Issues with 10 meg service (only getting 2.3 meg with proof) - Page 3

**Kymmy** · 07-10-2008, 12:35

Quote:

Originally Posted by darthlinux

Arent these stm results?

Read three posts above yours

07-10-2008, 12:43

hehehehe sorry didnt read the whole thread

JethroUK · 07-10-2008, 15:57

Quote:

Originally Posted by Shep1980

...Hehe I'm suprised Vm tech support never thought of that...

You seem chuffed

The 10 meg connection you're paying for has been puposely throttled back -80% to something less than a lousy 2 meg

i'm thinking of 'up'grading back to 2 meg - which has never been slower than this 10 meg connection

i'm sure there are consumer laws against lying

.

AdRev · 07-10-2008, 16:12

Im on the same deal as you Shep. I have only been on VM 10mb sevice for a few days but I have only once recieved more than 2.5mb Down.

I feel ripped off to be honest.

I have a ambit modem (from VM) connected to a Netgear wireless router I got free.

Hardwireing stright into either gives me the same speed as going wireless which is around 2.5mbps.

Whats the deal? throttling, crap service, problems on their end? I can get 10+mbps of my neighbours connection but I cant get full bandwidth from my own?

Shep1980 · 07-10-2008, 16:20

Well I am relieved that its nothing my end and that all my hardware and software is working correctly.

Is VM the only company to throttle bandwidth if a threshold download amount is reached?

I dont have many other options as Idont think I have a BT line in my house and dont want to pay to have one installed.

I will just have to stagger my downloading so that I dont hit the threshold.

Cheers

Rich

**Kymmy** · 07-10-2008, 16:22

Quote:

Originally Posted by JethroUK

The 10 meg connection you're paying for has been puposely throttled back -80% to something less than a lousy 2 meg
.

Actual figures are 75% which means a download speed of 2.5Mbps and an upload speed of 128Kbs for STM

JethroUK · 07-10-2008, 18:38

Quote:

Originally Posted by Shep1980

Well I am relieved that its nothing my end and that all my hardware and software is working correctly.

Each to his own i spose - but i'd be more relieved to know my modem was up the chuff and all i need is a new one to give me a s-i-z-z-l-i-n-g hot hot 10 meg connection tsssssssssssss!

Quote:

Originally Posted by Shep1980

Is VM the only company to throttle bandwidth if a threshold download amount is reached?

whereas other isps rely on poor infrastructure to avoid delivering what they promise - VM have to throttle an otherwise lightening fast gateway to the world to acheive the same amount of public deception

dont you think it's strange the way minds at VM behave?

obvious conclusion is now (with all that throttling) VM will be able to deliver steady 5 mb in places and 'claim' a peak of 50 meg

.

Lunkwill · 07-10-2008, 18:41

New here so apologies if I am wrong to post on the end of this thread but it so perfectly matches the pain I have been through since upgrading to 10MB last week.

I keep telling VM there is a problem or at least getting 428 kb/s at 6:30pm goes way beyond throttling and acceptable traffic shaping.
That's 4.28% of the speed paid for!!!

I know I'm being a little simplistic but I have to agree that going back to 2MB service is looking very tempting or voting with my feet and going to BT.
I also have a standard home user BT phone line with bog standard ADSL from BT. This constantly gets 2-3MB all day and night never drops during ping or trace route tests.
I don't own the line, it is provided for working via VPN as the company concerned refused to have the VPN on VM network. I think I see why now.

In comparison below is a trace route test from the VM line this evening!
Riddled with dropped packets at their own servers.

Tracing route to virginmedia.com [212.250.162.12]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192
2 7 ms 17 ms 8 ms 10
3 23 ms 9 ms 18 ms nott-t2cam1-b-v124.network.virginmedia.net [80.4.46.137]
4 * * 17 ms nott-t3core-1b-ae1-0.network.virginmedia.net [195.182.174.234]
5 24 ms 8 ms 11 ms nth-bb-b-as1-0.network.virginmedia.net [213.105.174.173]
6 59 ms 29 ms 28 ms bir-bb-a-so-110-0.network.virginmedia.net [62.253.185.86]
7 * 20 ms 26 ms win-bb-b-so-110-0.network.virginmedia.net [62.253.185.142]
8 18 ms * * win-dc-b-v900.network.virginmedia.net [62.253.188.166]
9 * 15 ms 47 ms www.virginmedia.com [212.250.162.12]
Trace complete.

If anyone can shed any more light on this or better explain why the VM connection is so rough compared to the BT one I would be very interested.

Sorry should have said in Nottingham NG2 area if that helps to explain anything!

**Kymmy** · 07-10-2008, 21:06

If you get a 2Mb service and you;ll probably still get STM'd and that'll drop down to 1Mb...

07-10-2008, 21:08

Quote:

Originally Posted by Kymmy

If you get a 2Mb service and you;ll probably still get STM'd and that'll drop down to 1Mb...

I never seem to get STM, which is a bit strange because I do download and connection has always been rock solid.

**Kymmy** · 07-10-2008, 21:10

I never get STM'd either...

If someone gets STM'd on a 20Mb account then quite simply their downloading habits won;t change and they will be STM'd on a 2Mb service.

07-10-2008, 21:18

Quote:

Originally Posted by Kymmy

I never get STM'd either...

If someone gets STM'd on a 20Mb account then quite simply their downloading habits won;t change and they will be STM'd on a 2Mb service.

It is only the Top 5% that get STMed and if you take from of over 3 million broadband subscribers then it is not many people being traffic managed, its around about 150,000 people which is not a lot if you read it quick, but it is to many if its you being traffic managed.

Shep1980 · 07-10-2008, 21:41

my issue was the amount I was downloading and the time I was doing it at. Couple of gig between 5pm and 10pm. That limits me to 75% for five hours after.

I have behaved today and limited myself. My speed now measures 10mbs.

Most web pages still take around 8 seconds to load though!!!!!

07-10-2008, 21:43

Quote:

Originally Posted by Shep1980

my issue was the amount I was downloading and the time I was doing it at. Couple of gig between 5pm and 10pm. That limits me to 75% for five hours after.

I have behaved today and limited myself. My speed now measures 10mbs.

Most web pages still take around 8 seconds to load though!!!!!

If you are getting the speed ok then it appears that the browser may have an issue which one do you use.

Shep1980 · 08-10-2008, 20:55

I use Firefox and safari. However I have now sorted the issue. It was to do with DNS look up. I couldn't change the DNS settings in my Belkin router as it kept resetting but not retaining the new settings.

I have now bypassed my router and set my mac up with the opendns info.

Its made a massive difference.

Cheers

Rich