Upgrading BB through "Package Builder" online

[haydnwalker]

Hi guys,

I've searched the forum for this but found nothing so far so thought I'd post a thread...

I have recently decided to upgrade from 10Mb BB:M to 20Mb XL.

So, I went to the website, and went through the "existing customer" section and built my package, which was the same tv, same phone, but upgraded broadband.

I received a confirmation email stating they would get back to me within 48hours (I did this on a Saturday night so 48hrs started Monday morning) but still (Thursday) I've heard absolutely nothing...

Is this normal? Should I contact them and attempt to do it again?

What I don't want to happen is, that I contact them and the CS Rep says "your order hasnt gone through" and then I re-order, only to find that the original order has gone through and I'm charged double for installation, as I've heard some strange things happen in VMs billing system...

Any thoughts/comments would be helpful

Thanks

[BenMcr]

Originally Posted by haydnwalker

What I don't want to happen is, that I contact them and the CS Rep says "your order hasnt gone through" and then I re-order, only to find that the original order has gone through and I'm charged double for installation, as I've heard some strange things happen in VMs billing system...

That can't happen.

I would phone them.

[Druchii]

The system will only allow for one set of broadband, so surely you should be fine?

[haydnwalker]

Originally Posted by Druchii

The system will only allow for one set of broadband, so surely you should be fine?

I'm aware of that... though they could charge me twice for the priviledge

I think I'll give them a call as suggested! Thanks

---------- Post added at 14:00 ---------- Previous post was at 13:43 ----------

OK So... I've just phoned to upgrade to 20Mb broadband (I pay £36.50/month for phone:m, BB:M and TV:M+) and the CS Rep said it would be an Extra £17/month for the BB alone!

Although the online package builder says it would be £36.50 (inc line rental)... How does this work, as the website doesn't say it was just for new customers or that the discounts lasted 6 months (as this is what the CSR told me).

Though if I upgraded my TV and BB it would only be £4.50/month extra.

I'm kind of disappointed about this...and the CSR was unwilling to do anything else, I don't really want to go down the Retentions route just yet though (I'm considering the £40/month) but I wouldn't pay £52/month for the same thing!

[broadband man]

always best to phone to upgrade