04-07-2009, 00:09
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#16
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OMA Tuned Impreza
Join Date: Sep 2003
Location: Belfast
Services: Broadband 100
Posts: 196
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Re: Connection problems
or one of the free news reader
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04-07-2009, 00:18
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#17
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- Israel's Son -
Join Date: Feb 2008
Location: Newcastle
Services: SkyHD, Freesat & Virgin Media TV/BB
Posts: 1,318
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Re: Connection problems
Right ill hunt down a free newsreader then  Would anyone be available on the news group at this time of night anyway?
Quote:
Originally Posted by xocemp
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Thanks for the info
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04-07-2009, 00:55
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#18
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Guest
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Re: Connection problems
Support is 8am to 10pm, you'll be happy to know its manned by UK ( Liverpudlian ) 2nd line.
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04-07-2009, 12:07
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#19
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- Israel's Son -
Join Date: Feb 2008
Location: Newcastle
Services: SkyHD, Freesat & Virgin Media TV/BB
Posts: 1,318
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Re: Connection problems
I've been trying since 9am to get through to an English agent and I finally got one at 11:59 and he said that the downstream was at an acceptable level but the upstream isnt and he is sending someone out on Tuesday
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04-07-2009, 13:04
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#20
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Guest
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Re: Connection problems
perseverance paid off.
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04-07-2009, 18:37
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#21
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cf.addict
Join Date: Feb 2007
Location: Middlesbrough
Services: Vip 50 with Tivo
Posts: 382
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Re: Connection problems
Quote:
Originally Posted by Hiroki
I've been trying since 9am to get through to an English agent and I finally got one at 11:59 and he said that the downstream was at an acceptable level but the upstream isnt and he is sending someone out on Tuesday
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04-07-2009, 21:49
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#22
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- Israel's Son -
Join Date: Feb 2008
Location: Newcastle
Services: SkyHD, Freesat & Virgin Media TV/BB
Posts: 1,318
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Re: Connection problems
Im actually quite pleased (so far) I got a call back from the bloke I spoke to just after one to remind me of the date/time and to mention that it is an intermittent problem to whoever comes out and to call customers service when he is done to get partial credit - love it when vm has guys like that
Edit:- Thanks to all the help everyone gave
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07-07-2009, 15:21
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#23
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- Israel's Son -
Join Date: Feb 2008
Location: Newcastle
Services: SkyHD, Freesat & Virgin Media TV/BB
Posts: 1,318
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Re: Connection problems
I thought id update on this I had the bloke out today and he removed a splitter on my line and got the upstream down to 59 and then left. Same problems exists.
So I called the bloke again and he is going to come back tonight/tomorrow to replace the modem/network cable or the whole drop. Fun times
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07-07-2009, 21:47
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#24
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cf.addict
Join Date: Feb 2007
Location: Middlesbrough
Services: Vip 50 with Tivo
Posts: 382
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Re: Connection problems
hope he does come back, or it'll have to be re-booked via faults
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07-07-2009, 21:57
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#25
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- Israel's Son -
Join Date: Feb 2008
Location: Newcastle
Services: SkyHD, Freesat & Virgin Media TV/BB
Posts: 1,318
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Re: Connection problems
Well he didn't turn up tonight so hopefully he will tomorrow or like you said I will have to go through faults again
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20-07-2009, 23:53
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#26
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Inactive
Join Date: Jul 2009
Posts: 2
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Re: Connection problems
50mb simply doesnt work in the Gateshead area. 6 Months of problems. It works for a few hours then its slower that a 56k modem. An engineer told me there are noise issues and something keeps blowing, resulting in low S/R. This is one sick joke VM.
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