Connection drops after random period of time

[antken]

Hi,

i've been having issues lately where by the connection will drop out without warning and seemingly at random.

Powering the cable modem off for 30 seconds as the stickey on the router say's doesn't solve the issue.
I've found that if i leave the modem alone and perform a DHCP request the connection comes back as it was before no issues.

Has anyone else has the same or similar issue?

..and, could anyone tell me if its possible to gleen further information from the modem device itsself ? the model number of the device is E08c007 if it matters

thanks
ant

[Paul_CF]

Exactly the same issue here. Never happenned before but happenning all the time. Have removed Zone Alarm firewall and appeared to work, but same thing this morning after 70 mins.

What region are you in? We're in Kingston - London.


Best solution is to power EVERYTHING off and restart. Flush DNS and IPCONFIG /release & renew works sometimes.

We'll be calling them later. Noticed that the HD channel also doesn't work so maybe the signal strength is flakey..??

[antken]

I'm in the south manchester area, specifically stockport.

I've since found my event log on the router and it shows this:
Wed Mar 17 23:07:21 2010 Wed Mar 17 23:07:21 2010 Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Wed Mar 17 22:58:44 2010 Wed Mar 17 22:58:44 2010 Critical (3) DHCP WARNING - Non-critical field invalid in response.
Wed Mar 17 23:07:21 2010 Wed Mar 17 23:07:21 2010 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/Q...
Wed Mar 17 22:58:35 2010 Wed Mar 17 22:58:35 2010 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC f...

if there anyway to get the complete logs ? parts of them seem missing i.e. "failed to acquire FEC f..."


I'm not so sure on the channels stuff, i stopped using the tv so had it switched off

my stats are:

Downstream Lock : Locked
Downstream Channel Id : 1
Downstream Frequency : 298750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : 0.2 dBmV
Downstream SNR : 39.5 dB

Upstream Lock : Locked
Upstream Channel ID : 4
Upstream Frequency : 45800000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 51.7 dBmV
Upstream Mini-Slot Size : 4