50mb never working - Page 2

pabscars · 08-09-2010, 11:19

Just a quicky , what have the previous 17 engineers visits done to try and rectify the problems so far, what has been replaced so far.

Try to give as much info as possible

Peter_ · 08-09-2010, 11:46

Quote:

Originally Posted by ultrasonic

An engineer is coming tomorrow but I don't know if that will solve anything.
Is there anyway you can speed up the process of resolving this issue?
It would be much appreciated.

Note:
Past 40mins it has been working pretty sound.
Can virgin media in india d/c you or tamper with the net.
i feel as the fault is on their side not here.
What do you thinks is the problem?
You noted levels being too high t3 and t4 but what is causing this and how do i get a permanent fix.

Tell the engineer as the agent may not have put in the notes.

ultrasonic · 08-09-2010, 13:57

They have tried switching modems, rewiring to get rid of noise.
new cabling, checking the exchange.etc. Its been a f****** nightmare.
The only reason I stayed with virgin media is because they have the best hardware and some of the engineers left me their numbers and have been called up to check on some things.
The service on the engineers side seem to be better than the staff over the phone which is a plus.

Peter_ · 08-09-2010, 15:53

Quote:

Originally Posted by ultrasonic

The service on the engineers side seem to be better than the staff over the phone which is a plus.

Well it could be me that you speak to on the phone actually.

pabscars · 08-09-2010, 15:56

Quote:

Originally Posted by Masque

Well it could be me that you speak to on the phone actually.

Possibly means the offshore help Masque

Peter_ · 08-09-2010, 15:56

Quote:

Originally Posted by pabscars

Possibly means the offshore help Masque

Hence my smiley.

Ignitionnet · 08-09-2010, 16:00

Quote:

Originally Posted by ultrasonic

The only reason I stayed with virgin media is because they have the best hardware and some of the engineers left me their numbers and have been called up to check on some things.
The service on the engineers side seem to be better than the staff over the phone which is a plus.

Given they simply can't get your service working the 'best hardware' is debatable. Great the engineers have left their numbers, etc, however it would be far better if they could fix the service.

Can you get BT's FTTC? http://www.samknows.com will tell you.

jb66 · 08-09-2010, 16:54

The engineer cant fix T3 and T4 timeouts, he can only make sure upstream and downstream are fine. There is no tool for the engineer to fix T3 and T4.

ultrasonic · 08-09-2010, 17:38

Its been working fine since this morning back to normal speed too for now... and i still feel that the internet can be manipulated on the other side.
Nothing has been changed at the house.
Just hope for a permanent fix.

caph · 08-09-2010, 22:35

Quote:

Originally Posted by jb66

Your computer

You're not a VM engineer by any chance are you? If not, you really should apply for a job with the offshore support. You've already learnt the ultimate offshore support answer!

jb66 · 08-09-2010, 22:46

Quote:

Originally Posted by caph

You're not a VM engineer by any chance are you? If not, you really should apply for a job with the offshore support. You've already learnt the ultimate offshore support answer!

Lol, what's the pay like?

ultrasonic · 09-09-2010, 20:35

12 grand a year lol