Slow Speeds!!!

Solventcandy · 04-01-2009, 18:51

I am in the DN34 area and have had speed issues for a while now.

So this evening i decdied to give tech support a call!!!

WHen i finally got through we ran a couple of speed test including the one on this site and one on fuller.zen.co.uk.

Now they both came back at around 5Mbs, the tech person told me this was because of packet loss outside the VM Network!!! When i tried explaining the the test on here comes from with the network he just ignored me and repeated that all was fine, and that maybe i need to ring the PC support line!!!!

Does anyone know when is the best time to get so speak to a call centre in the UK?

What is my best course of action now??

Cheers

Joxer · 04-01-2009, 18:56

8:00 AM or shortly after.

You could also post your modem signal levels form 192.168.100.1

Solventcandy · 04-01-2009, 19:06

Cheers for that.

I think my levels are ok..

Downstream

Downstream Lock : Locked
Downstream Channel Id : 1
Downstream Frequency : 331000000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : 6.7 dBmV
Downstream SNR : 40.7 dBAnd Upstream

Upstream Lock : Locked
Upstream Channel ID : 1
Upstream Frequency : 25800000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 44.0 dBmV
Upstream Mini-Slot Size : 2

Joxer · 04-01-2009, 19:32

Yup, all ok there.

It's going to be something else, try calling again, or pm me something to identify your account (email address telephone or account number and I'll try and have a look tomorrow.

Or there is the newsgroups.

Solventcandy · 05-01-2009, 08:30

PM sent

Cheers

cripinuk · 06-01-2009, 13:03

My seed on vm has always been good,been with them 3yrs but lately as in last month or so its been all over the place plus constant disconnections...

Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 1
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : 9.7 dBmV
Downstream SNR : 38.3 dB

Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 4
Upstream Frequency : 46200000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 43.0 dBmV
Upstream Mini-Slot Size : 2

Cable Modem Operation Configuration
Network Access : Allowed
Maximum Downstream Data Rate : 20480000
Maximum Upstream Data Rate : 768000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled

benpire · 06-01-2009, 17:59

Hey! been looking on forum for a few months now, but never had any problems to report. well, have a problem with internet, well quite a bit problem. it doesnt work. i found the log for the modem, and i keep getting the message "No raging response received." and that the modem is "unready". i rang the service support line and said theres no problems in my area. rang VM, got through to India and they told me that work in kent is my problem, i find this hard to beleive as i know many people within my local community with Virgin Media, and their internet connection is fine! i am also miles away from Kent, in Sutton Coldfield (North Birmingham). Could somebody please give me some assistance. thanks

Stabhappy · 06-01-2009, 20:38

Post your power levels from the modem config page, please. Frequencies aswell.

Joxer · 07-01-2009, 00:23

Sorry, Solventcandy, couldn't find anything. Details in PM.

Solventcandy · 14-01-2009, 19:45

I know this is an old thread but i am going mental!!

I have got the 10meg service and this is what speeds i am getting at the moment

Download #1
------------------------------------------------------------------
File size transferred : 1.0 MB (1048576 bytes)
Total time taken : 10.48 seconds (10485 milliseconds)
Throughput : 100.0 KB/sec [Kilobyte-per-second]
= 0.1 MB/sec [Megabyte-per-second]
= 800.0 Kbps [Kilobit-per-second]
= 0.8 Mbps [Megabit-per-second]

Download #2
------------------------------------------------------------------
File size transferred : 1.0 MB (1048576 bytes)
Total time taken : 8.89 seconds (8891 milliseconds)
Throughput : 117.0 KB/sec [Kilobyte-per-second]
= 0.12 MB/sec [Megabyte-per-second]
= 936.0 Kbps [Kilobit-per-second]
= 0.94 Mbps [Megabit-per-second]

Download #3
------------------------------------------------------------------
File size transferred : 1.0 MB (1048576 bytes)
Total time taken : 10.48 seconds (10478 milliseconds)
Throughput : 100.0 KB/sec [Kilobyte-per-second]
= 0.1 MB/sec [Megabyte-per-second]
= 800.0 Kbps [Kilobit-per-second]
= 0.8 Mbps [Megabit-per-second]

Download #4
------------------------------------------------------------------
File size transferred : 1.0 MB (1048576 bytes)
Total time taken : 9.28 seconds (9279 milliseconds)
Throughput : 113.0 KB/sec [Kilobyte-per-second]
= 0.11 MB/sec [Megabyte-per-second]
= 904.0 Kbps [Kilobit-per-second]
= 0.9 Mbps [Megabit-per-second]

Download #5
------------------------------------------------------------------
File size transferred : 1.0 MB (1048576 bytes)
Total time taken : 11.52 seconds (11516 milliseconds)
Throughput : 91.0 KB/sec [Kilobyte-per-second]
= 0.09 MB/sec [Megabyte-per-second]
= 728.0 Kbps [Kilobit-per-second]
= 0.73 Mbps [Megabit-per-second]

They are telling me that nothing is wrong!!!!

Joxer · 15-01-2009, 00:53

I can check again for you when I am next in but in the meantime I would try tcoptimiser.

Solventcandy · 15-01-2009, 07:31

Hey

Finally got to speak to someone in the UK last night and they argreed that it was very odd!!!

They are sending me out a new modem to see if that fixes the problem.

What they said though mirrored what u said!!! I am at a loss !!!!