Rep deceived me into a new 12 month contract : what to do? - Page 6

**Stuart C** · 09-03-2010, 20:09

Quote:

Originally Posted by zedsbb

I think I'll put the voice recording of him giving me the free router on here, maybe someone will recognise the voice. To add insult to injury, he said he would give me a £10 discount to buy the USB Wifi dongle and then preceded to send me the USB dongle and charged me £20 for it!

No, you won't..

speedfreak · 09-03-2010, 20:17

Quote:

Originally Posted by zedsbb

The rule to learn from this is : VM reps lie - ALWAYS record you calls

Bit of a sweeping statement there

Ben B · 09-03-2010, 20:18

Quote:

Originally Posted by Stuart C

No, you won't..

That was posted 4th April 2009

zedsbb · 09-03-2010, 20:20

Quote:

Originally Posted by Stuart C

No, you won't..

I would and I did!

Scrubbs · 09-03-2010, 20:52

Quote:

Originally Posted by zedsbb

I would and I did!

So.....where is it

?

Masque · 09-03-2010, 21:45

Quote:

Originally Posted by zedsbb

The rule to learn from this is : VM reps lie - ALWAYS record you calls

A nice sweeping statement, but more importantly did you inform the agent at any point that you were recording them as legally any recording is void otherwise regardless of the outcome.

speedfreak · 09-03-2010, 21:48

Quote:

Originally Posted by Moldova

A nice sweeping statement, but more importantly did you inform the agent at any point that you were recording them as legally any recording is void otherwise regardless of the outcome.

I thought you couldnt share it with a third party without prior consent from the other party

but if Ive read it right the recording had been posted on here?

Masque · 09-03-2010, 21:52

Quote:

Originally Posted by speedfreak

I thought you couldnt share it with a third party without prior consent from the other party

but if Ive read it right the recording had been posted on here?

You can record whatever you want but you are supposed to ask for legal reasons to ensure that it is not classed as inadmissible as you could be leading the agent into certain comments.

I would personally have no qualms about being recorded as I have nothing to hide.

Quote:

Do I have to let people know that I intend to record their telephone conversations with me?
No, provided you are not intending to make the contents of the communication available to a third party. If you are you will need the consent of the person you are recording.

This is taken from HERE.

zedsbb · 09-03-2010, 22:24

Like I said before VM record calls, that also gives me the right to record my call with them. Also the rights of customers not to be deceived and lied to supersede the rights of lying reps IMO.

Also "The relevant law, RIPA, does not prohibit individuals from recording their own communications provided that the recording is for their own use."

nfs6600 · 10-03-2010, 00:10

Quote:

Originally Posted by zedsbb

Also "The relevant law, RIPA, does not prohibit individuals from recording their own communications provided that the recording is for their own use."

Own use meaning for you. Not to post on the internet or send to anyone else I would say that means.

Also, recording calls in future, laws aside, it's common courtesy and politeness to inform someone you are recording the call. Why not simply say from the off, "I'm recording this call is that ok?" You know then that you will get all the correct details etc. Shouldn't have to be that way I know, but with most companies/CSA's, that I would say is the only sure fire way of getting the correct information at first port of call. As if that person you speak to is a "bad egg" they sure as hell won't be on that call.

Glad you got your £40 back, £3.33 a month since started is that?

Masque · 10-03-2010, 06:49

Quote:

Originally Posted by zedsbb

Like I said before VM record calls, that also gives me the right to record my call with them. Also the rights of customers not to be deceived and lied to supersede the rights of lying reps IMO.

Also "The relevant law, RIPA, does not prohibit individuals from recording their own communications provided that the recording is for their own use."

No you make sweeping statements about people lying then want to post recorded calls illegally obtained without permissions online, own use means you cannot post them online or play them to a 3rd party regardless of who they are.

You call people liars but you want to break the law, a classic case of pot calling the kettle black.

Get a life.

pazor · 10-03-2010, 12:16

The rep lied to him as im sure they do every call as they did when I changed my package nobody mentioned another 12 month. He is only one person doing the recording but VM are prob doing it to every call they take I know which one I think is the worst. I see a lot of VM staff complaining about the call, maybe it’s embarrassing and are trying to cover the fact they tell lies

Naughty VM staff

Masque · 10-03-2010, 12:28

Quote:

Originally Posted by pazor

The rep lied to him as im sure they do every call as they did when I changed my package nobody mentioned another 12 month. He is only one person doing the recording but VM are prob doing it to every call they take I know which one I think is the worst. I see a lot of VM staff complaining about the call, maybe it’s embarrassing and are trying to cover the fact they tell lies

Naughty VM staff

If you speak to me and say that you are recording the call I will just say go ahead as I have no problem with that, but I do have a problem with people thinking they can use a recorded call against an agent which they failed to inform them about.

To do so is breaking the law as it cannot be played to a 3rd party.

**Kymmy** · 10-03-2010, 12:32

Please be aware though that a 3rd party would mean someone other than VM or the OP.. The caller did not break any laws by giving the recording to anyone acting on behalf of VM or anyone acting on behalf of himself (i.e.. a solicitor) or if so ordered by a court..