Why does this happen ?

Lee_wolves · 10-10-2008, 20:16

Hi all hopefully you can help me out here ..

The problem im having is that my connection is slowing down even stopping around 6.30pm every night untill approx 10pm. Now i understand that they can cap and such but im not a leecher and only use my connection for gaming (Warcraft) it can be fine all day ingame 70ms then come 6pm till 10pm it will disconnect me or im stuck with a 2000ms unplayable ping and even no browser use for basic surfing..

My brother in law lives but 2 streets away from me and is having the exact same problems we both disconnect and cant even browse within seconds of each other yet VM helpline constantly tell me and him there is no issues.

I link via a Linksys router but i have even disconnected this and directly connected to try and narrow down the problem but it still doesnt fix it. I have directly connected the modem to my PC and my laptop individually still to no avail.

Below are a few tracerts & Pings showing the timeouts and losses, I can produce any other details or tests if it will help solve the problem .. If un solveable then im afraid my next step is to have it all disconnected and cease using VM.

Pinging www.virginmedia.com [212.250.162.12] with 32 bytes of data:
Request timed out.
Reply from 212.250.162.12: bytes=32 time=173ms TTL=116
Request timed out.
Request timed out.

Ping statistics for 212.250.162.12:
Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
Approximate round trip times in milli-seconds:
Minimum = 173ms, Maximum = 173ms, Average = 173ms

=======================================

Pinging www.bbc.com [212.58.251.195] with 32 bytes of data:
Reply from 212.58.251.195: bytes=32 time=20ms TTL=115
Request timed out.
Request timed out.
Reply from 212.58.251.195: bytes=32 time=21ms TTL=115

Ping statistics for 212.58.251.195:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 20ms, Maximum = 21ms, Average = 20ms

=======================================

Tracing route to www.virginmedia.com [212.250.162.12]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 * * * Request timed out.
4 70 ms 13 ms 13 ms man-bb-a-ge-130-0.network.virginmedia.net [195.182.178.65]
5 * * * Request timed out.
6 * * * Request timed out.
7 * 23 ms 19 ms www.virginmedia.com [212.250.162.12]

Trace complete.

=======================================

Tracing route to www.bbc.com [212.58.251.195]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 * * * Request timed out.
4 13 ms * * man-bb-a-ge-130-0.network.virginmedia.net [195.182.178.65]
5 * * * Request timed out.
6 21 ms 22 ms 20 ms redb-ic-1-as0-0.network.virginmedia.net [62.253.185.78]
7 * 31 ms 21 ms 212.58.239.249
8 * * * Request timed out.
9 * * 81 ms 212.58.239.58
10 21 ms 21 ms 23 ms www-vip.telhc.bbc.co.uk [212.58.251.195]

Many thanks in advance for any help you can give me on this matter.

Lee

---------- Post added at 21:16 ---------- Previous post was at 21:10 ----------

Ill add a few details which may be needed ..

Modem : VM 256 (2 weeks old small flat black one)
Router : Linksys WRT54GS (firmware fully updated)

As i mentioned in my previous post, The connection is fine all day till 6pm then works fine after 10pm inbetween its totally unusable for approx 3 hours every night .. Unfortunatly these are the 3 hours i wish and only have to play Warcraft ..

Again thanks in advance for any help you can give me , this is my last step before moving ISP

Lee

Mick Fisher · 10-10-2008, 20:27

If you are not getting STM'ed then it may be that the UBR you are on is oversubscribed.

Lee_wolves · 10-10-2008, 20:30

Quote:

Originally Posted by Mick Fisher

If you are not getting STM'ed then it may be that the UBR you are on is oversubscribed.

Ive enquired tonight and i was ensured i wasnt STM'd , So im guessing my next question

will be , What is Oversubscribed ?

