02-03-2011, 16:36
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#76
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cf.addict
Join Date: Jul 2009
Location: Wandsworth
Services: M TV & 'PHONE, XL BB
Posts: 164
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Re: Superhub delivery?
So far so good! Delivery was within the specified times.
Took about 15 mins from unboxing to activation. Was about 5 mins before the hub settled and I could get online. Of course the first thing I did was...
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02-03-2011, 17:06
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#77
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Sad Doig Fan!
Join Date: Aug 2007
Location: Barry South Wales
Services: BT Infinity Option 2 with Unlimited Anytime phone
Posts: 3,542
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Re: Superhub delivery?
The first thing you should do is disable IP Flood detection. You haven't been paying attention! 
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03-03-2011, 07:23
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#78
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cf.addict
Join Date: Jul 2009
Location: Wandsworth
Services: M TV & 'PHONE, XL BB
Posts: 164
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Re: Superhub delivery?
Quote:
Originally Posted by pip08456
The first thing you should do is disable IP Flood detection. You haven't been paying attention! |
Yes, of course! I'll get me coat (again).
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03-03-2011, 08:45
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#79
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cf.member
Join Date: Mar 2011
Posts: 1
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Re: Superhub delivery?
Got my superhub yesterday plugged it all in, called the activation line. "Sorry we cant activate your superhub it was not scanned when it left the warehouse, you need to wait 24hrs, but you can plug your old modem back in"
Needless to say the old modem didnt work due to be technically being switched to XL. 1 h 30 mins on the phone to activations, technical support, customer services, and 5 pointless reboots of all my kit and they suggested i jsut wait 24hrs until the superhub can be activated. Not a complete loss as i should be getting the activation fee recredited to my account.
Rather comically all departments i spoke to had no idea of the ongoing issues with the superhub. Is it too much to ask for a communications company to communicate with its staff?
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03-03-2011, 08:57
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#80
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cf.mega poster
Join Date: Sep 2005
Location: Peterborough
Services: Virgin Media XL
Broadband XL
Virgin Mobile
V+ installed!
and a happy Virgin Media customer
Posts: 2,438
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Re: Superhub delivery?
Quote:
Originally Posted by mikegreen
Yes, of course! I'll get me coat (again).
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And extend lease time LAN IP settings
Also disable firewall
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03-03-2011, 09:14
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#81
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Sad Doig Fan!
Join Date: Aug 2007
Location: Barry South Wales
Services: BT Infinity Option 2 with Unlimited Anytime phone
Posts: 3,542
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Re: Superhub delivery?
Quote:
Originally Posted by AndyCambs
And extend lease time LAN IP settings
Also disable firewall
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But that's 2nd and 3rd
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03-03-2011, 16:52
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#82
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cf.addict
Join Date: Jul 2009
Location: Wandsworth
Services: M TV & 'PHONE, XL BB
Posts: 164
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Re: Superhub delivery?
Quote:
Originally Posted by AndyCambs
And extend lease time LAN IP settings
Also disable firewall
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Disabled firewall but did not know of the extend lease time LAN IP "fix".
Thanks, I'll do that if it helps anything.
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03-02-2012, 18:27
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#83
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VM Customer
Join Date: Dec 2010
Location: Liverpool
Services: Virgin Media 100mb Broadband , VM Tivo, XL tv, Xl Phone
V+HD, VHD Box, Superhub
Posts: 241
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Re: Superhub delivery?
Are Virgin Still Using HDNL as wait for superhub to arrive as current one keeps rebooting randomly, had no text or anything virgin just told my mum it was today up till 7pm
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03-02-2012, 20:10
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#84
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Catjack
Join Date: Jan 2009
Location: Liverpool
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Nokia N8
Posts: 19,859
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Re: Superhub delivery?
Quote:
Originally Posted by Harryn9000
Are Virgin Still Using HDNL as wait for superhub to arrive as current one keeps rebooting randomly, had no text or anything virgin just told my mum it was today up till 7pm
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HDNL/YODEL depending on the area.
When was it ordered as it is usually nextday plus 24 hours but it depends what day it was ordered.
__________________
"Religion was invented when the first con man met the first fool." - Mark Twain (1835 - 1910) now that has a ring of truth to it.
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03-02-2012, 20:18
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#85
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VM Customer
Join Date: Dec 2010
Location: Liverpool
Services: Virgin Media 100mb Broadband , VM Tivo, XL tv, Xl Phone
V+HD, VHD Box, Superhub
Posts: 241
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Re: Superhub delivery?
got it 9 mins before 7pm some fella in unbranded van from yodel.
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