ubr01.camd.blueyonder.co.uk is not being upgraded

[broadbandking]

It is well Known alot of areas that was brought by NTL are outdated and need a massive upgrade so the equipment isnt incorrect but outdated

[Impz2002]

its not a question of the equipment being outdated its purely due to the capacity being overloaded.

[broadbandking]

If the equipment was outdated the capacity would be better

[john coley]

So second line are wrong then? It's not just me saying the equipment is outdated and under resourced. Second line are, and not only one, in which case you may say it was just a personal opinion, but currently six senior second line techs. Are you saying that they, who are in possession of all the relevant information are all wrong?
John.

---------- Post added at 01:24 ---------- Previous post was at 01:14 ----------

It's really irrelevant whether it is in fact outdated or simply not commensurate with the throughput it needs to carry. As it stands, and this is what second line have said, the UBR's were designed at a time when current speeds weren't even dreamt of. By saying, as you have, that the equipment hasn't the capacity you're saying exactly the same thing only in different words.
John.

[BenMcr]

Never said they were wrong.

However, if it is only since it has become Virgin that the investment needed HAS been put in to address the issue of 'black' uBRs. But you can only buy, plan and install so much at once.

[john coley]

Hi Ben, granted they can't be expected to do everything at once. As long as they are not in denial and do the work as soon as they possibly can, and in the meantime compensate customers on the affected ubr's so they're not being ripped off.
I've pasted here part of an email I've just had from CEO in response to my complaint about the problem. I hope everyone similarly affected insists on similar treatment.
John.
Hi John


I refer to your letter sent on 12/11/2008 regarding the complaint you
made with Virgin Media. Please accept my apology for any inconvenience
caused.

I can confirm we have credited your account £180.00 and have applied a
discount of £8.00 for 12 months and will carry forward if your problem
is still happening. I will make sure I do some feedback on this issue.

[Impz2002]

Originally Posted by broadbandking

If the equipment was outdated the capacity would be better

How does that make sense ? all the VM equipment conforms to DOCSIS. It may need to be re-segmented or have some additional line cards put in the UBR but its still DOCSIS kit so will perform to the DOCSIS specs.

[broadbandking]

I meant not outdated, if it was upto date then equipment would handle the demand more as it will be better built

[Impz2002]

I think your missing the point im trying to get across here. The equipment in the UBR conforms to DOCSIS standards and is therefore up to date. The problem with the UBR mentioned is that it is over-subscribed. A UBR has a finite resource of bandwith which it shares between its users and if there are too many people connected to that UBR the bandwith available is not sufficient for all the users to download/upload at the same time and this is the reason there are problems. Installing newer kit in the UBR would not solve the problem it needs additional equipment installed that will effectively re-segment the UBR. A new DOCSIS line card would not make any difference if it still had the same amount of users to serve so the way VM could fix the issue is by installing additional equipment.

I dont think its fair to say VM are running on knackered old equipment as this isnt the case. Sure the equipment may be a few years old but it still conforms to the standards that operate on the network so its age is irrelevant as any new kit would be run on the same protocols as the exsisting stuff.

Impz

[General Maximus]

a good example would be a road. Imagine trying to travel down to London on a single lane road. There is nothing wrong with the road, it just can't handle the amount of traffic on it. So we built a motorway with 4 lanes to allow greater throughput and relieve the pressure. Everyone now travels at 80mph down 4 lanes instead of being stuck in a traffic jam at 10 mph.

There is nothing wrong with the equipment they are using, they just need more of it to cope with the traffic

[john coley]

Staying with your analagy they should build that motorway, and compensate affected customers fully until it has been done. There's no getting away from the fact that Virgin Media are charging for a service they cannot currently provide.
John.

[broadbandking]

It would be nice to see a list of current overloaded UBR's I wonder how many are in need of a upgrade

[Noggo]

Originally Posted by broadbandking

It would be nice to see a list of current overloaded UBR's I wonder how many are in need of a upgrade

It will be tttttttttttooooooooooooooooo lllllllllllllooooooonnnnnnnnnnggggggggggg and you're scroll button on the mouse would give up the ghost before getting to the bottom of the list .

only jokin'


Start a thread off then? Asking peeps if the UBR they're connected to has been confirmed by tech staff as oversubscribed + post the given `subject to change' fix date if they know it. See how many different locations there are.

I think all the UBR's are listed here, at the bottom of the page:
http://help2.virginmedia.com/help/ge...t_advanced_dns

[Impz2002]

Originally Posted by broadbandking

It would be nice to see a list of current overloaded UBR's I wonder how many are in need of a upgrade

You will never see an "official VM List" as that would be commercial suicide and we all know VM like to sign up as many customers as possible even if the capacity isnt there !

[broadbandking]

The only thing we can hope for once DOCSIS 3.0 is fully rolled out the speeds will be alot better