Connection problems

Hiroki · 03-07-2009, 12:57

During the day from around 10am until 6pm I have times where my internet drops and I can't use it at all for 5/10 mins at a time as nothing will load.

I am using a 256 modem and I am in the Gateshead area and I was wondering if anyone knew why this was happening?

I haven't contacted vm yet as I thought i'd ask here before I did and I don't know how to post power levels so if anyone could help i'd appreciate it.

Thanks

fatassmichael · 03-07-2009, 18:23

go to http://192.168.100.1 , user and password are root, thats where the power levels are

Hiroki · 03-07-2009, 19:52

Thanks.

Do I need to post both the downstream and the upstream???

03-07-2009, 20:01

Yes

Hiroki · 03-07-2009, 22:09

Ah thanks and here they are:-

Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 7
Downstream Frequency : 339000000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : -10.1 dBmV
Downstream SNR : 36.6 dB

Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 2
Upstream Frequency : 29200000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 61.0 dBmV
Upstream Mini-Slot Size : 2

Thanks for the help

fatassmichael · 03-07-2009, 22:33

your upstream power level is way too high, it wont be able to sync, you need a tech out to lower it, and also to up your downstream power. post on the newsgroups or call faults.

Hiroki · 03-07-2009, 22:38

Ah thanks for the help

How do you set up the newsgroups (I don't have outlook like it suggests on their website).

fatassmichael · 03-07-2009, 22:40

sorry i cant help there as i dont use them

im sure someone else will explain though

Hiroki · 03-07-2009, 22:42

Quote:

Originally Posted by fatassmichael

sorry i cant help there as i dont use them

im sure someone else will explain though

Ah thanks anyway

Looks like I will wait until Monday and call them (to avoid the Indian call centres at the weekend)

fatassmichael · 03-07-2009, 22:44

no problem, hope you get it sorted tho, you could always try calling tomorrow after 8.00am, if you get an offshore agent, politely request to be transferred to uk support.

Hiroki · 03-07-2009, 22:45

So uk support work on the weekends aswell????

fatassmichael · 03-07-2009, 22:49

afaik they do work saturdays, but dont hold me to that!

03-07-2009, 23:36

News groups setup
http://www.virginmedia.com/myvirginm...setting-up.php

And UK support on a Saturday, Scotland center supports on a Sunday. But as you know its all a bit hit and miss.

fatassmichael · 03-07-2009, 23:39

thanks xocemp

**Kymmy** · 03-07-2009, 23:48

OUTLOOK doesn't have a built in newsreader anyway...it's outlook express you need (or the Vista/Win7 equiv.