Shocking service for months L18 - Page 9

Nanor · 13-04-2010, 19:16

Quote:

Originally Posted by pigmoth

Hi,

To be fair at the right time of day I can get 19.5mb too.

It just seems that at peak times, I'm starting to see more and more packet loss, which does coincide with students gradually coming back.

Once again, thanks for looking into it.

David

Agree, was back home briefly this afternoon and ran a quick test. Getting full download and about 50% upload on my 20Mb connection with no packet loss. Convinced it will be a different story when I get home later..... Will probably give support a call if I get home on time.

Thanks for taking the time to look into it Digital, much appreciated as ever.

---------- Post added at 19:16 ---------- Previous post was at 17:43 ----------

Just ran a few tests and averaging 20% packet loss

Upload is averaging around 120Kbps...

Tried calling support, got through to someone and was then cut off. Tried calling back three times but was cut off after going through the options, would appear they're having problems with their system.

Giving up on this for tonight, had a long day in work and now got to show the wife how to use her 3GS, just hope she's not looking to download too many apps, she may have a long wait.

pigmoth · 13-04-2010, 20:39

bLAAAAAAAAAAH

20 + percent packet loss.
Waiting ages for webpages to download
Being disconnected from Xbox Live
Totally unable to use Sky Player / iPlayer.

I'm back to exactly where I was two weeks ago. BOOOOO!!

Ignitionnet · 13-04-2010, 23:37

Quote:

Originally Posted by Digital Fanatic

******** UPDATE ********

uBR was upgraded on 31/03/10... service should all be ok now

Quality relief work - now they'd best go split the nodes again as obviously they haven't come close to resolving the congestion in some areas.

Who'd have thought stuffing 50 and 20Mbps modems plus potentially some 10Mbps modems onto a single upstream when it was just 20Mbps and 10Mbps modems split between 4 of them before, and of course upgrading all 2Mbps customers to 10Mbps down and 256k to 512k up would have created such a problem?

Chrysalis · 14-04-2010, 07:00

nice post ignition

the node splitting takes multiple months as I understand it? So this is hard on customers in such areas because even when VM agree to do the work it can be a lengthy wait and its very frustrating when it turns out the work is inadequate.

Either VM are simply incompetant or its deliberate drip feeding.

Digital Fanatic · 14-04-2010, 17:56

Sorry guys, I never had a chance to look at this today... can I ask one of you reports it to Tech Support, either via the VM Community forum or 151.... let me know what they say and if a ticket is raised, then post it here please. I will chase up tomorrow.

I did a quick check and didn't see any issues to begin with and we've had no customer reports to the fault centres about it either

Again, sorry I didn't get to it today.

Nanor · 14-04-2010, 19:34

Apparently an issue was raised on the 12th April about upstream utilisation, due for completion by the 16th. The guy I spoke to read the notes which were made today at around 3pm , they simply said something along the lines of 'needs further investigation'. Doesn't sound too hopeful. He ran a few tests and confirmed all my levels were fine but he was seeing packet loss too. Confirmed it was a network problem and not an issue with my connection and basically said all I could do was wait a couple of days and call back for an update if there was no improvement.

I couldn't proceed much further as the wife is ill at the moment and the boy started howling so I didn't manage to get a fault reference for it but it is on the system and has been raised.

Digital Fanatic · 15-04-2010, 10:43

Quote:

Originally Posted by Nanor

Apparently an issue was raised on the 12th April about upstream utilisation, due for completion by the 16th. The guy I spoke to read the notes which were made today at around 3pm , they simply said something along the lines of 'needs further investigation'. Doesn't sound too hopeful. He ran a few tests and confirmed all my levels were fine but he was seeing packet loss too. Confirmed it was a network problem and not an issue with my connection and basically said all I could do was wait a couple of days and call back for an update if there was no improvement.

I couldn't proceed much further as the wife is ill at the moment and the boy started howling so I didn't manage to get a fault reference for it but it is on the system and has been raised.

