Shocking service for months L18 - Page 10

Nanor · 20-04-2010, 18:50

Quote:

Originally Posted by pigmoth

Oh. I've been getting packet loss during the day... Just now for example I've logged on to my PC at home and I had 9% packet loss.

I hold students completely responsible for this

I work in a uni in Liverpool and cant help blaming all the students I see for my awful Internet

I blame the students too even though I was one of them many years ago, that's how i ended up in Liverpool!

Quote:

Originally Posted by Digital Fanatic

Hi,

Just checked the ticket... Status is still "awaiting date for further work due to a power issue with the last upgrade"

Thanks Digital, no new information then

Hope this doesn't drag on for an eternity!

Digital Fanatic · 20-04-2010, 19:45

Quote:

Originally Posted by Nanor

I blame the students too even though I was one of them many years ago, that's how i ended up in Liverpool!

Thanks Digital, no new information then

Hope this doesn't drag on for an eternity!

I hope it doesn't too... bump the thread if you want me to check again later in the week.

pigmoth · 26-04-2010, 11:09

Quote:

Originally Posted by Digital Fanatic

I hope it doesn't too... bump the thread if you want me to check again later in the week.

Any update?

Thanks,
David

Nanor · 26-04-2010, 13:15

Quote:

Originally Posted by pigmoth

Any update?

Thanks,
David

Had an even more atrocious connection than usual last night. Was working late and when I got home after 9:00pm VPN simply wouldn't connect and I couldn't even log into my webmail

Nanor · 26-04-2010, 18:13

I know this is far from a reliable indication of network speed but I just tried a speedtest on my iphone and it made me laugh. Wonderful 20Mb connection!

Chrysalis · 26-04-2010, 18:21

my 3G beats my VM connection for the majority of the day. So I guess its swings and roundabouts.

Digital Fanatic · 27-04-2010, 17:42

Quote:

Originally Posted by pigmoth

Any update?

Thanks,
David

Hi,

I'm on holiday at the moment... will check when next in work.

Nanor · 27-04-2010, 19:21

Quote:

Originally Posted by Digital Fanatic

Hi,

I'm on holiday at the moment... will check when next in work.

Hope you're having a nice break!

I've been on the support forum and the latest is that the work will be completed by 30th April. I'll believe it when I see it. Just had a rant on there as well and waiting for my third callback request in three weeks. This is beyond a joke, let's see what Friday brings....

Peter_ · 27-04-2010, 19:23

Quote:

Originally Posted by Nanor

Hope you're having a nice break!

I've been on the support forum and the latest is that the work will be completed by 30th April. I'll believe it when I see it. Just had a rant on there as well and waiting for my third callback request in three weeks. This is beyond a joke, let's see what Friday brings....

I think it is down a 10/05/2010 if I remember correctly.

Oddly we tend to need a break now and again.

eckuk · 27-04-2010, 21:47

I'm in G75 and here's my results for the 20Mb service:

...which I'm still paying £37 for, even with their phone line.
VM = Terrrrriiibbbble.

Peter_ · 27-04-2010, 23:04

Quote:

Originally Posted by eckuk

I'm in G75 and here's my results for the 20Mb service:

...which I'm still paying £37 for, even with their phone line.
VM = Terrrrriiibbbble.

I would start another thread as that will get lost here as this is all about Liverpool not Glasgow.

Try calling support for help.

Digital Fanatic · 28-04-2010, 12:46

Quote:

Originally Posted by Nanor

Hope you're having a nice break!

I've been on the support forum and the latest is that the work will be completed by 30th April. I'll believe it when I see it. Just had a rant on there as well and waiting for my third callback request in three weeks. This is beyond a joke, let's see what Friday brings....

Hi,

Yeah,was nice cheers Nanor

Theres no update in the ticket, the restore date is 30/04/10 but I don't think it will be correct for this issue as it is a auto generated target.

I've requested an update within the ticket, it may take a few days for a responce.

HTH

pigmoth · 04-05-2010, 16:33

ANy response on the job?

Digital Fanatic · 04-05-2010, 16:36

Quote:

Originally Posted by pigmoth

ANy response on the job?

I can check on Thursday for you

Nanor · 06-05-2010, 09:41

I've been in touch with various departments at Virgin over the last two days and last night from 8:00pm I had a 20Mb connection again! Zero packet loss, 20Mb download and 750Kbps upload.

Couldn't believe it when I typed in bbc.co.uk and text and graphics appeared less than a second later. The wife was shocked, she rightly pointed out we'd actually forgotten the speed browsing should be working at.

They did say that work was still being carried out in the area so not sure if it's just my connection that's been sorted or if the area is now finally up to speed. Only took over six months, surprised at myself that I hung on this long. Stupidity or just being plain stubborn, don't know

Fingers crossed that this is an actual fix and not a temporary bodge....