Extremley Poor Service last 2 days on 50MBit

[PowerUser]

Originally Posted by frogstamper

I'm having exactely the same problems Poweruser, I'm too down here in Brighton and xbox-live is unusable, I brought Tiger Woods yesterday and cannot stay on-line for longer than ten minuets before first I lose connection to messanger which means I'm kicked out of the party, then I lose connection to xbox-live...talk about infuriating.
This started for me on Thursday night but I left it till today before ring VM, what a soul destroying experience that was, twice I got through to India and politely asked to speak to a person in the UK and was told to ring 151 instead of 150.
This made no difference so after trying to explain this to an Indian woman who insisted that I had a virus on my PC I've given up if its no different on Monday I'll try once more to get through to someone I can understand if theres no joy yet again I'll be calling retentions.

Tried to send you PM 8 times but keeps timing out completely. hopefully you will get it eventually.

[Sooty Baxter]

We too are having very poor service on the 50Mb cable connection in Brighton. Over the last 2 days it drops every couple of minutes. I've tried rebooting the modem loads of times but it has made no difference. I'll have to get onto the the 151 number tomorrow: hope I can get through to England as the Indian folk find me hard to understand (and the other way around!).

[Peter_]

Originally Posted by Sooty Baxter

We too are having very poor service on the 50Mb cable connection in Brighton. Over the last 2 days it drops every couple of minutes. I've tried rebooting the modem loads of times but it has made no difference. I'll have to get onto the the 151 number tomorrow: hope I can get through to England as the Indian folk find me hard to understand (and the other way around!).

50Mb support line number.

0800 052 0431

Do not call if not 50Mb as you will be asked to hang up as the is no facility to transfer you to Broadband Support.

---------------------------------------------------------------------------
Post your power levels from your config pages of your modem.

click here
http://192.168.100.1/

What I want you to post is the Downstream power levels including the SNR and the Upstream power levels for me thanks.

DO NOT POST YOUR MAC ADDRESS OR SERIAL NUMBER

[Sooty Baxter]

hi, is this what you need?
Downstream
Frequency 298750000 306750000 314750000 N/A
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/Y/Y Y/Y/Y N/N/N
Channel Id 60 61 62 N/A
Modulation 256QAM 256QAM 256QAM N/A
Symbol Rate
(Msym/sec) 6.952 6.952 6.952 N/A
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 N/A
Power Level
(dBmV) 5.86 5.79 6.02 N/A
RxMER
(dB) 38.61 38.61 39.40 N/A
Correctable
Codewords 0 0 0 N/A
Uncorrectable
Codewords 283 247 257 N/A

UPSTREAM
Channel Type 1.0 N/A N/A N/A
Channel ID 2 N/A N/A N/A
Frequency
(Hz) 45808000 N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation 16QAM N/A N/A N/A
Symbol Rate
(KSym/sec) 2560 N/A N/A N/A
Mini-Slot Size 2 N/A N/A N/A
Power Level
(dBmV) 58.00 N/A N/A N/A
T1 Timeouts 0
T2 Timeouts 0 0 0 0
T3 Timeouts 0 0 0 0
T4 Timeouts 0 0 0 0

Thanks
SB

[PowerUser]

Power Level Downstream (dBmV)

DS-1 6.61
DS-2 5.88
DS-3 7.32

RxMER
(dB)
38.61
38.61
39.40
38.61


Power Level Upstream (dBmV)

DS-1 DS-2 DS-3
47.25 N/A N/A

T1 Timeouts 0
T2 Timeouts 0
T3 Timeouts 36
T4 Timeouts 0


What's this SNR. It's not listed in the config page.

[Sooty Baxter]

hi thanks
can't see any mention of an SNR on any of the cable modems info pages at http://192.168.100.1/ - I used to see SNR on my old Netgear adsl modem but not on the Virgin one -

nb i'm cabled into the router and on into the modem, not using wifi. The same thing is happening if i bypass the routher and go straight into the modem.
SB

[Ignitionnet]

Originally Posted by Sooty Baxter

Power Level
(dBmV) 58.00 N/A N/A N/A

Network problem, that is too high.

[PowerUser]

I'm convinced it's an issue with ALL 50Mbit Subscribers in the Brighton area. My 2 friends are on the lower Virgin Media Broadband tiers in Brighton,
and live not more then 5 miles from me, And there both online now with NO issues Whatsoever.

[Ignitionnet]

Originally Posted by PowerUser

I'm convinced it's an issue with ALL 50Mbit Subscribers in the Brighton area. My 2 friends are on the lower Virgin Media Broadband tiers in Brighton,
and live not more then 5 miles from me, And there both online now with NO issues Whatsoever.

My issue didn't affect people not on the new equipment as badly due to how the 50M is set up.

[frogstamper]

Downstream Lock : Locked
Downstream Channel Id : 25
Downstream Frequency : 306750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : 8.5 dBmV
Downstream SNR : 42.1 dB


Upstream Lock : Locked
Upstream Channel ID : 1
Upstream Frequency : 45808000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 46.5 dBmV
Upstream Mini-Slot Size : 2

These are my specs guys, incidently I'm on the 20mb tier not the 50mb tier, but my problems are exactly the same as poweruser.
If anyone can help I'd be grateful thanks.

[Sooty Baxter]

Brighton problems. Update
My connection seems to be better this morning - perhaps it needed a rest! I've managed to watch streamed tv for about half-an-hour and it hasn't yet dropped. I haven't tried the stress test of downloading 3 or so games from Blueyounder yet though.

[Peter_]

Originally Posted by frogstamper

Downstream Receive Power Level : 8.5 dBmV
Downstream SNR : 42.1 dB

Upstream transmit Power Level : 46.5 dBmV

Your power levels are within spec so any issue must be elsewhere so a call to Tech Support may be in order.

[PowerUser]

Originally Posted by Sooty Baxter

Brighton problems. Update
My connection seems to be better this morning - perhaps it needed a rest! I've managed to watch streamed tv for about half-an-hour and it hasn't yet dropped. I haven't tried the stress test of downloading 3 or so games from Blueyounder yet though.

Same here from 9.20am til 11.45am, But now it's completely unusable again.
I've lost connection to my friends on xbox Live everytime i reset and rejoin. And my web browsing times out every few mins.

I get the Flashing tick symbol on the modem happen twice this morning and then have to power off each time.

[frogstamper]

I found it a bit better this morning, but from one o'clock I'm losing connections and timing out, this means yet another call to CS...why on earth can't I get someone like Moldova to speak to when I call instead of yet another Indian who insists I have a virus?

[Sooty Baxter]

Well I spoke too soon. Very frustrating intermittent service this afternoon and evening. Time to fight my way through CS I think. Is it best to go straight through to 0800 052 0431? It's interesting that others in Brighton are having similar difficulties.