Thanks Nanor, sorry to hear about your wife being ill. I will have a look now at the fault.....

---------- Post added at 10:43 ---------- Previous post was at 10:34 ----------

Ok, ticket ref is 1238603. It's been moved to the correct team to look at. will update when ticket is updated again.

looks like there is some utilisation issues around 20:30hrs - 1am looking at the graphs.

pigmoth · 15-04-2010, 10:48

Thanks DF.

So is this a uBR issue again? Does this mean the upgrade wasnt adequate? Sorry for the questions, just dont quite understand.

Thanks

Digital Fanatic · 15-04-2010, 12:24

Quote:

Originally Posted by pigmoth

Thanks DF.

So is this a uBR issue again? Does this mean the upgrade wasnt adequate? Sorry for the questions, just dont quite understand.

Thanks

Networks are investigating... I'll update when I know more... not sure whats causing it yet.

Digital Fanatic · 16-04-2010, 21:10

** Update **

I've been mad busy with other network issues, so sorry about the delay in reponding again guys!

Networks are advising that there was a power issue with the upgrade last month and they will need to do some more work on the uBR.

They are awaiting more info for the date of the work. I'll update again next week, but bump the thread if I forget!

Nanor · 20-04-2010, 11:37

Quote:

Originally Posted by Digital Fanatic

** Update **

I've been mad busy with other network issues, so sorry about the delay in reponding again guys!

Networks are advising that there was a power issue with the upgrade last month and they will need to do some more work on the uBR.

They are awaiting more info for the date of the work. I'll update again next week, but bump the thread if I forget!

Any update on this Digital? I'm off work today looking after my boy who's covered in chicken pox, but that's a whole other story.

Been keeping and eye on the connection since I was up at 7:00am and not got any packet loss and upload has improved. I don't know if that's just because there's no congestion in the mornings (I don't normally get online until after 6pm) or if there has been some improvement. Last night I was still seeing packet loss of around 30% and appalling upload.

pigmoth · 20-04-2010, 11:48

Hi Nanor,

Thats the pattern I've been seeing since November, with the exception of the holiday periods when students away. On a weekday, decent (not perfect) performance throughout the day, gradually getting worse at about 5-6, then unusable after 8 until about 1. On a weekend, terrible all day.

David

Nanor · 20-04-2010, 14:21

Quote:

Originally Posted by pigmoth

Hi Nanor,

Thats the pattern I've been seeing since November, with the exception of the holiday periods when students away. On a weekday, decent (not perfect) performance throughout the day, gradually getting worse at about 5-6, then unusable after 8 until about 1. On a weekend, terrible all day.

David

Since November any time I have been in during the day I noticed packet loss and reduced upload but still had a usable connection (apart from XBox Live). This was happening each and every day with the problems more pronounced at the weekends.

Today I've had no packet loss and, for the first time in months, an upload of more than 500Kbps. Having said that I just ran a couple of checks and, although there is no packet loss, upload is back to less than 300kbps. Less than half of what I should, and used to, get. Suspect the packet loss will start appearing again in the next couple of hours....

pigmoth · 20-04-2010, 15:00

Oh. I've been getting packet loss during the day... Just now for example I've logged on to my PC at home and I had 9% packet loss.

I hold students completely responsible for this

I work in a uni in Liverpool and cant help blaming all the students I see for my awful Internet

Digital Fanatic · 20-04-2010, 17:06

Quote:

Originally Posted by Nanor

Any update on this Digital? I'm off work today looking after my boy who's covered in chicken pox, but that's a whole other story.

Been keeping and eye on the connection since I was up at 7:00am and not got any packet loss and upload has improved. I don't know if that's just because there's no congestion in the mornings (I don't normally get online until after 6pm) or if there has been some improvement. Last night I was still seeing packet loss of around 30% and appalling upload.

Hi,

Just checked the ticket... Status is still "awaiting date for further work due to a power issue with the last upgrade"