Home News Forum Articles
  Welcome back Join CF
You are here You are here: Home | Forum | Config file help


You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Registration is fast, simple and absolutely free so please join our community today.


Welcome to Cable Forum
Go Back   Cable Forum > Virgin Media Services > Virgin Media Internet Service

Config file help
Reply
 
Thread Tools
Old 24-10-2008, 21:25   #1
Lucifer1
Inactive
 
Join Date: Mar 2008
Posts: 10
Lucifer1 is on a distinguished roadLucifer1 is on a distinguished road
Config file help

My story so far...

Hi, i was looking at my modem earlier today and came across my config file which looked a bit like this:

Cable Modem Operation Configuration
Network Access : Allowed
Maximum Downstream Data Rate : 2048000
Maximum Upstream Data Rate : 200000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled

Now i know im not on the fastest of speeds being on the M package (2 meg down, 256k up) so every kb counts, now correct me if im wrong but does that not look to me as if my upstream is limited to 200kb/s insted of 256kb/s meaning the config file needs to be changed if im ever to achieve 256kb/s..

All input appreciated

Lucifer
Lucifer1 is offline   Reply With Quote
Advertisement
Old 24-10-2008, 21:54   #2
whydoIneedatech
Guest
 
Services: VIRGIN MEDIA , 20 Mb BB, V+ Box, XL Phone and 2 Virgin Mobiles
Posts: n/a
Re: Config file help

You are on NTL and the upstream is perfectly normal as they only have a upstream of 200kb on a 2MB connection.
  Reply With Quote
Old 25-10-2008, 14:17   #3
Lucifer1
Inactive
 
Join Date: Mar 2008
Posts: 10
Lucifer1 is on a distinguished roadLucifer1 is on a distinguished road
Re: Config file help

So even though im on and paying for the M package which is 2 meg down 256k up (http://allyours.virginmedia.com/html...t/traffic.html), having 2 meg down and 200k up is fine?

Sounds a bit odd to me...

Lucifer
Lucifer1 is offline   Reply With Quote
Old 25-10-2008, 14:33   #4
Gary L
Permanently Barred
Frogger Champion, Air Dodge Champion, Aim & Fire Champion, Apple Shoot Champion, 7up Pinball Champion, Light Saber Champion, Moon Lander Champion
 
Gary L's Avatar
 
Join Date: Sep 2007
Posts: 14,867
Gary L has disabled reputation
Re: Config file help

Quote:
Originally Posted by whydoIneedatech View Post
You are on NTL and the upstream is perfectly normal as they only have a upstream of 200kb on a 2MB connection.
Do Telewest people have the 256kb then?
Gary L is offline   Reply With Quote
Old 25-10-2008, 19:44   #5
Milambar
cf.geek
 
Join Date: Jan 2008
Posts: 921
Milambar has a brilliant futureMilambar has a brilliant futureMilambar has a brilliant futureMilambar has a brilliant futureMilambar has a brilliant futureMilambar has a brilliant futureMilambar has a brilliant futureMilambar has a brilliant futureMilambar has a brilliant futureMilambar has a brilliant futureMilambar has a brilliant futureMilambar has a brilliant future
Re: Config file help

Flippin blink. Nice catch.

Whydoineedatech: Thats false advertising, to advertise 256kbps up, and only provide 200kbps. I just checked, my modem is also locked at 200kbps.

I assume you'll be raising this issue internally to get it fixed for all of us though
Milambar is offline   Reply With Quote
Old 25-10-2008, 20:06   #6
g0mit
George Bromfield
 
g0mit's Avatar
 
Join Date: Jun 2008
Location: Liverpool
Services: virgin xxl100m bb phone xl sky+HD +sky BB phone
Posts: 92
g0mit is an unknown quantity at this point
Re: Config file help

You could raise this with cs yourself
g0mit is offline   Reply With Quote
Old 25-10-2008, 20:11   #7
Milambar
cf.geek
 
Join Date: Jan 2008
Posts: 921
Milambar has a brilliant futureMilambar has a brilliant futureMilambar has a brilliant futureMilambar has a brilliant futureMilambar has a brilliant futureMilambar has a brilliant futureMilambar has a brilliant futureMilambar has a brilliant futureMilambar has a brilliant futureMilambar has a brilliant futureMilambar has a brilliant futureMilambar has a brilliant future
Re: Config file help

Yes, I know. I just thought that perhaps they'd respond better from a report raised internally.
Milambar is offline   Reply With Quote
Old 25-10-2008, 20:32   #8
Gary L
Permanently Barred
Frogger Champion, Air Dodge Champion, Aim & Fire Champion, Apple Shoot Champion, 7up Pinball Champion, Light Saber Champion, Moon Lander Champion
 
Gary L's Avatar
 
Join Date: Sep 2007
Posts: 14,867
Gary L has disabled reputation
Re: Config file help

Quote:
Originally Posted by Milambar View Post
Yes, I know. I just thought that perhaps they'd respond better from a report raised internally.
I've been looking all over and I can't see anywhere where they say it's only 200 for exNTL, 256 otherwise.

Can't see it mentioned on the ASA website either

When you get STMd they reduce the advertised 256Kb by 50% to 128Kb for 5 hours
as you already have 56Kb less than you should have already, then that's nearly 25% already took off you without being STMd.

