20-07-2010, 15:58
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#1
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cf.geek
Join Date: Jul 2005
Location: Plymouth
Age: 22
Services: Sky HD Multiroom, VM XL Phone, VM XXL BB
Posts: 654
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Modem dead
Long story short my cable modem just had liquid spilt on it and it's now totally ****ed. I just spoke to Indian tech support on the phone, they said it would take 3 to 5 working days for me to get a replacement. Is there no way I could get an engineer to just drop one round this evening or tomorrow morning between installs? What time is UK tech support back on?
Thanks
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20-07-2010, 16:01
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#2
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Cable Forum Team
Join Date: Dec 2007
Age: 43
Posts: 15,388
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Re: Modem dead
3-5 days is quite fast, Remember that even those paying for engineer installs have to be booked weeks in advance. So what makes you think you're special  ??
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20-07-2010, 16:10
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#3
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cf.geek
Join Date: Jul 2005
Location: Plymouth
Age: 22
Services: Sky HD Multiroom, VM XL Phone, VM XXL BB
Posts: 654
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Re: Modem dead
Because an install and posting a modem through a letterbox aren't quite the same thing.
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20-07-2010, 16:50
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#4
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cf.geek
Join Date: Oct 2009
Posts: 714
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Re: Modem dead
Quote:
Originally Posted by janipewter
Because an install and posting a modem through a letterbox aren't quite the same thing.
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...and I guess that you'll be expecting the replacement modem to be free of charge as well as hand-delivered, given that it's your fault that it's broken in the first place!
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20-07-2010, 16:56
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#5
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Cable Forum Team
Join Date: Dec 2007
Age: 43
Posts: 15,388
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Re: Modem dead
Quote:
Originally Posted by janipewter
Because an install and posting a modem through a letterbox aren't quite the same thing.
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Which is exactly what they've offered... By post 
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20-07-2010, 17:34
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#6
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Catjack
Join Date: Jan 2009
Location: Liverpool
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Nokia N8
Posts: 19,282
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Re: Modem dead
Quote:
Originally Posted by janipewter
Long story short my cable modem just had liquid spilt on it and it's now totally ****ed. I just spoke to Indian tech support on the phone, they said it would take 3 to 5 working days for me to get a replacement. Is there no way I could get an engineer to just drop one round this evening or tomorrow morning between installs? What time is UK tech support back on?
Thanks
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If you ordered it before 3pm which it appears you have, then on average it is usually next day plus one means it may come Thursday if you are lucky.
If you had said that you had spilled liquid on it then you could have been charged I believe £50 for the replacement or possibly more.
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20-07-2010, 17:54
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#7
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cf.geek
Join Date: Jul 2005
Location: Plymouth
Age: 22
Services: Sky HD Multiroom, VM XL Phone, VM XXL BB
Posts: 654
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Re: Modem dead
I said liquid was spilled on it, he said it would be free.
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20-07-2010, 18:05
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#8
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Catjack
Join Date: Jan 2009
Location: Liverpool
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Nokia N8
Posts: 19,282
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Re: Modem dead
Quote:
Originally Posted by janipewter
I said liquid was spilled on it, he said it would be free.
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We can charge for that so be aware, not you as yours is on the way.
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21-07-2010, 04:13
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#9
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cf.geek
Join Date: Jul 2005
Location: Plymouth
Age: 22
Services: Sky HD Multiroom, VM XL Phone, VM XXL BB
Posts: 654
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Re: Modem dead
I really hope it comes this week, my first week off work for absolutely ages and I have no net connection to use 
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29-07-2010, 00:36
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#10
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cf.member
Join Date: May 2010
Location: RG12 - Bracknell
Services: VM 50Mb XXL
Sipgate VOIP
Posts: 51
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Re: Modem dead
£50!!! I have a spare Amabit 256 I use as a door stop
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29-07-2010, 06:27
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#11
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Catjack
Join Date: Jan 2009
Location: Liverpool
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Nokia N8
Posts: 19,282
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Re: Modem dead
Quote:
Originally Posted by Tazz
£50!!! I have a spare Amabit 256 I use as a door stop |
That is all it wil be good for as it is no longer on the system.
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29-07-2010, 10:16
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#12
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cf.mega poster
Join Date: Aug 2009
Posts: 2,829
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Re: Modem dead
What would you rather have? A free modem in a few days or a £35 engineer visit?
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