05-02-2010, 00:11
|
#1
|
|
User
Join Date: Mar 2006
Location: North London
Age: 22
Services: VM 30Mb, BT Infinity 40Mb Option 2 with Unlimited calls
Posts: 2,219
|
NW London Internet Down
Anyone else in the NW or N London area, or close by having a loss of internet? I just have a Sync light flashing...
---------- Post added at 23:11 ---------- Previous post was at 22:23 ----------
I just got off the phone, and the estimated fix date should be by 28th Feb 2010, is this some sort of joke? almost 1 month?
|
|
|
|
05-02-2010, 00:13
|
#2
|
|
Catjack
Join Date: Jan 2009
Location: Liverpool
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Nokia N8
Posts: 19,269
|
Re: NW London Internet Down
Probably an automated date which goes on by default.
Did they say what the issue was at all.
Call tomorrow after 0800 for an update.
|
|
|
|
|
05-02-2010, 00:13
|
#3
|
|
Child Of The Stars
Join Date: Jun 2008
Location: On the move
Age: 33
Posts: 9,597
|
Re: NW London Internet Down
No that would be the default date provided by the system or he's reading his crib sheet wrong. If it's an area outage it'll be fixed a lot sooner than that.
|
|
|
|
|
05-02-2010, 00:15
|
#4
|
|
Catjack
Join Date: Jan 2009
Location: Liverpool
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Nokia N8
Posts: 19,269
|
Re: NW London Internet Down
Quote:
Originally Posted by Broadbandings
No that would be the default date provided by the system or he's reading his crib sheet wrong. If it's an area outage it'll be fixed a lot sooner than that.
|
I would think that it will be fixed quicker than that as well.
We do get some strange dates when the faults first go on, some even up to 10 years. 
|
|
|
|
|
05-02-2010, 00:15
|
#5
|
|
cf.addict
Join Date: Oct 2009
Location: NW London
Services: 50Mb Internet
Posts: 130
|
Re: NW London Internet Down
Im in NW9 and my internet is working fine. Having said that for the past few days its been running damn slow in the evenings. But seems to be alright tonight.
|
|
|
|
|
05-02-2010, 01:33
|
#6
|
|
User
Join Date: Mar 2006
Location: North London
Age: 22
Services: VM 30Mb, BT Infinity 40Mb Option 2 with Unlimited calls
Posts: 2,219
|
Re: NW London Internet Down
Its been down 7 hours, which is quite poor service.
---------- Post added at 00:33 ---------- Previous post was at 00:01 ----------
Quote:
Originally Posted by Moldova
Probably an automated date which goes on by default.
Did they say what the issue was at all.
Call tomorrow after 0800 for an update.
|
He never said what the issue was even though i asked, seemed like he wanted to get off the phone as soon as possible.
Im really tired of Virgin now, seems like the service has gone so down hill. about 4 different days in Jan 2010 the service went down, 3 times in December, 2 times in November, it went down in October, and went down a few times in the summer 09.... im getting so tired of this now.
I've never complained about it, but im quite angry now.
|
|
|
|
|
05-02-2010, 09:48
|
#7
|
|
Child Of The Stars
Join Date: Jun 2008
Location: On the move
Age: 33
Posts: 9,597
|
Re: NW London Internet Down
Quote:
Originally Posted by Zee
Its been down 7 hours, which is quite poor service.
---------- Post added at 00:33 ---------- Previous post was at 00:01 ----------
He never said what the issue was even though i asked, seemed like he wanted to get off the phone as soon as possible.
Im really tired of Virgin now, seems like the service has gone so down hill. about 4 different days in Jan 2010 the service went down, 3 times in December, 2 times in November, it went down in October, and went down a few times in the summer 09.... im getting so tired of this now.
I've never complained about it, but im quite angry now.
|
He didn't know the fault - if he knew that would have meant the engineers knew and would have fixed it already. They'll identify the outage root cause when they fix it.
There was a fault for N22:
Date : 5 Feb, 2010 00:28
Name : T Boyd
Estimated Resolution : 4 hours
Status : Updated
Description :
This issue is still under investigation by our
engineers. Further updates will be posted when
available. Virgin Media would like to apologise
for any inconvenience caused. - Virgin Media
Technical Support
|
|
|
|
|
05-02-2010, 10:48
|
#8
|
|
User
Join Date: Mar 2006
Location: North London
Age: 22
Services: VM 30Mb, BT Infinity 40Mb Option 2 with Unlimited calls
Posts: 2,219
|
Re: NW London Internet Down
Yeah i saw the fault for N22, but thats sort of far away from me. If there is a fault in an area, they should at least post it on the status page so customers know what is going on.
|
|
|
|
|
05-02-2010, 10:50
|
#9
|
|
Child Of The Stars
Join Date: Jun 2008
Location: On the move
Age: 33
Posts: 9,597
|
Re: NW London Internet Down
Nope they only post larger faults in service status. Smaller ones don't appear there. No consolation to you of course...
|
|
|
|
|
06-02-2010, 10:15
|
#10
|
|
Virgin Media Staff
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with V+HD & VM TiVo 1TB > VM XL BB > VM XL Telephone
Posts: 8,015
|
Re: NW London Internet Down
Quote:
Originally Posted by Zee
Anyone else in the NW or N London area, or close by having a loss of internet? I just have a Sync light flashing...
---------- Post added at 23:11 ---------- Previous post was at 22:23 ----------
I just got off the phone, and the estimated fix date should be by 28th Feb 2010, is this some sort of joke? almost 1 month?
|
Can you advise the beginning of your postcode and I'll check for you?
__________________
 The postings on this site are my own and don't necessarily represent Virgin Media's positions, strategies or opinions.
|
|
|
|
|
09-02-2010, 15:20
|
#11
|
|
User
Join Date: Mar 2006
Location: North London
Age: 22
Services: VM 30Mb, BT Infinity 40Mb Option 2 with Unlimited calls
Posts: 2,219
|
Re: NW London Internet Down
Quote:
Originally Posted by Digital Fanatic
Can you advise the beginning of your postcode and I'll check for you?
|
HA8
|
|
|
|
|
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
|
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
All times are GMT +1. The time now is 22:23.
|
Join CF
You are here: 
