Preston UBR4 - Still oversubscribed

[chambohambo]

So you wait to do abit of legal downloading out of the traffic management hours and guess what there is no point as customers like myself are stuck on a oversubscribed UBR when are VM going to fix this, last time i rang in they said its not busy all of them time and that is why they will not upgrade it.

[Tazz]

I feel for you man... I am also on a slow ubr rdng-2 they wont do noting about it either... ho hum - http://community.virginmedia.com/t5/...GAIN/m-p/94758

[Chrysalis]

VM have a strange (but I guess not to accountants) upgrade policy where it seems a UBR needs to be flatlining for a upgrade to be approved.

When someone like tech support check the ubr load I think they are looking at a graph that plots 5 minute or 2 hour averages. The problem with these graphs they are averages and can hide full utilisation. on one of my servers where I also plot 5 minute averages I see peak average utilisation at about 70% which at first glance would seem ok. But when I check the live traffic utilisation it is bouncing of its throttle limit (10 mbit) every 10 seconds or so. If 80% it would obviously be more frequent, same at 90% and so on yet at those utilisations it would appear to have no congestion to the untrained eye. I dont know what VM's policy is but the consistent thing I read on the official VM forums is refused upgrades due to traffic levels not staying high for a consistent time so it appears they wait for very severe congestion. This is why I have said in the past once an area is congested it is probably doomed on VM as their own policies mean they would never get on top of it because I guess by the time an upgrade is done another one is already needed but wont be approved.

[Tazz]

Your spot on there it seems you have to be getting 50kb download or 2kb upload for them to even get an upgrade approved that is really bad service IMO - maybe because virgin are in so much debt...