Connection problems - Page 2

bigsinky · 04-07-2009, 00:09

or one of the free news reader

Hiroki · 04-07-2009, 00:18

Right ill hunt down a free newsreader then

Would anyone be available on the news group at this time of night anyway?

Quote:

Originally Posted by xocemp

News groups setup
http://www.virginmedia.com/myvirginm...setting-up.php

And UK support on a Saturday, Scotland center supports on a Sunday. But as you know its all a bit hit and miss.

Thanks for the info

04-07-2009, 00:55

Support is 8am to 10pm, you'll be happy to know its manned by UK ( Liverpudlian ) 2nd line.

Hiroki · 04-07-2009, 12:07

I've been trying since 9am to get through to an English agent and I finally got one at 11:59 and he said that the downstream was at an acceptable level but the upstream isnt and he is sending someone out on Tuesday

04-07-2009, 13:04

perseverance paid off.

fatassmichael · 04-07-2009, 18:37

Quote:

Originally Posted by Hiroki

I've been trying since 9am to get through to an English agent and I finally got one at 11:59 and he said that the downstream was at an acceptable level but the upstream isnt and he is sending someone out on Tuesday

Hiroki · 04-07-2009, 21:49

Im actually quite pleased (so far) I got a call back from the bloke I spoke to just after one to remind me of the date/time and to mention that it is an intermittent problem to whoever comes out and to call customers service when he is done to get partial credit - love it when vm has guys like that

Edit:- Thanks to all the help everyone gave

Hiroki · 07-07-2009, 15:21

I thought id update on this I had the bloke out today and he removed a splitter on my line and got the upstream down to 59 and then left. Same problems exists.

So I called the bloke again and he is going to come back tonight/tomorrow to replace the modem/network cable or the whole drop. Fun times

fatassmichael · 07-07-2009, 21:47

hope he does come back, or it'll have to be re-booked via faults

Hiroki · 07-07-2009, 21:57

Well he didn't turn up tonight so hopefully he will tomorrow or like you said I will have to go through faults again

Davie12345 · 20-07-2009, 23:53

50mb simply doesnt work in the Gateshead area. 6 Months of problems. It works for a few hours then its slower that a 56k modem. An engineer told me there are noise issues and something keeps blowing, resulting in low S/R. This is one sick joke VM.