Shocking service for months L18
06-05-2010, 10:13
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#151
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Inactive
Join Date: Jan 2010
Posts: 41
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Re: Shocking service for months L18
God I hope its fixed.
Looking at my connection at the mo doesnt seem too promising though - even at 10 in the morning i'm getting ping times of 50-200 ms, but no packet loss yet. Will keep an eye on how the connection changes through the day.
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06-05-2010, 10:14
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#152
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Virgin Media Staff
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with V+HD & VM TiVo 1TB > VM XL BB > VM XL Telephone
Posts: 8,037
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Re: Shocking service for months L18
Update: 05/05/10
Fix Details entered: Upgrade completed, congestion relieved. 
Lets hope 
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06-05-2010, 13:36
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#153
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Inactive
Join Date: Jan 2010
Posts: 41
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Re: Shocking service for months L18
i'm getting packet loss....no change for me.
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06-05-2010, 14:09
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#154
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Virgin Media Staff
Join Date: Aug 2008
Location: Liverpool
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Re: Shocking service for months L18
Quote:
Originally Posted by pigmoth
i'm getting packet loss....no change for me.
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06-05-2010, 19:11
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#155
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VMNG300 FTW!!!!
Join Date: Sep 2003
Location: Leics
Age: 33
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Posts: 9,815
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Re: Shocking service for months L18
Digital fanatic you able to check into other areas as well?
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06-05-2010, 19:14
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#156
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Virgin Media Staff
Join Date: Aug 2008
Location: Liverpool
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Posts: 8,037
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Re: Shocking service for months L18
Quote:
Originally Posted by Chrysalis
Digital fanatic you able to check into other areas as well?
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Yeah, do you have a ticket ref? I can check tomorrow night.
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06-05-2010, 19:19
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#157
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VMNG300 FTW!!!!
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Re: Shocking service for months L18
not got one, I can try getting it, my calls have been to the ceo office not tech support, or is possible I was given one but have lost it.
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06-05-2010, 19:21
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#158
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Virgin Media Staff
Join Date: Aug 2008
Location: Liverpool
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Re: Shocking service for months L18
Quote:
Originally Posted by Chrysalis
not got one, I can try getting it, my calls have been to the ceo office not tech support, or is possible I was given one but have lost it.
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If you get the ref I can check it for you. Because of DPA I am unable to ask for account info etc on here.
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06-05-2010, 19:26
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#159
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VMNG300 FTW!!!!
Join Date: Sep 2003
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Re: Shocking service for months L18
no problem, will try to get the info for you. thanks.
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06-05-2010, 19:42
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#160
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Sad Doig Fan!
Join Date: Aug 2007
Location: Barry South Wales
Services: BT Infinity Option 2 with Unlimited Anytime phone
Posts: 3,542
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Re: Shocking service for months L18
Quote:
Originally Posted by Digital Fanatic
If you get the ref I can check it for you. Because of DPA I am unable to ask for account info etc on here.
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I would've thought though that if anyone wished to PM you with their info it would be their choice and not a breech of DPA.
Last edited by pip08456; 06-05-2010 at 19:46.
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06-05-2010, 20:09
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#161
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Catjack
Join Date: Jan 2009
Location: Liverpool
Services: Samsung V+ XL TV
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Re: Shocking service for months L18
Quote:
Originally Posted by pip08456
I would've thought though that if anyone wished to PM you with their info it would be their choice and not a breech of DPA.
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We cannot ask or receive any accounts information because we are unable to to access your accounts using that information as we have no way of ensuring that you are the account holder.
This one reason is why I have the PM function disabled.
Last edited by Peter_; 06-05-2010 at 22:07.
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06-05-2010, 20:13
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#162
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Sad Doig Fan!
Join Date: Aug 2007
Location: Barry South Wales
Services: BT Infinity Option 2 with Unlimited Anytime phone
Posts: 3,542
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Re: Shocking service for months L18
Thanks for the clarification Masque. However I think it was the reference to DPA that threw me.
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06-05-2010, 20:26
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#163
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Virgin Media Staff
Join Date: Aug 2008
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Re: Shocking service for months L18
Quote:
Originally Posted by pip08456
Thanks for the clarification Masque. However I think it was the reference to DPA that threw me.
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we are not allowed to collect any account information on this site as it is a third party.
We can check tickets, areas for issues, advise and update, just not process any personal information such as accounts.
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06-05-2010, 20:43
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#164
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Sad Doig Fan!
Join Date: Aug 2007
Location: Barry South Wales
Services: BT Infinity Option 2 with Unlimited Anytime phone
Posts: 3,542
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Re: Shocking service for months L18
Understand what you're saying DF.
BTW can you check ticket no 2083969, tell me what it says and possible fix time? Aparently my 50Mb problem is an area one so I would like to know what the issue is.
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06-05-2010, 22:08
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#165
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Catjack
Join Date: Jan 2009
Location: Liverpool
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Nokia N8
Posts: 19,282
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Re: Shocking service for months L18
Quote:
Originally Posted by pip08456
Thanks for the clarification Masque. However I think it was the reference to DPA that threw me.
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To us DPA is second nature and of course we forget that is not so with everyone else. 
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