Virgin Media Spotify - Page 4

BenMcr · 30-10-2011, 11:05

Quote:

Originally Posted by Nopanic

24 hours ?

Should of been there and then, they add a billing code to your account and it provisions within seconds.

I think they were erring on the side of caution. Better to say 24 hours and customers are happy they got it earlier, rather than say 'immediately' and they phone back complaining if there is any delay

Same happens with the TV channels and Phone feature changes

Nopanic · 30-10-2011, 11:33

ah but, 24 hours disguises a fault with BBI stuff .. you're adding 24 hours of delay to a customer

ok, say a few hours, in case something is broken.

Sirius · 30-10-2011, 11:38

Quote:

Originally Posted by BenMcr

I think they were erring on the side of caution. Better to say 24 hours and customers are happy they got it earlier, rather than say 'immediately' and they phone back complaining if there is any delay

Same happens with the TV channels and Phone feature changes

Would love to have this offer but as staff i cannot

Peter_ · 30-10-2011, 11:41

Quote:

Originally Posted by Nopanic

24 hours ?

Should of been there and then, they add a billing code to your account and it provisions within seconds.

After any upgrade they always advise that it can take up to 24 hours for it to go live but in most cases it is within an hour or two, if they said it was instant then it would cause many unwarranted callbacks causing repeats against agents and negative NPS scores unless massaged as with offshore.

---------- Post added at 12:41 ---------- Previous post was at 12:40 ----------

Quote:

Originally Posted by Sirius

Would love to have this offer but as staff i cannot

I think this is worth more.

Nopanic · 30-10-2011, 12:05

You know what, it's actually really good mate .. And why can't staff have It ?

Sirius · 30-10-2011, 12:16

Quote:

Originally Posted by Nopanic

You know what, it's actually really good mate .. And why can't staff have It ?

I phoned up and asked and the answer was NO

BenMcr · 30-10-2011, 12:29

Quote:

Originally Posted by Sirius

I phoned up and asked and the answer was NO

That's cos they've already we'll get something next year

Sirius · 30-10-2011, 13:17

Quote:

Originally Posted by BenMcr

That's cos they've already we'll get something next year

Hope so, Where did they say that btw

Nopanic · 30-10-2011, 13:27

Quote:

Originally Posted by BenMcr

That's cos they've already we'll get something next year

Sorry I don't understand that sentence ?

Or the reason behind not giving it to staff ?

I shall find out though.

Sirius · 30-10-2011, 13:29

Quote:

Originally Posted by Nopanic

Sorry I don't understand that sentence ?

Or the reason behind not giving it to staff ?

I shall find out though.

i think he meant "That's cos they've already said we'll get something next year"

Nopanic · 30-10-2011, 13:33

Quote:

Originally Posted by Sirius

i think he meant "That's cos they've already said we'll get something next year"

oh, but that doesn't explain anything ?

BenMcr · 30-10-2011, 14:39

Quote:

Originally Posted by Nopanic

oh, but that doesn't explain anything ?

No it doesn't, but it's not supposed to. It was just supposed to stop staff continually asking about any staff offer

Nopanic · 30-10-2011, 16:39

Fair enough ..

Sirius · 30-10-2011, 16:53

Quote:

Originally Posted by BenMcr

No it doesn't, but it's not supposed to. It was just supposed to stop staff continually asking about any staff offer

Hang on i asked once ?

BenMcr · 30-10-2011, 17:10

Quote:

Originally Posted by Sirius

Hang on i asked once ?

I know you did.

I was quoting from the intranet which said the bit about the staff offer coming next year