And thanks for taking the time to try to help me

Lee

Toto · 10-10-2008, 20:51

Quote:

Originally Posted by Lee_wolves

Ive enquired tonight and i was ensured i wasnt STM'd , So im guessing my next question

will be , What is Oversubscribed ?

And thanks for taking the time to try to help me

Lee

Oversubscribed means that the amount of registered (and active) modems for your local CMTS (Cable Modem Termination System or uBR) exceeds the recommended amount.

In other words too many people using BB on the same local connection.

Gary L · 10-10-2008, 20:59

Quote:

Originally Posted by Lee_wolves

What is Oversubscribed ?

It's when they take everybodys money and give them just one pipe to share, when they should be giving you all a few more.
As long as they keep charging more people to play in the pipe, and not bringing in more pipes. it will just get worse.

The best thing you can do is organise a meeting and come up with some sort of a rota where you take turns in playing in the pipe for 5 minutes a day each.

Lee_wolves · 10-10-2008, 21:13

So in not so many terms .. I have the VIP package so the better half can watch all the programs her heart contents , so i can game online in peace

yet the main 3 hours i want to use it after work to relax i cant .. ?

Good Job Virgin Good Job ! !

ok , guys is there any way anyone knows i can around this ? or any where i can complain ?
Surely this cant be legal or allowed ?

Thanks to all for commenting too

Lee

chickendippers · 10-10-2008, 21:39

Interestingly your traces simply time out after your router (192.168.1.1). If you could post a trace whilst experiencing connectivity problems and directly connected to the modem that would be interesting.

Lee_wolves · 10-10-2008, 21:51

I already had some i took with and without router ..
These are directly connected to the modem and PC no router :

Tracing route to www.bbc.com [212.58.253.67]
over a maximum of 30 hops:

1 7 ms 6 ms 7 ms 10.7.72.1
2 8 ms 7 ms 7 ms osr02wolv-v15.network.virginmedia.net [80.195.128.4]
3 * 18 ms 13 ms jakarta-ge52.network.virginmedia.net [62.30.254.234]
4 * 13 ms * gsr-hsd-gw1-pos90.network.virginmedia.net [194.117.136.225]
5 14 ms 13 ms 13 ms osr-hsd-gw3.network.virginmedia.net [194.117.136.146]
6 18 ms 17 ms 26 ms bbc-gw0-linx.prt0.thdoe.bbc.co.uk [195.66.224.103]
7 17 ms 18 ms 17 ms 212.58.238.153
8 131 ms 19 ms 19 ms te12-1.hsw1.cwwtf.bbc.co.uk [212.58.239.234]
9 18 ms 19 ms 19 ms www-vip.cwwtf.bbc.co.uk [212.58.253.67]

Tracing route to www.virginmedia.com [212.250.162.12]
over a maximum of 30 hops:

1 7 ms * * 10.7.72.1
2 9 ms 7 ms 11 ms osr02wolv-v11.network.virginmedia.net [62.31.176.41]
3 17 ms 15 ms 15 ms win-bb-b-ge-300-0.network.virginmedia.net [195.182.178.69]
4 16 ms * * win-dc-b-v900.network.virginmedia.net [62.253.188.166]
5 150 ms 16 ms 16 ms www.virginmedia.com [212.250.162.12]

Trace complete.

tracert www.google.co.uk

Tracing route to www.l.google.com [216.239.59.147]
over a maximum of 30 hops:

1 8 ms 8 ms 10 ms 10.7.72.1
2 119 ms 9 ms 7 ms osr01wolv-v15.network.virginmedia.net [80.195.128.3]
3 22 ms 11 ms 11 ms man-bb-a-ge-130-0.network.virginmedia.net [195.182.178.65]
4 * 19 ms * pop-bb-b-as3-0.network.virginmedia.net [62.252.192.158]
5 18 ms * 18 ms tele-ic-2-as0-0.network.virginmedia.net [62.253.184.6]
6 22 ms 19 ms 19 ms 212.250.14.138
7 163 ms 18 ms 19 ms 209.85.255.175
8 * 29 ms 29 ms 209.85.251.190
9 29 ms 31 ms 31 ms 64.233.174.185
10 35 ms 35 ms 34 ms 216.239.49.114
11 32 ms 33 ms 33 ms gv-in-f147.google.com [216.239.59.147]

Trace complete.

