06-05-2009, 18:52
|
#151
|
|
cf.addict
Join Date: Sep 2007
Posts: 373
|
Re: Free 2 to 10 upgrade
No, L is what M will be, only with a bigger STM threshold
|
|
|
|
06-05-2009, 18:56
|
#152
|
|
cf.geek
Join Date: Oct 2008
Posts: 964
|
Re: Free 2 to 10 upgrade
Quote:
Originally Posted by BenMcr
You mean the one that is for 20Mbit customers only and has nothing to do with the 2-10 Migration?
|
But surely if it's fine for 20 it should be fine for 10, no?
---------- Post added at 18:56 ---------- Previous post was at 18:52 ----------
Quote:
Originally Posted by Gren
Even stranger as the above link (I know its for the 20mb service but it asks about your current service) and it says I dont need a new one.
|
Exactly, I clicked on M, and it says I didn't need one.
Also the person I spoke to this morning at VM says she is sending me one out in case I have problems with my current modem.
|
|
|
|
|
06-05-2009, 18:57
|
#153
|
|
cf.member
Join Date: May 2009
Posts: 78
|
Re: Free 2 to 10 upgrade
Quote:
Originally Posted by lsproc
No, L is what M will be, only with a bigger STM threshold
|
That's what I tried to imply, Virgin ditched M, so now it's L XL, XXL with the last resort S package, so technically I we're on L but the majority of the speeds haven't been drafted to customers modems. He said I'll be upgraded in 24 hours, he seemed to understand that I was talking about the 2Mbps-10Mbps upgrade that is occurring now.
|
|
|
|
|
06-05-2009, 18:58
|
#154
|
|
cf.geek
Join Date: Oct 2008
Posts: 964
|
Re: Free 2 to 10 upgrade
Quote:
Originally Posted by RandomLocation
Okay, I called customer service, since the "register early" link didn't work.
So, apparently my speed will be upgraded from 2Mbps to 10Mbps in 24 hours, and yes, this is the upgrade planned for the summer, I thought he was going to charge me more.. but it's an extra £2, I thought he didn't catch the part when I mentioned "free 2Mbps - 10Mbps",. Awesome!
|
Why is it an extra £2.00, I thought it was a FREE upgrade?
Or is it they are charging an extra £2.00 for the L service when they ditch the M?
Last edited by VMboy; 06-05-2009 at 19:02.
|
|
|
|
|
06-05-2009, 18:58
|
#155
|
|
cf.mega poster
Join Date: Oct 2008
Location: Norwich
Age: 23
Services: O-bit Surfwise Complete (TalkTalk) 100GB 8am-6pm, unlimited outside hours, £20/month.
Posts: 1,881
|
Re: Free 2 to 10 upgrade
Can I clear something up once and for all, please?!
There are two 10Mbit tariffs.
M @ 10Mbit = £18, lower threshold than "L" tariff, but higher than 2Mbit "M".
L @ 10Mbit = £20, higher threshold than "M tariff.
Has that cleared things up?!?!!
I would appreciate a VM rep correcting me if I'm wrong. 
__________________
"Everyone knows that million-to-one chances happen 9 times out of 10; indeed, it's a common requirement in fairy tales. If the hero didn't have to overcome huge odds, what would be the point?" Terry Pratchett - The Science Of Discworld
|
|
|
|
|
06-05-2009, 19:01
|
#156
|
|
cf.member
Join Date: May 2009
Posts: 78
|
Re: Free 2 to 10 upgrade
Quote:
Originally Posted by VMboy
Why is it an extra £2.00, I thought it was a FREE upgrade?
|
It's not, it's an extra £2, close enough.
Quote:
Originally Posted by Turkey Machine
Can I clear something up once and for all, please?!
There are two 10Mbit tariffs.
M @ 10Mbit = £18, lower threshold than "L" tariff, but higher than 2Mbit "M".
L @ 10Mbit = £20, higher threshold than "M tariff.
Has that cleared things up?!?!!
I would appreciate a VM rep correcting me if I'm wrong. |
I thought M is now L. Okay I'm confused on what I actually done on the phone.
|
|
|
|
|
06-05-2009, 19:07
|
#157
|
|
cf.geek
Join Date: Oct 2008
Posts: 964
|
Re: Free 2 to 10 upgrade
Quote:
Originally Posted by Turkey Machine
Can I clear something up once and for all, please?!
There are two 10Mbit tariffs.
M @ 10Mbit = £18, lower threshold than "L" tariff, but higher than 2Mbit "M".
L @ 10Mbit = £20, higher threshold than "M tariff.
Has that cleared things up?!?!!
I would appreciate a VM rep correcting me if I'm wrong. |
Please explain what difference the lower and higher thresholds mean?
---------- Post added at 19:07 ---------- Previous post was at 19:05 ----------
I am worried now that they are sending me out a new modem, and when I have to register there will be no way of telling them that I have already been sent one.
