Manchester - the honeymoon period is over then
12-12-2009, 02:05
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#46
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cf.addict
Join Date: Nov 2003
Location: Manchester
Posts: 463
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Re: Manchester - the honeymoon period is over then
they said it was poor snr at the server end. Still worth me posting my levels? Going online with my phone is a pain.
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12-12-2009, 02:28
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#47
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Simples
Join Date: Jul 2009
Location: RG41
Services: VM XXL;SH MM; Airport Extreme. BT Infinity; XL TV; XL Phone; Devolo 200AV
Posts: 2,035
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Re: Manchester - the honeymoon period is over then
Quote:
Originally Posted by Retrovertigo
they said it was poor snr at the server end. Still worth me posting my levels? Going online with my phone is a pain.
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Nah - don't bother then. The upstream power should be high if it's SNR at their end.
__________________
Seph.
My advice is at your risk.
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12-12-2009, 11:14
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#48
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cf.addict
Join Date: Nov 2003
Location: Manchester
Posts: 463
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Re: Manchester - the honeymoon period is over then
still down this morning. Do they really expect me to have no net until appx the 16th!?
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12-12-2009, 11:48
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#49
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Simples
Join Date: Jul 2009
Location: RG41
Services: VM XXL;SH MM; Airport Extreme. BT Infinity; XL TV; XL Phone; Devolo 200AV
Posts: 2,035
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Re: Manchester - the honeymoon period is over then
Dump them. If you have a BT phone line O2 can provision you within 4 days in my experience. I've got O2 at home, at my mother's at my mother in law's. Each provisioned in 3 or 4 days.
When VM goes down at home (not often I have to say) I switch straight to the O2 service (to which my son is permanently connected so his Spottify doesn't get up my nose!).
__________________
Seph.
My advice is at your risk.
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12-12-2009, 13:00
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#50
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Child Of The Stars
Join Date: Jun 2008
Location: On the move
Age: 33
Posts: 9,597
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Re: Manchester - the honeymoon period is over then
Quote:
Originally Posted by Sephiroth
You never posted your modem stats here. It might be interesting to see your upstream power level if you have a poor SNR.
December 16th is close to December 18th when the students scram for Chrimbo.
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Upstream Tx power can't be taken as an indication of SNR issues regrettably. I did some checking and it's rare the two will coincide and even then it'll be a transient thing.
The values on the modem that could be checked for this are all reachable via SNMP only, which was blocked on the last few modems a while ago.
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12-12-2009, 14:02
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#51
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Simples
Join Date: Jul 2009
Location: RG41
Services: VM XXL;SH MM; Airport Extreme. BT Infinity; XL TV; XL Phone; Devolo 200AV
Posts: 2,035
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Re: Manchester - the honeymoon period is over then
Quote:
Originally Posted by Broadbandings
Upstream Tx power can't be taken as an indication of SNR issues regrettably. I did some checking and it's rare the two will coincide and even then it'll be a transient thing.
The values on the modem that could be checked for this are all reachable via SNMP only, which was blocked on the last few modems a while ago.
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Ah 0 but I was basing my remark on this from the OP:
Quote:
Originally Posted by Retrovertigo
they said it was poor snr at the server end. Still worth me posting my levels? Going online with my phone is a pain.
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__________________
Seph.
My advice is at your risk.
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12-12-2009, 14:34
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#52
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ntl
Join Date: Feb 2005
Location: Mcr
Services: V+ HD, 20mb
Posts: 141
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Re: Manchester - the honeymoon period is over then
Its been down since last night - just come up about 12 and then went but back again for now.
Apparently there is another ticket F001148185 as this is finally classed as an outage rather than over subscription.
Quote:
Sat Dec 12 11:38:02 2009 Sat Dec 12 11:38:02 2009 Critical (3) TFTP failed - request sent - No Response
Sat Dec 12 11:36:23 2009 Sat Dec 12 11:36:23 2009 Information (7) CableModem DHCP client init ok
Sat Dec 12 11:36:23 2009 Sat Dec 12 11:36:23 2009 Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received
Time Not Established Time Not Established Information (7) MAP w/initial maintenance region received
Time Not Established Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Time Not Established Information (7) MAP w/initial maintenance region received
Time Not Established Time Not Established Information (7) Downstream sync ok
Time Not Established Time Not Established Information (7) Beginning initial ranging...
Time Not Established Time Not Established Information (7) downstream time sync acquired...
Time Not Established Time Not Established Information (7) Downstream sync ok
Time Not Established Time Not Established Information (7) starting ds time sync acquisition...
Time Not Established Time Not Established Information (7) MAP w/initial maintenance region received
Time Not Established Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Time Not Established Information (7) MAP w/initial maintenance region received
Time Not Established Time Not Established Information (7) Downstream sync ok
Time Not Established Time Not Established Information (7) Beginning initial ranging...
Time Not Established Time Not Established Information (7) downstream time sync acquired...
Time Not Established Time Not Established Information (7) Downstream sync ok
Time Not Established Time Not Established Information (7) starting ds time sync acquisition...
