Extremley Poor Service last 2 days on 50MBit

[pesty]

I also am in the brighton area southwick/portslade boarder and have had the same problem as you lot.It started last friday and has continued since although i did phone netgear teccy and he told me to change my channel setting to 6 and use wep as security and it's been a lot better.the worst has been xbox live i dont get dissconected any more since but do now and again get dropped from a game.especially at nights and the lag is just awful at times.this morning i had a 30 min go and it seemed alright but will see tonite i do have a tech guy comming tomorrow.

---------- Post added at 14:07 ---------- Previous post was at 13:33 ----------

Just spoken to a teccy guy and he gave me an number to ring to check if there are problems with the broadband in our area and there is in the bn1 bn2 and bn3 areas and says that they are working on it.

---------- Post added at 14:08 ---------- Previous post was at 14:07 ----------

Just spoken to a teccy guy and he gave me an number to ring to check if there are problems with the broadband in our area and there is in the bn1 bn2 and bn3 areas and says that they are working on it.

[Sooty Baxter]

Our service remains flakey. Sometimes it seems to fly along - but then stop and pause for a bit. It feels like it will only work in small bursts. If you are lucky you might just catch a burst when you need it - otherwise just wait or resetting the modem seems to help for a short while.

This is from the Fiveways area of Brighton.

[HSp8]

Originally Posted by Sooty Baxter

Our service remains flakey. Sometimes it seems to fly along - but then stop and pause for a bit. It feels like it will only work in small bursts. If you are lucky you might just catch a burst when you need it - otherwise just wait or resetting the modem seems to help for a short while.

This is from the Fiveways area of Brighton.

I'm Fiveways myself and have same problem - it was definitely better this morning though

What normal speeds do you get Sooty? I normally get around 44Mb, but don't know if I should be getting 50Mb - is it something I should take up with somebody, or just be glad with what I've got?

[pesty]

Actually it is at the moment back to normal i've been playing on xbox live this afternoon with no problems at all for about the last two hours and not even any sign of the bad lag i had.hopefully it's fixed. my normal download speed is 49/50 mb and upload around 1.66.and that is what i,ve been getting all day today.

[Sooty Baxter]

Hi HSp8. I'm not sure what normal is as we have only had the service for a month. But using speedtest.net and other speedtest sites we are getting 40 - 50 Mbps and 1.4 -1.5 upload - with a ping of about 38-40ms. Sometimes the speedtest sites give stupidly high returns of 110Mbps! So their accuracy is debatable. I would be happy to have anything above 40 so long as it is reliable. We used to be with Zen and while we only had about 3 - 4Mbps it was always working. When it's working properly VM 50 is fantastic...and the TV iplayer is amazing...the phone is ok (sadly, no Caller ID in this area though).

[pesty]

did everyone else in the Brighton area on the 50 meg broadband find everything running fine as from today.

[frogstamper]

After ringing up CS today to cancel the engineer for Wednesday, VM are now advertising on the faults menu that "there is" a area problem with BB in the BN1 to BN14 areas.
This was at about 13.00 Tuesday lunchtime, at least they are now acknowledging it, unlike the two Indian CS people I spoke to who insisted that the reason my computer and "x-box" was slow and dropping out was because I had a virus!!
Anyway fellow Brightonians at least we now know that its not our equipment at fault but a local network problem, as for myself my connection has been good for over 24 hours now, and not a single problem on Xbox-live, btw I'm in the Withdean area.
Also I've just noticed on the VM status page that Brighton has been removed hopefully that means Brighton's back up and running as it should be.

[pesty]

Yep no problems atall since yesterday and my xbox live is also working well.Did try to cancel the engineer early this a.m but he still may turn up yet.

[Peter_]

Originally Posted by pesty

Yep no problems atall since yesterday and my xbox live is also working well.Did try to cancel the engineer early this a.m but he still may turn up yet.

If you have called in and asked for the engineer to be cancelled then he should not turn up as the job will be cancelled on the system.

[HSp8]

yep - my speed is looking pretty solid this morning

[Sooty Baxter]

Originally Posted by HSp8

yep - my speed is looking pretty solid this morning

I've just rushed home because I have an engineer coming in response to India telling me my modem must be faulty, to find my system is running ok... Perhaps he will swop the modem anyway! If all is well I could get him to repair the damage the installers did to my front door frame when they used a blunt masonry bit to drill through the wood to run the telephone cable in! (

[Sooty Baxter]

Originally Posted by Sooty Baxter

I've just rushed home because I have an engineer coming in response to India telling me my modem must be faulty, to find my system is running ok... Perhaps he will swop the modem anyway! If all is well I could get him to repair the damage the installers did to my front door frame when they used a blunt masonry bit to drill through the wood to run the telephone cable in! (

Update. The engineer came and 'increased the power at the tap plate' (or somesuch and then put an 8db attenuator on the cable directly behind the modem. I did a multiple file download from a virgin speed test site - not Ashford, one of the others - and managed about 2.9 MBps. The modem stats now say
Downstream
Power Level (dBmV) 9.09 9.26 9.54 N/A
RxMER (dB) 38.61 38.61 39.40 N/A

Upstream
Power Level
(dBmV) 52.25

I'm still getting occasional pauses - but generally it seems more stable. Fingers crossed,