Shocking service for months L18 - Page 12

Digital Fanatic · 07-05-2010, 12:21

Quote:

Originally Posted by pip08456

Understand what you're saying DF.

BTW can you check ticket no 2083969, tell me what it says and possible fix time? Aparently my 50Mb problem is an area one so I would like to know what the issue is.

That looks like a work order number rather than a Remedy number? I can't search tickets by that ref.

Remedy tickets currently begin with 12*****

pip08456 · 07-05-2010, 12:38

Looks like I'll have to ring up to find out then. Thanks for trying Digi

Peter_ · 07-05-2010, 20:24

Quote:

Originally Posted by Digital Fanatic

That looks like a work order number rather than a Remedy number? I can't search tickets by that ref.

Remedy tickets currently begin with 12*****

I thought it was an IT reference number.

Digital Fanatic · 07-05-2010, 20:32

Quote:

Originally Posted by Masque

I thought it was an IT reference number.

I'll check now ....

I get the following on Track IT and remedy

"sorry, I can't find that ticket ref"

Most probably a work order number or could be a complaint ref from CCCS?

We don't really use that tool so can't check.

Peter_ · 07-05-2010, 20:38

Quote:

Originally Posted by Digital Fanatic

I'll check now ....

I get the following on Track IT and remedy

"sorry, I can't find that ticket ref"

Most probably a work order number or could be a complaint ref from CCCS?

We don't really use that tool so can't check.

Looks like an IT ref but you will get that message if it has closed.

Digital Fanatic · 07-05-2010, 20:50

Quote:

Originally Posted by Masque

Looks like an IT ref but you will get that message if it has closed.

On Track IT, yes. checked within IT Remedy too and nothing

pigmoth · 11-05-2010, 18:21

Hi DF,

Well my problems continue. I am still experiencing severe packet loss. I presume this means I am pointing to a different uBR than Nanor, which makes you wonder why I have been given the same fault references as him....

Anyway, i've spoken to Virgin today on the phone, and they gave me a "work order" number of 31178547 and told me it would be fixed in 48 hours - obviously I'm dubious. Is there anyway you can check this "Work order"

David

pip08456 · 11-05-2010, 18:59

Quote:

Originally Posted by pigmoth

Hi DF,

Well my problems continue. I am still experiencing severe packet loss. I presume this means I am pointing to a different uBR than Nanor, which makes you wonder why I have been given the same fault references as him....

Anyway, i've spoken to Virgin today on the phone, and they gave me a "work order" number of 31178547 and told me it would be fixed in 48 hours - obviously I'm dubious. Is there anyway you can check this "Work order"

David

If he couldn't check mine I doubt if he could check yours. Obviously a different part of the system.

BTW mine appears to be solved.

Digital Fanatic · 11-05-2010, 19:45

Quote:

Originally Posted by pigmoth

Hi DF,

Well my problems continue. I am still experiencing severe packet loss. I presume this means I am pointing to a different uBR than Nanor, which makes you wonder why I have been given the same fault references as him....

Anyway, i've spoken to Virgin today on the phone, and they gave me a "work order" number of 31178547 and told me it would be fixed in 48 hours - obviously I'm dubious. Is there anyway you can check this "Work order"

David

Hi David,

Yeah it does sound like you may have a different issue that was masked by the issue Nanor had....

Ask Support for a Remedy number as the work order is on your account and I don't have access to that.

Thanks

---------- Post added at 19:45 ---------- Previous post was at 19:44 ----------

Quote:

Originally Posted by pip08456

If he couldn't check mine I doubt if he could check yours. Obviously a different part of the system.

BTW mine appears to be solved.

Good to hear

pigmoth · 13-05-2010, 16:40

I've been given this reference number: f001256472

no proper time estimate, and was given the arbitrary 6-8 week nonsense again. Another two months! WAAAAA - that would conveniently be around the time the students go home (again). No doubt it will get better and then return to its normal self in september. I will report it and they will investigate again for a few months etc etc etc! I'm going mad.

Digital Fanatic · 13-05-2010, 17:25

Quote:

Originally Posted by pigmoth

I've been given this reference number: f001256472

no proper time estimate, and was given the arbitrary 6-8 week nonsense again. Another two months! WAAAAA - that would conveniently be around the time the students go home (again). No doubt it will get better and then return to its normal self in september. I will report it and they will investigate again for a few months etc etc etc! I'm going mad.

I'll check that ticket for you tomorrow, David.

Digital Fanatic · 14-05-2010, 08:24

Hi David,

Yeah, you are on a slightly different cable and upstream to everyone else and different cab to the other issue... you would not of been affected by the other issue at all from what I can see

Ticket is with planning, awaiting a relief date.

pigmoth · 14-05-2010, 09:08

This is so frustrating....back in January I was given the exact same number Nanor was given. And i have rung up every week for past 4 months, sometimes not quoting the fault reference, so they should have identified a separate issue with my cabinet.

Judging by the length of time it took with previous fault this "with planning awaiting a relief date" could be another 3 months ...................................unbelievable.

On the upside I suppose I'll be on these forums for another 3 months!

Digital Fanatic · 14-05-2010, 12:16

Quote:

Originally Posted by pigmoth

This is so frustrating....back in January I was given the exact same number Nanor was given. And i have rung up every week for past 4 months, sometimes not quoting the fault reference, so they should have identified a separate issue with my cabinet.

Judging by the length of time it took with previous fault this "with planning awaiting a relief date" could be another 3 months ...................................unbelievable.

On the upside I suppose I'll be on these forums for another 3 months!

The cab is close, but if support are correct in linking you to this outage, then it is different from Nanors now fixed issue.

Looking further in to your issue, you were affected by ticket 1106841 for utilisation issues from around the same time (October).. .this was fixed on 5th May, so it's probably a similar situation with a failed upgrade... bump the thread next week and I'll check again for you.

pigmoth · 14-05-2010, 13:18

Quote:

Originally Posted by Digital Fanatic

The cab is close, but if support are correct in linking you to this outage, then it is different from Nanors now fixed issue.

Looking further in to your issue, you were affected by ticket 1106841 for utilisation issues from around the same time (October).. .this was fixed on 5th May, so it's probably a similar situation with a failed upgrade... bump the thread next week and I'll check again for you.

thanks for your help df.

Just re read my post and realise it might have sounded like i was having a go at you. Sorry about that, i appreciate your help. Just dead frustrated.

Ceo's office has been in touch, with some kind of temporary solution, so well see how that goes.

Nice one.