She says I should receive it in around 5 days.
|
|
|
|
|
06-05-2009, 19:08
|
#158
|
|
cf.member
Join Date: May 2009
Posts: 78
|
Re: Free 2 to 10 upgrade
Quote:
Originally Posted by VMboy
Please explain what difference the lower and higher thresholds mean?
|
Also it's a free speed upgrade, not a free service upgrade.
|
|
|
|
|
06-05-2009, 19:14
|
#159
|
|
cf.mega poster
Join Date: Oct 2008
Location: Norwich
Age: 23
Services: O-bit Surfwise Complete (TalkTalk) 100GB 8am-6pm, unlimited outside hours, £20/month.
Posts: 1,881
|
Re: Free 2 to 10 upgrade
Indeed, threshold I meant means STM aka throttling threshold.
The 10Mbit "M" limits equate to a 50% increase in the limits for a 500% speed boost.
__________________
"Everyone knows that million-to-one chances happen 9 times out of 10; indeed, it's a common requirement in fairy tales. If the hero didn't have to overcome huge odds, what would be the point?" Terry Pratchett - The Science Of Discworld
|
|
|
|
|
06-05-2009, 19:16
|
#160
|
|
cf.geek
Join Date: Oct 2008
Posts: 964
|
Re: Free 2 to 10 upgrade
Looks good enough for me.
Can I just get this straight too.
Do I just need to wait on receiving an email from VM informing me that the upgrade will be taking place shortly? irrespective when like Oct.
|
|
|
|
|
06-05-2009, 19:17
|
#161
|
|
Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: Virgin Media TiVo, XL TV, XXL Broadband
Posts: 11,441
|
Re: Free 2 to 10 upgrade
Quote:
Originally Posted by Turkey Machine
Can I clear something up once and for all, please?!
There are two 10Mbit tariffs.
M @ 10Mbit = £18, lower threshold than "L" tariff, but higher than 2Mbit "M".
L @ 10Mbit = £20, higher threshold than "M tariff.
Has that cleared things up?!?!!
I would appreciate a VM rep correcting me if I'm wrong. |
BB M 2Mbit = £20 before discounts with current STM
BB M 10Mbit = £20 before discounts with higher STM - so a free upgrade
BB L = £25 before discounts with a higher STM again. Offer since 2nd Feb is £5 off BB L STANDALONE price for new or upgrading customers = £20 STANDALONE
__________________
I am always right.....except when I'm not  All views are my own - so there!
Last edited by BenMcr; 06-05-2009 at 19:21.
|
|
|
|
06-05-2009, 19:21
|
#162
|
|
cf.member
Join Date: May 2009
Posts: 78
|
Re: Free 2 to 10 upgrade
Quote:
Originally Posted by VMboy
Looks good enough for me.
Can I just get this straight too.
Do I just need to wait on receiving an email from VM informing me that the upgrade will be taking place shortly? irrespective when like Oct.
|
Apparently emails & letters will be sent out, on what to do; Thus rendering the VM site incorrect (is to be updated) when it says, sit back and allow them to do the upgrade for you. Register now (via customer services because the site link isn't working for the majority, some errors, unrecognisable speed for one) and be upgraded before the official date your area is planned to be upgraded. Could someone fill me in on what the VM Rep just did, He knew I was talking about this migration, he said I'll be on 10mbps in 24 hours, I clarified again that it was the migration taking place over the summer/October, he said yes.
|
|
|
|
|
06-05-2009, 19:23
|
#163
|
|
Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: Virgin Media TiVo, XL TV, XXL Broadband
Posts: 11,441
|
Re: Free 2 to 10 upgrade
All that Customer Services can do is either upgrade to you BB L or register you through the site.
They can't manually do what the site does!
__________________
I am always right.....except when I'm not All views are my own - so there!
|
|
|
|
|
06-05-2009, 19:29
|
#164
|
|
cf.geek
Join Date: Oct 2008
Posts: 964
|
Re: Free 2 to 10 upgrade
Because the girl said she would send me out a new modem after speaking to them this morning, should I therefore wait till I receive the letter or email then? as I don't want 2 extra modems.
Of course they should recognise by then that they have already sent out a new modem to me.
I didn't register for the upgrade this morning, only that she would send out the modem, hope that doesn't complicate things.
Last edited by VMboy; 06-05-2009 at 19:33.
|
|
|
|
|
06-05-2009, 19:30
|
#165
|
|
cf.member
Join Date: May 2009
Posts: 78
|
Re: Free 2 to 10 upgrade
I guess I'm done then, I think I've "registered" to be upgraded early, um.. since I'm being upgraded within 24 hours. 
|
|
|
|
|
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
|
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
All times are GMT +1. The time now is 17:21.
|
Join CF
You are here: 
