Manchester - the honeymoon period is over then - Page 5

Ignitionnet · 13-12-2009, 12:46

Students being online and down/uploading won't take you offline.

Just thought I'd best mention that!

Retrovertigo · 13-12-2009, 15:37

Been up and down for me all day again today. Sometimes the modem locks on again without a reset - other times I have to restart it myself.

It also starts off really slowly with speeds when rebooted as well. Pages take an age to load and slowly but surely full speed comes back.

I have given up trying to do online shopping at home because the service just cuts out at a moments notice.

Supposedly they had attempted to fix it during Friday night - but the ticket is now open again.

Burlybolsh · 13-12-2009, 15:55

How can you see the ticket and it's status?

Retrovertigo · 13-12-2009, 22:26

I don't think you can? I just saw it mentioned on the newsgroups that it was re-opened.

Burlybolsh · 16-12-2009, 08:55

My connection in Withington has been a bit better the last few days, getting 4.5 to 7.5 Mbit/s download speeds when I can connect.

However I am still experiencing random cut offs. Happened again last night and then night before.

I assume the load on the UBR will be reducing over the next week or so as some of the students go home for Christmas.

I hope...!

Bluffdemon · 16-12-2009, 10:46

working slighty ok here in the m21 area , had a problem this morning at about 5am ish as it would not connect , but i left the modem and router on and 15 mins later i had a connection

jem16 · 16-12-2009, 13:39

Quote:

Originally Posted by Sephiroth

Dump them. If you have a BT phone line O2 can provision you within 4 days in my experience. I've got O2 at home, at my mother's at my mother in law's. Each provisioned in 3 or 4 days.

I'm seriously looking at going down this route.

I've emailed VM complaints again with my Glasgow issue of poor evening speeds. We'll see what they are prepared to offer but it will need to be good as I'm fed up with it all.

Retrovertigo · 18-12-2009, 00:01

If I was with 02 I'd do it myself.

Had downtime from 10:30pm Wed evening until 1pm today. Then has been off more than on since. I posted on the newsgroups but it is the same old story "it is with the network team" - trouble is it has now been with the network team for about 2 months.

I could have studied all about networks in that amount of time and fixed it myself. They can't seriously be suggesting it takes a team 2 months to fix a problem? If so they need a new team.

Burlybolsh · 18-12-2009, 09:27

Was off most of yesterday, finally got through to technical support about 10.30pm who told me it was the cable modem (to be fair the "Ready" light was flashing on and off). Rebooted both modem and wifi router and the connection resumed.

Was told that the UBR has now been fixed and the fault removed from the system.

Lost connection 10 minutes later.

I just wished Virgin could be honest with us, there's obviously a serious issue with the Fallowfield UBR. Why not post it on the server status page?

---------- Post added at 08:27 ---------- Previous post was at 08:23 ----------

Correction! Issue has made it to the server status page!

http://status-cable.virginmedia.com/...ticket=1148404

bthodgson · 18-12-2009, 10:36

Unbelievable, this is doing my head in... The ticket on the status update page shows the issue was resolved yesterday at around 3pm. I don't think so, mine was down at 6pm when I got home and didn't come back up until at least 11pm last night.

I live in M14 and have had connection issues for at least a month. Virgin have got to sort this out...

bthodgson · 18-12-2009, 12:42

They have just updated the ticket at 11.32 saying the issue should be resolved. I'll see when I get home after work but i'm not holding my breath.....

bigitup_j · 18-12-2009, 16:15

it's been better today, only two disconnections so far... last night it was unusable. so maybe the problem is sorted, I really hope so!

bthodgson · 18-12-2009, 16:26

We should not be having any disconnections. I never used to!!

I spoke to India this morning and kicked off with them over this. They said that the issue should be fully resolved by the 31st December. I hate to wait that long to see but I think I may have to......

RyuKokoro · 18-12-2009, 22:32

Quote:

Originally Posted by Bluffdemon

Yeah i have been having the exact same problem i am in the m21 area and its been a nightmare this weekend , my net has been off since friday morning and for some reason only just come back on this morning , had a tech guy out yesterday was here for an hour and even he couldnt fix it , even got a new modem for the 50meg and still no luck , he rang loads of people and no matter what it wouldnt work , still got a tech guy coming out this tuesday so i wont cancel as i want to know if my problem has been fixed , BUT this area and yours and didsbury and burnage and fallowfield is a nightmare at the moment so the guy told my yesterday and yes he mentioned the dam students like in this thread .

I live in Fallowfield near Sainsbury's and am on the 10mbps service. Here's a speed test. Bear in mind it was peak time when I did this. I've not had speed issues since early October and have never had issues with the connection cutting out.

I don't know how UBRs are assigned, whether it's by post code or VM's own system though so it might be a specific distribution point/node (unsure of terminology, I work for BT Network ADSL supplier so I'm used to that) that's buggered.

Retrovertigo · 19-12-2009, 15:35

I'm in Fallowfield but am apparently connected through Withington. The phone status line still says no faults in the area - yeah right!

Had several disconnections this morning already. Not long ones, but enough to disrupt Xbox Live. It is pathetic how they seem to have let this go on for weeks and weeks.