Are virgin blocking website access

burf22 · 04-03-2010, 08:40

Hello this is my first post on the forum, please dont find it spammy, it is'nt meant like that.

I have a uk based server with a few websites hosted on it. Last night i noticed that the .co.uk sites were not showing, however the dot coms were.

My logging software shows that virgin customers have not visited a busy site all day, which is unusual.
I will not drop links and will not even show a completed website, but could i ask a favour to confirm that this example is not viewable through a virgin connection.
h*tp://chinesewebsite.co.uk
Obviously the * will need replacing for a t

Thanks for any help.
Ps i have a virgin 20 meg and i cant see it for editing etc

Sir John Luke · 04-03-2010, 08:48

Fine from here (S Manchester), BUT I'm not using VM's DNS servers.

IGR · 04-03-2010, 09:11

I just get DNS error cannot find server

burf22 · 04-03-2010, 09:17

Quote:

Originally Posted by IGR

I just get DNS error cannot find server

Hi. If you are in the lincoln area you have shown on my logs as viewing the cache through google. Which does exist as i have just been there.

ht*p://66.102.9.132/search?q=cache:http://chinesewebsite.co.uk/

Again removed the p

Thanks for the replys so far.
Is this a dns issue? my hosts say no.

pip08456 · 04-03-2010, 10:11

Firefox can't find it either.

BTW don't you mean "removed the t"?

**Kymmy** · 04-03-2010, 10:14

The only time VM would block a website is probably one of two things

1# It's listed in certain lists (for example certain peasophile sites/images
2# The site/route has been involved in a botnet/spam/DOS attack and the system has suspended that route to protect the rest of the network

pip08456 · 04-03-2010, 10:15

Used full ink in your last post and got this

"This is Google's cache of http://chinesewebsite.co.uk/. It is a snapshot of the page as it appeared on 25 Feb 2010 04:14:22 GMT. The current page could have changed in the meantime. Learn more

Text-only version

speedfreak · 04-03-2010, 10:15

Quote:

Originally Posted by Sir John Luke

Fine from here, BUT I'm not using VM's DNS servers.

Ditto

Raistlin · 04-03-2010, 10:19

I'm a BT user (well..... from this location I am) and can't see the site either, it would appear to be a DNS issue.....

**Kymmy** · 04-03-2010, 10:22

Easiest way of telling is just to ping the FQDN, if it fails before it finds the IP then it's a DNS issue, if it finds the IP then fails it's a routing or website issue

Big-Gaz · 04-03-2010, 10:50

I think it could be a DNS issue and when pinging your nameservers they don't ping

Milambar · 04-03-2010, 12:19

Visible from work (over a dedicated leased line), not visible from home (over VM). I can't believe I opened up the works VPN just to look see, on my day off. :P

Edit: I just tried accessing it from one of our servers in Germany, its unreachable from there too. A bit more investigation:

nslookup chinesewebsite.co.uk results in a bunch of servfails.
dig chinesewebsite.co.uk A returns no valid results.
host chinesewebsite.co.uk returns no valid results.

Conclusions: Check your nameservers. Im guessing somethings got an error, and its slowly propogating across all the other nameservers.

v0id · 04-03-2010, 12:57

I can view it fine here, using opendns

Check your DNS errors here though

burf22 · 04-03-2010, 14:00

Quote:

Originally Posted by v0id

I can view it fine here, using opendns

Check your DNS errors here though

That says it all mate. Thanks.
I have just given my hosting providers a rocket for the bum steer. They swore blind that it was my isp. I hate those help chat folks who probably have th feet up on the desk and blame evryone and everything but themselves.
I have had the nameservers re-configured (god knows what threw em off) and hope to be back online in a few hours.

Many many thanks for you guys time.

Steve B

pip08456 · 04-03-2010, 16:35

It's back up now.