understanding b/w graphs on 50mb

[cabsandy]

Originally Posted by gcc

I get probably 5-10 minutes per day on average of downtime. That's maybe 0.3% per day. That may not bother you but it irritates the hell out of me. I expect better from an internet provider and VM did deliver until 6 months ago, but no longer.

It's not random packet loss because it's not just a packet here and there. It's 5 to 10 minutes where the characteristics of the connection change totally. At least 50% packet loss and usually 100% during that time. Then it's fine again.

I have a suspicion that either the new 50Mb head end is buggy or not 100% compatible with the older 10/20 Mb modems, or else some of the new 50 Mb modems are interfering with the older ones. All this trouble started in September for me.

OK-fine.I feel your pain So just I'm clear, your on the new Ambit 300 50Meg service-they haven't downgraded you or given you another modem?
Or your still on the 20Mb DOCSIS 1.0 service-if so, what sort of modem-Ambit, Moto,SA?

cheers

[fedupstill]

In a paragraph, what % of time in a 24 hour period is your service "ok?"

last few months 1% but lately getting better and last week mostly fine it seems to change several times a day and when it has its bad moments its crap but when running fine its the usual stable and fine service ive always had.

VM did deliver until 6 months ago, but no longer.

was 4 months for me when it changed went from perfect service to rubbish and thats whats so annoying when nothing changed my end but the blame gets shifted to the user.

my 4mb was perfect then my 10mb was perfect and 20mb was always 22mb and perfect along comes 50mb and the new doc 3 and it died and is only now slowly getting better so im hoping maybe it was the upgrade and as time goes by its slowly getting tweaked and made to work better and stable but if thats the case why dont VM say that ? they instead choose to send 22 engineers wasting so much time and money trying to shift the blame to the paying customer
if all 3 pc's were broken why or even how can they magically fix themselves at certain times and then break again ? my pc and hardware dont change but the VM network does and if they were honest about it id understand and wait until it was upgraded and running smooth its a new product and teething troubles happen but they will not admit that.

[gcc]

cabsandy, I'm on 10mbit service. They don't even offer 50mbit in my area. I have an ambit 256.

[fedupstill]

as if by magic its now fine and seems great again no idea what the magic fix is but now all is good ... couple of odd moments over the weekend but put that down to busy periods and compared to the past few months its perfect
next door also says its so much better but no idea if hes still recording tests and my on-demand worked when i tried it so hurrah its working

speed tests confirm its ok and pingplotter shows no packetloss during downloads and just to really add some pressure i set 2 downloads away at the same time and no loss at all before, during and after





big thanks to everyone whos helped to find a cure for the problems or try to find them bookmarked this place its a hidden gem

its a shame virgin sent 22 engineers wasting everyones time and money and the £30+ i spent changing the other pc's NIC and new cables not to mention time off work and loss of wages but network issues happen and the new doccis 3 is new and takes time to settle and work right but for some reason virgin wont admit it and insist on putting the blame on the customer

just out of curiousity and because the VM tech didnt know either but what does this error mean in the cable modem logs ?

TLV-11 - unrecognized OID

[fedupstill]

*Update*

its finally fixed after the last post above it went back to being crap and finally after an extra 15 engineers looked 1 of them finally checked and found the issue .... faulty tap in the pit 6 doors up and as soon as he swapped it over the power levels dropped and have been stable ever since so 8 months and 8 days with 35 visits and it was a simple tap to replace

i really hope i never ever have to ring up again give me indian call centers over the CEO any day with the exception of 1 person Tim ward i thank you very much

should really list a hall of shame but i know they read these so i wont

[cabsandy]

Originally Posted by fedupstill

*Update*

its finally fixed after the last post above it went back to being crap and finally after an extra 15 engineers looked 1 of them finally checked and found the issue .... faulty tap in the pit 6 doors up and as soon as he swapped it over the power levels dropped and have been stable ever since so 8 months and 8 days with 35 visits and it was a simple tap to replace

i really hope i never ever have to ring up again give me indian call centers over the CEO any day with the exception of 1 person Tim ward i thank you very much

should really list a hall of shame but i know they read these so i wont

glad to hear it