Manchester - the honeymoon period is over then - Page 3

kibblerok · 08-12-2009, 00:09

Tony. · 08-12-2009, 00:28

RyuKokoro · 09-12-2009, 22:54

This is whilst streaming a video on YouTube and while my girlfriend is doing an online video tutorial for her uni course. And apparently, Java was updating too. Certainly a lot better than it was a couple of months ago!

pip08456 · 10-12-2009, 00:29

I do not post this to come across as a smarta**e or to belittle anyone but I feel it must be said.

Not one person complaining of speed issues has ever mentined what anti-virus or anti-malware prgrams they are using.

They have never mentioned if they have scanned their PC to eliminate the problem or not.

The above can seriously affect your internet speeds.

DO NOT RELY ON PC GUARD!!!

Both in my opinion and from experience on other PC's it is not worth having.

There is no real replacement for a good "paid for" anti-virus program.

Examples:-

Eset (AKA ND32) Bit Defender, F Secure, Kaspersky etc. (avoid Norton),

Malwarebytes is one of the best I've found to find malware and spyware, it's free for the basic edition which means you have to manually update it and you don't get "real time" protection.

Get from here

http://download.cnet.com/Malwarebyte...=dl&tag=button

The anti-virus prgrams mentined above will allow you to run a free online scan and fix issues as well, but if your connection is slow expect it to take time. (Also Trend Micro Housecall).

The abve is not to belittle anyone but just make sure the problem is nt at your end and be sure f it before you blame the ISP.

Not doubt I'll be flamed for this but WTH my connection & security is sweet!

Sephiroth · 10-12-2009, 01:07

Quote:

Originally Posted by pip08456

I do not post this to come across as a smarta**e or to belittle anyone but I feel it must be said.

Not one person complaining of speed issues has ever mentined what anti-virus or anti-malware prgrams they are using.

They have never mentioned if they have scanned their PC to eliminate the problem or not.
.......

Jeez man - you've just given the offshore hell desk their next it must be your fault spiel!

pip08456 · 10-12-2009, 01:17

Quote:

Originally Posted by Sephiroth

Jeez man - you've just given the offshore hell desk their next it must be your fault spiel!

Sorry Seph but only speaking from experience, I look after another 10 PC's for friends and the obvious often gets overlooked (as you may already know).

The number of ppl in the past that have said to me "I.ve got an AV prog" but never scanned etc.

Sephiroth · 10-12-2009, 01:24

Quote:

Originally Posted by pip08456

Sorry Seph but only speaking from experience, I look after another 10 PC's for friends and the obvious often gets overlooked (as you may already know).

The number of ppl in the past that have said to me "I.ve got an AV prog" but never scanned etc.

No worries. Just having my fun!

pip08456 · 10-12-2009, 01:34

Quote:

Originally Posted by Sephiroth

No worries. Just having my fun!

As if I hadn't noticed

bigitup_j · 10-12-2009, 13:39

I live in M20 aswell, and the past few weeks the service has been horrendous! Speeds are terrible, no better than a 2-3mb service and the modem frequently disconnects, especially in the evening after 4pm. It's a joke really. I phoned faults, and they decided to send over a technician to have a look at my modem. But when they did come round he simply said that there was a known problem with the withington server and they were in the process of fixing it. So, hopefully, by the weekend there should be a vast improvement....so we'll see about that.

kibblerok · 10-12-2009, 18:00

Quote:

Originally Posted by pip08456

I do not post this to come across as a smarta**e or to belittle anyone

Too late.

Quote:

Originally Posted by pip08456

Not one person complaining of speed issues has ever mentined what anti-virus or anti-malware prgrams they are using.

I didn't think it was necessary in order to register a compaint over speed to satisfy your personal list of requirements. The issue has been confirmed as a problem in the area and given several fault reference numbers covering a number of UBRs.

The annoyance in this thread (and others similar to it) is beacuse they know about it and have done for quite a while - but have shown no intetion of fixing it.

Quote:

Originally Posted by pip08456

DO NOT RELY ON PC GUARD!!!

Whilst not a great product, I'd be concered if Virgin offering and advertising their broadband with anti virus turned around and used that as one of their many barriers to admitting a fault.

Quote:

Originally Posted by pip08456

The abve is not to belittle anyone but just make sure the problem is nt at your end and be sure f it before you blame the ISP.

Already covered in the diagnostics with tech support, turning off the AV, trying the PC in safe mode as mentioned in my previous postings and also using an alternative PC.

For the record I use NOD32.

Quote:

Originally Posted by pip08456

Not doubt I'll be flamed for this but WTH my connection & security is sweet!

Well there we go - thats where im going wrong, conclusive evidence

Retrovertigo · 11-12-2009, 14:35

It is completely down for me at the moment. Went off this morning for at least an hour - called tech support who arranged an engineer, but of course 20 mins later it came back on.

Was all fine so cancelled the engineer via the newsgroups - and low and behold, it has gone off again and has been down for the last hour or so. Disconnects are becoming more frequent as well.

They actually did me a deal on 50meg that was pretty good and the area manager himself installed it, but didn't seem happy. He suggested I had some how wangled 50meg at a discount and my actual problem was being fixed the week after. Needless to say this was around 4 weeks ago now with no fix in sight. Tech support say they know about the disconnects and have no date for a repair. It really is a bit of a joke now, and I have lost track of how many times during the day I have to reset my modem.

Had to come to a friends house just to complete some online christmas shopping :/

Sephiroth · 11-12-2009, 14:50

If you've got an O2 mobile and a BT phone line, wangle a £7.34 /month discount from VM and spend it on an ADSL2+ service from O2. Then, like me, you'll not be without internet when it matters.

bigitup_j · 11-12-2009, 19:39

Today, the connection is even worse, it's been down pretty much all day. I've complained again and it's going to be logged with the network technicians...but there is no say on when it will be fixed. They're give me some money off.
I think I might try and wangle free mobile broadband out of virgin next, as it's getting ridiculous.

Retrovertigo · 12-12-2009, 01:01

I hassled them again and they have claimed it is a poor signal to noise ratio with and est fix of the 16th. Cowboys

Sephiroth · 12-12-2009, 01:55

Quote:

Originally Posted by Retrovertigo

I hassled them again and they have claimed it is a poor signal to noise ratio with and est fix of the 16th. Cowboys

You never posted your modem stats here. It might be interesting to see your upstream power level if you have a poor SNR.

December 16th is close to December 18th when the students scram for Chrimbo.