Hope they help

Lee

---------- Post added at 22:51 ---------- Previous post was at 22:46 ----------

I also spent 1 hour + on the help line tonight though 30 mins was trying to get the guy to understand my postcode :/

You call VM in the day they say call when the problem is happening , 6pm onwards all i can get is the help desk were i feel i am speaking to the guy from Fonejacker

Wierd how again tonight it now works fine again at 10pm ..

Example of a trace now 10.30pm :

Tracing route to www.virginmedia.com [212.250.162.12]
over a maximum of 30 hops:

1 2 ms 1 ms <1 ms 192.168.1.1
2 7 ms 7 ms 7 ms 10.7.72.1
3 10 ms 9 ms 8 ms osr01wolv-v11.network.virginmedia.net [62.31.176.40]
4 13 ms 14 ms 13 ms man-bb-a-ge-130-0.network.virginmedia.net [195.182.178.65]
5 35 ms 20 ms 19 ms win-bb-b-so-200-0.network.virginmedia.net [212.43.162.202]
6 61 ms 54 ms 24 ms win-dc-b-v900.network.virginmedia.net [62.253.188.166]
7 20 ms 20 ms 21 ms www.virginmedia.com [212.250.162.12]

Trace complete.

Spot on .. come 6pm tomorrow ill be back to packet loss and timeouts till 10pm

Thanks for all your input and help guys it really is appreciated .
Lee

Gary L · 10-10-2008, 21:58

Quote:

Originally Posted by Lee_wolves

6pm onwards all i can get is the help desk were i feel i am speaking to the guy from Fonejacker

That had me in stitches

cook1984 · 10-10-2008, 23:03

Maybe your modem was cloned. That can result in random disconnects.

Lee_wolves · 10-10-2008, 23:29

Quote:

Originally Posted by cook1984

Maybe your modem was cloned. That can result in random disconnects.

mmm i monitor my router logs carefully (though im unsure if that would show anything)
The problem also isnt just my connection .. It also happens to 2 neighbours and also my brother-in-law who lives approx 100 yards away from myself , tonight we were on the phone and within seconds we both lost our connections at the same time and then funnly enough we both regained them within a minute of each other at approx 10.20pm.

Also its not random , its approx the same time each evening 6.30pm till 10pm for myself and some VM neighbours.

I really think its the mentioned Oversubcribed issue , trust me i will be asking tomorrow

Lee

chickendippers · 10-10-2008, 23:33

Post on the virginmedia.support.broadband.cable newgroup instead of phoning: http://www.virginmedia.com/customers/newsgroups/

Lee_wolves · 10-10-2008, 23:55

Quote:

Originally Posted by chickendippers

Post on the virginmedia.support.broadband.cable newgroup instead of phoning: http://www.virginmedia.com/customers/newsgroups/

Good tip, i would never have thought of that ..

Thank you

---------- Post added at 00:55 ---------- Previous post was at 00:36 ----------

Done

thank you , Ill now cross my fingers and hope for the best.

Thank you to all who tried to help me.
Lee

CrowmanUK · 11-10-2008, 08:51

Let us know how you get on eh, I've got a mate on VM in the wednesfield area and he hasnt had any problems down that way

Broadbandings · 11-10-2008, 09:01

I suspect it's a noise issue on the network, looking at your pings they don't rise as they would with oversubscription, so something between 6pm and 10pm-ish is shoving a load of noise on the network which is causing your packet loss. It's not uncommon for noise issues to manifest between those times, it's when people are most active at home.

See what the e-contact team on Usenet say.