Virgin Media Broadband package change - M to L

[dan_thompson07]

Hi everybody, new person here!

I seem to have an increasing number of devices connecting to my wireless router (2 desktops pcs, 2 playstation 3s and a laptop!). I've decided that I need to upgrade my broadband package from M to L as when all of them are on and using the internet the connection is very poor. 2meg being shared between 5 isn't very speedy!

I just have 1 simple question before I make the phone call. I have the old ntl branded ambit 200 modem, which the virgin website says is capable of handling the 10meg connection. Does this mean that virgin will simple up my connection remotely with no changes to be done, or am I going to require extra installation etc?

Thank you,

Dan

Just call them and they can do this for you automatcically

[dan_thompson07]

Thats what I was hoping to hear!

Thanks for the speedy response

Originally Posted by dan_thompson07

Thats what I was hoping to hear!

Thanks for the speedy response

If you are upgrading from M to L remember to ask them for your free wireless router.

[pat100]

The website seems to say that the wireless router is not free to existing broadband customers?

[Tarantella]

If they ask you to agree to a 'new' 12 month contract then surely you are a 'new' customer.

The free wireless router is only avaiable to new customer taking L or XL broadband but some agents will still do it

---------- Post added at 14:34 ---------- Previous post was at 14:34 ----------

Originally Posted by whydoIneedatech

If you are upgrading from M to L remember to ask them for your free wireless router.

Tut Tut Tut

Originally Posted by darthlinux

The free wireless router is only avaiable to new customer taking L or XL broadband but some agents will still do it

---------- Post added at 14:34 ---------- Previous post was at 14:34 ----------



Tut Tut Tut

We just send them to you for the router

[browney]

I done my upgrade online and it was done in seconds