Whats Happening in Swansea during early hrs?

Welshchris · 25-03-2010, 01:30

For the past 2 days i have lost connection during early hrs and this is what shows up in modem...

First it happened on 24th at 3:15am and now today at not long after 1am..

Thu Mar 25 01:09:11 2010 Thu Mar 25 01:09:11 2010 Critical (3) Ranging Request Retries exausted;
Thu Mar 25 01:09:11 2010 Thu Mar 25 01:09:11 2010 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted
Thu Mar 25 01:09:17 2010 Thu Mar 25 01:09:23 2010 Critical (3) No Ranging Response received - T3 time-out;
Thu Mar 25 01:09:23 2010 Thu Mar 25 01:09:23 2010 Warning (5) B-INIT-RNG Failure - Retries exceeded;;
Thu Mar 25 01:09:24 2010 Thu Mar 25 01:09:24 2010 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;
Thu Mar 25 01:09:41 2010 Thu Mar 25 01:09:41 2010 Warning (5) MDD message timeout;
Thu Mar 25 01:09:50 2010 Time Not Established Warning (5) ToD request sent - No Response received;
Time Not Established Time Not Established Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;
Time Not Established Thu Mar 25 01:16:01 2010 Warning (5) MDD message timeout;

**Maggy J** · 25-03-2010, 06:22

Apparently nothing..Did you actually check the service status pages at VM to see if it was national.

http://status-cable.virginmedia.com/vmstatus/summary.do

https://national.virginmedia.com/ser...cements/status

Welshchris · 25-03-2010, 07:13

yep and nothing.

+ after that post it went off again and now modem takes a hell of a long time to lock onto an upstream channel like 20 seconds or so.

Ignitionnet · 25-03-2010, 09:59

It's the time when most people are asleep and service disrupting work is done on the networks which is not always documented to customers especially if the outages are brief.

Not noteworthy there should be a fair bit of work in a variety of places going on which will not be documented on service status due to brevity of outages.

Maintenance window is 1am - 6am as I remember, outages between those periods are nothing to be concerned about.

EDIT: Given you posted this both here and on the official forum I would speculate you'll get a more informed answer from the staff who are paid to answer there.

bayonet · 25-03-2010, 11:28

I'm in Swansea nothing showing on the modem log. Just run a download and getting 18meg no problem. haven't rebooted recently but I did notice there was something in the log about a software upgrade. This was about 2 or 3 days ago tbh I didn't take a lot of notice

Welshchris · 25-03-2010, 12:37

Quote:

Originally Posted by Ignitionnet

It's the time when most people are asleep and service disrupting work is done on the networks which is not always documented to customers especially if the outages are brief.

Not noteworthy there should be a fair bit of work in a variety of places going on which will not be documented on service status due to brevity of outages.

Maintenance window is 1am - 6am as I remember, outages between those periods are nothing to be concerned about.

EDIT: Given you posted this both here and on the official forum I would speculate you'll get a more informed answer from the staff who are paid to answer there.

What im a bit worried about since whatever they have done the modem takes ages now to lock on to an upstream channel 20 - 30 seconds.

Ignitionnet · 25-03-2010, 12:46

Simple solution is to not reboot it in that case, especially given there's only one upstream channel available so nothing to change through rebooting.

Flyboy · 25-03-2010, 12:50

When I read this thread title, I thought it was some promotion for a new nightclub?

Welshchris · 25-03-2010, 15:17

Quote:

Originally Posted by Ignitionnet

Simple solution is to not reboot it in that case, especially given there's only one upstream channel available so nothing to change through rebooting.

but i have to reboot it when it goes off in the early hrs to regain a connection.

amorrd · 25-03-2010, 16:12

Same issue for me, connection seems to drop usually in the early hours only a reboot restores it. Actually just dropped a few minutes ago.

Thu Mar 25 16:19:07 2010 Critical (3) No Ranging Response received - T3 time-out
Thu Mar 25 16:19:09 2010 Critical (3) Ranging Request Retries exausted
Thu Mar 25 16:19:09 2010 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted

Connection Drops! sync lights goes out and then blinks for a few seconds then stays on solid but have to reboot the modem to get the net back on. I had this issue most nights earlier in the year and I thought it was now resolved but in the last week I'm seeing this quite often again. It drops even when I'm hard wired directly to the CM. Newsgroups have been no help, they tell me to call them when it disconnects, but their closed

I do try to be a good boy and leave my downloads running overnight but I'm reluctant to do this if the connection is going to drop out.

The frequency of the disconnections I'm seeing make me think it is unlikely due to maintenance work and I'm told my uBR has already been patched. Not sure if it's relevant but about the time I started seeing this issue again coincides with when the upstream mini-slot changed from 2 to 4.

III · 26-03-2010, 18:59

Looks like the VM support guys are baffled to since there are not network faults, local RF is good. So your getting another new modem, how many modems is that you've had now?

http://community.virginmedia.com/t5/...hrs/td-p/34730

FYI. Testing and network fault finding/repairs/upgrades are done around 1AM.

Ignitionnet · 26-03-2010, 19:02

Quote:

Originally Posted by III

Looks like the VM support guys are baffled to since there are not network faults, local RF is good. So your getting another new modem, how many modems is that you've had now?

http://community.virginmedia.com/t5/...hrs/td-p/34730

FYI. Testing and network fault finding/repairs/upgrades are done around 1AM.

You mean when they have to disconnect nodes entirely and forward / return paths on others in order to isolate ingress, balance lasers and resegment cards / split nodes?

Peter_ · 26-03-2010, 19:08

Quote:

Originally Posted by III

Looks like the VM support guys are baffled to since there are not network faults, local RF is good. So your getting another new modem, how many modems is that you've had now?
.

How can they be sending a 50Mb modem out to him as that is not an option for us to do as yet so he will probably get a standard model.

We have to book engineers to swap 50Mb modems.

**Paul M** · 26-03-2010, 19:10

Why did you post here as well as on the VM Forum ?

Peter_ · 26-03-2010, 19:12

Quote:

Originally Posted by Paul M

Why did you post here as well as on the VM Forum ?

You cannot send him out a modem so he posted on the other forum.