Modem playing up?

nick_f · 04-09-2010, 17:55

Hey ll got a WebSTAR EPC2100R2 modem which ive had for about 4 years, recently it keeps crashing and sending a poor signal (yellow input light on router)
Is this a good modem? any advice?

Many thanks

Peter_ · 04-09-2010, 18:09

Click this link and post the downstream and upstream power levels.

http://192.168.100.1/

**Graham M** · 04-09-2010, 18:23

On numerous routers a different coloured light usually means that the connected device has auto-negotiated to a lower speed on the Ethernet, what Internet Speed should you be getting and do you continue to get this?

nick_f · 04-09-2010, 19:13

Downstream Status
Operational

Channel ID
46

Downstream Frequency
307000000 Hz

Modulation
64QAM

Bit Rate
20480000 bits/sec

Power Level
6.0 dBmV

Signal to Noise Ratio
39.4 dB

Upstream Status
Operational

Channel ID
6

Upstream Frequency
37500000 Hz

Modulation
16QAM

Symbol Rate
768000 bits/sec

Power Level
51.5 dBmV

I pay for 20mb but never seen above 10mb but assumed that was normal

**Graham M** · 04-09-2010, 19:20

Do you have a spare network cable you could try connecting the modem to the router?

pigpen · 04-09-2010, 19:20

Quote:

Originally Posted by nick_f

I pay for 20mb but never seen above 10mb but assumed that was normal

Hardly, I'd get on the phone to support ASAP.

nick_f · 04-09-2010, 19:57

hmm nope not got a spare cable to hand

well i assumed with the "up to" that about half was normal?

**Graham M** · 04-09-2010, 20:15

Maybe with ADSL but not so usually with Cable. Where abouts do you live?

nick_f · 04-09-2010, 20:59

Blackpool

Peter_ · 04-09-2010, 22:34

The power levels above look normal for your connection so the issue must lie elsewhere.

If you call tomorrow or Monday after 0800 on 151 from a Virginmedia phone line or 0845 454 1111 from any other phone line and an agent will run some diagnostics with you.

pip08456 · 04-09-2010, 22:45

The problem the OP will have with ringing in is that he cannot wire to the modem direct. It'll be the first thing they ask him to do.

@nick you must have an ethernet lead somewhere as they will have been suppkied with both modem and router.

Peter_ · 04-09-2010, 22:49

Quote:

Originally Posted by pip08456

The problem the OP will have with ringing in is that he cannot wire to the modem direct. It'll be the first thing they ask him to do.

@nick you must have an ethernet lead somewhere as they will have been suppkied with both modem and router.

He has a modem and router which are connected together via an ethernet cable so all he does is take the cable from the router and plugs it into his laptop and reboots the modem.

Which is exactly what I would ask him to do on a call and so would any other agent.

pip08456 · 04-09-2010, 23:01

Quote:

Originally Posted by Graham M

Do you have a spare network cable you could try connecting the modem to the router?

His reply to this confused me. Actually this question has confused me, they must be connected with a network cable.

Peter_ · 04-09-2010, 23:03

Quote:

Originally Posted by pip08456

His reply to this confused me.

I noticed his reply but I know what modem he is using which told me all I needed to know.

pip08456 · 04-09-2010, 23:04

Quote:

Originally Posted by Masque

I noticed his reply but I know what modem he is using which told me all I needed to know.

Fair comment.