Extremley Poor Service last 2 days on 50MBit

PowerUser · 03-07-2009, 12:30

HI.

I'm based in Brighton, I've now tried 15-16 Modem resets with and without a hard wired router..

My connection is so poor today for the last 4 hours that I can't even sustain a stable connection to xbox Live, I keep losing connection to server. Xbox LIVE report no Issues..

Is anybody else having such a bad issue today!..

P.s It took 45 seconds to load the cable forum webpage even after x5 30 second modem resets. It makes no difference.

PowerUser · 03-07-2009, 22:03

If anybody uses Newsleecher they will know that this wave form graph is really really bad!.. Has anybody else had a problem this bad

**Kymmy** · 03-07-2009, 22:16

Cant help but I corrected the image link for you

PowerUser · 04-07-2009, 10:17

Quote:

Originally Posted by Kymmy

Cant help but I corrected the image link for you

Thankyou. I was trying to correct it myself, But because of my poor service it timed out and wouldn't save the changes I made..

Toto · 04-07-2009, 10:29

Quote:

Originally Posted by PowerUser

Thankyou. I was trying to correct it myself, But because of my poor service it timed out and wouldn't save the changes I made..

Get onto tech support.

PowerUser · 04-07-2009, 11:24

Quote:

Originally Posted by Toto

Get onto tech support.

Unfortunately talking to people like the indian called Vicrum yesterday did nothing to help. He put me through to what was suppose to be Tech support, But all I get is an automated message saying the service is having problems in my area.

A second phone call 4 hours later talking to another indian called Vic, Hmmm may have been the same guy shortening his name to hide the fact the he was possibly the only person answering the phone and didn't want customers to know that.

He also informed me that there was a problem in my area and it will be sorted out by 8.30PM on that evening. I Waited until 10pm. Still crap, so fuming I went to bed.

Turn on modem this morning, Join xbox live for a chat to my friend only to be disconnected from Xbox Live in mid sentance

!! i did a check and lo and behold it's really poor.

Called again. Now it's not free for me as I don't have a virgin landline. so I spent alot of cash going through the menu's, and finally I get cut off. GRRRRRRRR...

Just what am i Suppose to do!..

**Kymmy** · 04-07-2009, 11:43

Newsgroups? they tend to be more on the ball and you're directly through to a 2nd line support person.. Also are you ringing up the standard tech support or the 50Mb tech support

Toto · 04-07-2009, 13:15

Quote:

Originally Posted by Kymmy

Newsgroups? they tend to be more on the ball and you're directly through to a 2nd line support person.. Also are you ringing up the standard tech support or the 50Mb tech support

Yes, this is what I thought, I remember reading somewhere that 50Mb support was onshore, with more qualified agents.

**Kymmy** · 04-07-2009, 13:19

Where's Moldova when you need him, he has the 50Mb number tattooed on the inside of his eyelids

04-07-2009, 13:22

Fear my copy/paste

0800 052 0431

**Kymmy** · 04-07-2009, 13:26

Even better for PowerUser..it's a freephone number

PowerUser · 04-07-2009, 14:08

Thanks for the number, I spoke to a chap in liverpool. Very helpful.. No problems in my area at all. and it's specific to me.. So engineer coming Tues,

Thanks All.

At least someone is coming to look now.

Milambar · 04-07-2009, 14:09

Gotta love how India throws out that "Area problem, bai bai" excuse every time.

Glad someone finally listened to you.

frogstamper · 04-07-2009, 14:19

Quote:

Originally Posted by PowerUser

Unfortunately talking to people like the indian called Vicrum yesterday did nothing to help. He put me through to what was suppose to be Tech support, But all I get is an automated message saying the service is having problems in my area.

A second phone call 4 hours later talking to another indian called Vic, Hmmm may have been the same guy shortening his name to hide the fact the he was possibly the only person answering the phone and didn't want customers to know that.

He also informed me that there was a problem in my area and it will be sorted out by 8.30PM on that evening. I Waited until 10pm. Still crap, so fuming I went to bed.

Turn on modem this morning, Join xbox live for a chat to my friend only to be disconnected from Xbox Live in mid sentance

!! i did a check and lo and behold it's really poor.

Called again. Now it's not free for me as I don't have a virgin landline. so I spent alot of cash going through the menu's, and finally I get cut off. GRRRRRRRR...

Just what am i Suppose to do!..

I'm having exactely the same problems Poweruser, I'm too down here in Brighton and xbox-live is unusable, I brought Tiger Woods yesterday and cannot stay on-line for longer than ten minuets before first I lose connection to messanger which means I'm kicked out of the party, then I lose connection to xbox-live...talk about infuriating.
This started for me on Thursday night but I left it till today before ring VM, what a soul destroying experience that was, twice I got through to India and politely asked to speak to a person in the UK and was told to ring 151 instead of 150.
This made no difference so after trying to explain this to an Indian woman who insisted that I had a virus on my PC I've given up

if its no different on Monday I'll try once more to get through to someone I can understand if theres no joy yet again I'll be calling retentions.

04-07-2009, 14:48

If/when you call retentions ask to speak to a UK agent and also register your disgust of poor tech support with that retentions agent.

The more people complain about poor support the better. Best do it in writing