STM/DNS issues

[FrankieX]

The past few days I've been disconnected from the internet five times for over an hour. It always occurs during the traffic management periods and always resolves itself when the traffic management ends (at 3pm or 9pm). I am certain I have not exceeded the upload or download limits (I use Netlimiter to limit both during the period) and when it happens all existing connections are closed and I am unable to connect to the web or IRC. Windows diagnostics suggests it cannot connect to the DNS server and webpages/IRC give the error "Can't find server" or similar.

Having always been pleased with Virgin's internet for years, this is a frustrating new development and hopefully can be quickly fixed.

[broadbandking]

You need to call them as it maybe the modem is been overloaded and failing to lock on, can you post your modem config page 192.168.100.1

[FrankieX]

I should add I couldn't access 192.168.100.1during the downtime, so the suggestion of an issue with the modem does ring true. I am on internet package L.
Cable Modem Operation Configuration
Network Access : Allowed
Maximum Downstream Data Rate : 10240000
Maximum Upstream Data Rate : 512000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Enabled

[broadbandking]

I need the upstream and downstream power levels.

[FrankieX]

Downstream Lock : Locked
Downstream Channel Id : 1
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : -2.8 dBmV
Downstream SNR : 39.0 dBUpstream Lock : Locked

Upstream Channel ID : 4
Upstream Frequency : 37500000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 37.5 dBmV
Upstream Mini-Slot Size : 2

[broadbandking]

Upstream is alittle low but you best bet is to call them and see what they say, I am leaning towards it been a modem issue, so hopefully a modem swap is all you need, give em a call then gives us a update.