Time Not Established Time Not Established Information (7) Locked on the downstream. Waiting for UCDs...
Time Not Established Time Not Established Information (7) Downstream lock ok
Time Not Established Time Not Established Information (7) Sync Start
Time Not Established Time Not Established Information (7) IP helper returned error, re-scanning downstream
Time Not Established Time Not Established Information (7) CableModem DHCP client init failed
Time Not Established Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received
Time Not Established Time Not Established Information (7) MAP w/initial maintenance region received
Time Not Established Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Time Not Established Information (7) MAP w/initial maintenance region received
Time Not Established Time Not Established Information (7) Downstream sync ok
Time Not Established Time Not Established Information (7) Beginning initial ranging...
Time Not Established Time Not Established Information (7) downstream time sync acquired...
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Last edited by kibblerok; 12-12-2009 at 14:51.
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12-12-2009, 14:45
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#53
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Child Of The Stars
Join Date: Jun 2008
Location: On the move
Age: 33
Posts: 9,597
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Re: Manchester - the honeymoon period is over then
Quote:
Originally Posted by Sephiroth
Ah 0 but I was basing my remark on this from the OP:
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They're probably talking out of their hindmost to be honest. SNR would have to be critical to take an area out and you'd tend to see degredation first. The modem would show all sorts of errors as it tried to range and would have a maxed out transmit power to try and acquire upstream if it weren't getting ranging responses.
Probably they said SNR was bad because it shows as a very low level when there are no modems online on the node 
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13-12-2009, 01:17
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#54
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cf.geek
Join Date: Jun 2003
Location: M20, Manchester
Age: 23
Services: VM Phone, TV and 20mb Broadband
Posts: 521
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Re: Manchester - the honeymoon period is over then
how depressing....at least my upload speed is fine! :|
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13-12-2009, 01:45
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#55
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Simples
Join Date: Jul 2009
Location: RG41
Services: VM XXL;SH MM; Airport Extreme. BT Infinity; XL TV; XL Phone; Devolo 200AV
Posts: 2,035
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Re: Manchester - the honeymoon period is over then
Quote:
Originally Posted by bigitup_j
how depressing....at least my upload speed is fine! :| |
It was at that instant!
__________________
Seph.
My advice is at your risk.
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13-12-2009, 04:07
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#56
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cf.member
Join Date: Dec 2007
Posts: 5
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Re: Manchester - the honeymoon period is over then
I'm living in withington (M20) and have a 50mbps service. My internet has been cutting out in waves for several hours, usually late in the evenings. When it works it's normally pretty fast. The modem loses sync and then regains it a little later with a good signal - but still does not function until several hours later. Its definitely not a problem my end, unless its the modem - has anyone else been experiencing this in the area?
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13-12-2009, 08:09
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#57
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cf.geek
Join Date: Jun 2003
Location: M20, Manchester
Age: 23
Services: VM Phone, TV and 20mb Broadband
Posts: 521
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Re: Manchester - the honeymoon period is over then
yep, it's an ongoing issue in the area, virgin are working to get it fixed
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13-12-2009, 11:31
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#58
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cf.member
Join Date: Dec 2009
Posts: 23
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Re: Manchester - the honeymoon period is over then
I live in M20 and until September this year have had faultless broadband from virgin. However since they sold cheap offers to all the student houses around here the service has been terrible.
I spoke to tech support who told me the UBR has 434 users which is way below the 2000 user max for these routers - so I was told! Just shows how much downloading of films games and music is going on in M20...
I was told that the problem will be fixed this week but I can't help thinking that Virgin are just waiting for term to finish.
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13-12-2009, 11:33
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#59
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cf.addict
Join Date: Jan 2004
Location: Manchester
Age: 43
Services: Virgin Media Phone and 50Mb BB , Tivo \m/
Posts: 270
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Re: Manchester - the honeymoon period is over then
Quote:
Originally Posted by webdudeuk
I'm living in withington (M20) and have a 50mbps service. My internet has been cutting out in waves for several hours, usually late in the evenings. When it works it's normally pretty fast. The modem loses sync and then regains it a little later with a good signal - but still does not function until several hours later. Its definitely not a problem my end, unless its the modem - has anyone else been experiencing this in the area?
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Yeah i have been having the exact same problem i am in the m21 area and its been a nightmare this weekend , my net has been off since friday morning and for some reason only just come back on this morning , had a tech guy out yesterday was here for an hour and even he couldnt fix it , even got a new modem for the 50meg and still no luck , he rang loads of people and no matter what it wouldnt work , still got a tech guy coming out this tuesday so i wont cancel as i want to know if my problem has been fixed , BUT this area and yours and didsbury and burnage and fallowfield is a nightmare at the moment so the guy told my yesterday and yes he mentioned the dam students like in this thread .
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13-12-2009, 11:43
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#60
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cf.member
Join Date: Dec 2009
Posts: 23
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Re: Manchester - the honeymoon period is over then
It's working at the moment. But then again most of the students are still in bed!
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