 2004
Location: Hertfordshire
Services: TV: M+ & Tivo,
Broadband: XL,
Phone: M
Posts: 267
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Re: Virgin Media Spotify
I don't know why they can't let you re-contract online, they let you order new products. I don't see what's hard about letting you sign up to your existing product for another 12 months online.
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31-10-2011, 20:19
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#68
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cf.member
Join Date: Oct 2011
Location: Bromley
Services: broadband 50M
Posts: 2
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Re: Virgin Media Spotify
I agree! This evening offshore call centre didn't know about offer, transferred me to nice lady in broadband (UK) who couldn't apply offer but did finally get me to somebody in CS who understood what to do. Spotify app now active.
The whole experience is really frustrating and reminds me why I switched my TV away to Sky+ several years ago. The Tivo looks good and it would be cheaper to go with Virgin completely, but Sky CS and website are streets ahead from my limited experience.
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01-11-2011, 07:21
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#69
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cf.mega poster
Join Date: Jan 2011
Location: Northwest
Posts: 2,212
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Re: Virgin Media Spotify
Quote:
Originally Posted by Ross.Dargan
ok, I managed to sign up for (The UK CS rep didn't have a clue, but she looked it up and got it sorted for me:-D). She quoted 24 hours, but I checked and it was there straight away (I told her so she knows for next time!)
However, when I click register on the spotify app I get taken to a "Oops, somthing's broken page" so guess I'll try again later!
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Ok we could really do with looking at your account.
Quote:
Originally Posted by Helix
I don't know why they can't let you re-contract online, they let you order new products. I don't see what's hard about letting you sign up to your existing product for another 12 months online.
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Be patient.
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01-11-2011, 08:35
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#70
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cf.addict
Join Date: Nov 2004
Location: Hertfordshire
Services: TV: M+ & Tivo,
Broadband: XL,
Phone: M
Posts: 267
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Re: Virgin Media Spotify
Quote:
Originally Posted by Nopanic
Ok we could really do with looking at your account.
Be patient.
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I have no problem with calling, but Virgin should actually make their staff aware that these offers exist. I tried phoning yesterday and they didn't even know what Spotify was let alone an offer on it.
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01-11-2011, 10:06
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#71
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cf.mega poster
Join Date: Jan 2011
Location: Northwest
Posts: 2,212
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Re: Virgin Media Spotify
I agree
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01-11-2011, 13:20
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#72
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: Virgin Media TiVo, XL TV, XXL Broadband
Posts: 12,128
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Re: Virgin Media Spotify
Quote:
Originally Posted by Helix
I have no problem with calling, but Virgin should actually make their staff aware that these offers exist. I tried phoning yesterday and they didn't even know what Spotify was let alone an offer on it.
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There was a full brief out to advise agents of the Spotify deal and offers. Every manager should then make sure their agents are aware of it when they come in. It will also be in the offers systems that agents use
__________________
I am always right.....except when I'm not  All views are my own - so there!
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01-11-2011, 13:43
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#73
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cf.member
Join Date: Mar 2009
Location: Leeds
Services: Virgin 50mb,tv,phone
Posts: 17
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Re: Virgin Media Spotify
Had the same problem as above,the lady didnt know what spotify was.After a brief consult with a colleague she said i could apply for it through My Virgin Media login page.Tried but couldnt find anything about spotify.This is a good offer though if you can get it!.Gonna try again later
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01-11-2011, 13:59
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#74
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cf.mega poster
Join Date: Jan 2011
Location: Northwest
Posts: 2,212
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Re: Virgin Media Spotify
Quote:
Originally Posted by mullerman
Had the same problem as above,the lady didnt know what spotify was.After a brief consult with a colleague she said i could apply for it through My Virgin Media login page.Tried but couldnt find anything about spotify.This is a good offer though if you can get it!.Gonna try again later
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Yeah, you have to call up to have it added ..
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04-11-2011, 14:02
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#75
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cf.member
Join Date: Mar 2009
Location: Leeds
Services: Virgin 50mb,tv,phone
Posts: 17
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Re: Virgin Media Spotify
Up and running with spotify.Phoned up again and explained the situation and after a few chats with her manager my spotify app in my virgin media had register added to its menu which allowed me to get up and running.Agreed to a new 12 months contract and now have spotify premium for 6 months,really like spotify and use it often,great deal for me
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