If you do get in touch with Virgin about it. don't let them think they can tell about the "upto" thing because that won't wash with anyone. it's the config file that they send to your modem that is the cause of the problem. it's intentionally set at 200Kb.
Gary L is offline   Reply With Quote
Old 25-10-2008, 20:49   #9
Turkey Machine
Inactive
 
Join Date: Oct 2008
Location: Norwich
Age: 26
Services: Company LLU internet, soon-to-be company FTTC internet at 56Mb/20Mb!
Posts: 1,895
Turkey Machine has reached the bronze age
Turkey Machine has reached the bronze ageTurkey Machine has reached the bronze ageTurkey Machine has reached the bronze ageTurkey Machine has reached the bronze ageTurkey Machine has reached the bronze ageTurkey Machine has reached the bronze ageTurkey Machine has reached the bronze ageTurkey Machine has reached the bronze ageTurkey Machine has reached the bronze ageTurkey Machine has reached the bronze ageTurkey Machine has reached the bronze ageTurkey Machine has reached the bronze ageTurkey Machine has reached the bronze ageTurkey Machine has reached the bronze age
Re: Config file help

If enough raise the issue with the ASA, Virgin WILL have to do something about it.
Turkey Machine is offline   Reply With Quote
Old 25-10-2008, 21:32   #10
whydoIneedatech
Guest
 
Services: VIRGIN MEDIA , 20 Mb BB, V+ Box, XL Phone and 2 Virgin Mobiles
Posts: n/a
Re: Config file help

Quote:
Originally Posted by Gary L View Post
Do Telewest people have the 256kb then?
On a different platform as Telewest is on the Knowsley platform.
  Reply With Quote
Old 25-10-2008, 21:48   #11
Gary L
Permanently Barred
Frogger Champion, Air Dodge Champion, Aim & Fire Champion, Apple Shoot Champion, 7up Pinball Champion, Light Saber Champion, Moon Lander Champion
 
Gary L's Avatar
 
Join Date: Sep 2007
Posts: 14,867
Gary L has disabled reputation
Re: Config file help

Quote:
Originally Posted by whydoIneedatech View Post
On a different platform as Telewest is on the Knowsley platform.
Thanks. do you know how much they're being shortchanged on the others?

384Kb
512Kb
768Kb
Gary L is offline   Reply With Quote
Old 25-10-2008, 21:51   #12
whydoIneedatech
Guest
 
Services: VIRGIN MEDIA , 20 Mb BB, V+ Box, XL Phone and 2 Virgin Mobiles
Posts: n/a
Re: Config file help

It is just the way it is listed on NTL as 20000 not 256 if you read your config it does not say 200 it says 20000.
  Reply With Quote
Old 25-10-2008, 21:55   #13
Gary L
Permanently Barred
Frogger Champion, Air Dodge Champion, Aim & Fire Champion, Apple Shoot Champion, 7up Pinball Champion, Light Saber Champion, Moon Lander Champion
 
Gary L's Avatar
 
Join Date: Sep 2007
Posts: 14,867
Gary L has disabled reputation
Re: Config file help

Quote:
Originally Posted by whydoIneedatech View Post
It is just the way it is listed on NTL as 20000 not 256 if you read your config it does not say 200 it says 20000.
It's Maximum Upstream Data Rate : 200000
an extra 0
the 512 is listed as Maximum Upstream Data Rate : 512000
are you saying that it's still 256 just listed wrong?
Gary L is offline   Reply With Quote
Old 25-10-2008, 22:14   #14
whydoIneedatech
Guest
 
Services: VIRGIN MEDIA , 20 Mb BB, V+ Box, XL Phone and 2 Virgin Mobiles
Posts: n/a
Re: Config file help

Quote:
Originally Posted by Gary L View Post
It's Maximum Upstream Data Rate : 200000
an extra 0
the 512 is listed as Maximum Upstream Data Rate : 512000
are you saying that it's still 256 just listed wrong?
I was going to add the extra zero but it looked wrong, it is the way that the 2 companies listed their configs, plenty of people have posted them both on here and only today someone actually noticed the was a difference.

I am primarily Telewest trained CSR and we have only been taking NTL calls for about 6 months and that is only one difference between the platforms, but the are many more differences such as frequencies, power levels and SNR levels that are very different between the 3 platforms.

The are three platforms, Knowsley, Langley and Bromley and all 3 are different in some way.
  Reply With Quote
Old 25-10-2008, 22:54   #15
Gary L
Permanently Barred
Frogger Champion, Air Dodge Champion, Aim & Fire Champion, Apple Shoot Champion, 7up Pinball Champion, Light Saber Champion, Moon Lander Champion
 
Gary L's Avatar
 
Join Date: Sep 2007
Posts: 14,867
Gary L has disabled reputation
Re: Config file help

Quote:
Originally Posted by whydoIneedatech View Post
I was going to add the extra zero but it looked wrong, it is the way that the 2 companies listed their configs, plenty of people have posted them both on here and only today someone actually noticed the was a difference.

I am primarily Telewest trained CSR and we have only been taking NTL calls for about 6 months and that is only one difference between the platforms, but the are many more differences such as frequencies, power levels and SNR levels that are very different between the 3 platforms.

The are three platforms, Knowsley, Langley and Bromley and all 3 are different in some way.
So. is there 56k less upstream on NTL, than there is on Telewest or not?
Gary L is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Google Search




All times are GMT +1. The time now is 15:29.


Server: titan.cableforum.co.uk
Powered by vBulletin® Version 3.8.9 Beta 1
Copyright ©2000 - 2014, vBulletin Solutions, Inc.


SEO by vBSEO 3.3.2