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Old 10-10-2008, 16:08   #16
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Re: Rather slow
I'm in the TS4 area and have the exact same problem.

Been going on for the past week, I play a lot of online games and in those it's showing as lag spikes and dropped packets. It seems to be a problem with the gateway we're on possibly.



Tracing route to www.bbc.net.uk [212.58.253.67]

over a maximum of 30 hops:



1 1 ms 1 ms <1 ms DD-WRT [192.168.1.1]

2 16 ms 6 ms 6 ms 10.26.128.1

3 7 ms 8 ms 26 ms midd-t2cam1-b-ge87.network.virginmedia.net [213.106.239.253]

4 6 ms 33 ms 7 ms midd-t3core-1b-ae1-0.network.virginmedia.net [195.182.176.113]

5 16 ms 17 ms 16 ms man-bb-b-so-310-0.network.virginmedia.net [213.105.75.49]

6 15 ms 34 ms 16 ms man-bb-a-ae0-0.network.virginmedia.net [62.253.187.177]

7 25 ms 22 ms 24 ms gfd-bb-b-so-200-0.network.virginmedia.net [62.252.192.94]

8 23 ms 26 ms 26 ms redb-ic-1-as0-0.network.virginmedia.net [62.253.185.78]

9 27 ms 23 ms 37 ms 212.58.239.249

10 23 ms 24 ms 24 ms 212.58.238.133

11 19 ms 21 ms 19 ms te12-1.hsw0.cwwtf.bbc.co.uk [212.58.239.222]

12 21 ms 23 ms 20 ms www-vip.cwwtf.bbc.co.uk [212.58.253.67]



Trace complete.





I'm on the bell to Vmedia at the moment I'll let you know how it goes, I'm also on 20mb.
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Old 11-10-2008, 14:26   #17
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Re: Rather slow
Any update on this, Neo? What did they tell you?
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Old 11-10-2008, 16:50   #18
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Re: Rather slow
NeoPickaze, that tracert looks all good
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Old 11-10-2008, 22:06   #19
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Re: Rather slow
They told me everything was fine and that it's problems with the internet pages I'm visiting.

It's a very difficult problem to reproduce but I run my own file upload site and for some reason from Virgin I'm getting 20kb/s downloads yet my friends in Europe and south of England are obtaining 1.2 - 2mb/s when we're testing.

Upload seems totally unaffected.

It's not a problem with the pages I'm visiting, it's some intermittent issue with Virgin.

I'll try ring them again on Monday and see if I can get someone interested, first time I called they just said 'Dial 151' so I did like an idiot and it's just that automated problem line
Last edited by NeoPickaze; 11-10-2008 at 22:07. Reason: Adding additional feedback
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Old 11-10-2008, 22:30   #20
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Re: Rather slow
The plague is spreading, just under 2Mbps this evening, normally 19Mbps at any time of day or night. Somethings afoot.
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Old 13-10-2008, 00:26   #21
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Re: Rather slow
Hey guys, im still suffering badly still.

webpages still sloppy loading, downloads of webpages still bad ranges between 20 and 50kbs

online gaming, cod4 i now find myself lagging in fights as grenade launcher 50% of the time isn't registering impact, this is even worse with knives as they resfuse to register.

this hasn't happened till this whole ordeal started the other week.

im really getting annoyed, my torrents ant being affected really but everything else is, slow loading into gaming servers, crapp webpages, cant download from webpages. im not happy, you'd think they'd fix it by now.
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Old 13-10-2008, 03:03   #22
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Re: Rather slow
i too am suffering pretty badly

ever since i downgraded to 10mb, the speeds have been **** poor.
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Old 13-10-2008, 08:19   #23
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Re: Rather slow
Yes, I'm still suffering from this too. Think I'm going to call VM today to see about cancelling my account.
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Old 13-10-2008, 10:18   #24
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Re: Rather slow
Sorry guys, after rebooting everything my speed was back to 19Mb and has remained so ever since, so I don't have a similar problem to yours.
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Old 13-10-2008, 11:07   #25
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Re: Rather slow
What's interesting is whenever I check my modem logs it's trying to update some software after a reboot and failing. Maybe this could be the cause.

Downstream Lock : Locked
Downstream Channel Id : 41
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : 5.2 dBmV
Downstream SNR : 40.0 dB

Upstream Lock : Locked
Upstream Channel ID : 1
Upstream Frequency : 25800000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 54.5 dBmV
Upstream Mini-Slot Size : 2

Last Time Priority Description
Sat Oct 11 22:21:56 2008 Sat Oct 11 22:21:56 2008 Information (7) CableModem software upgrade failed
Sat Oct 11 22:21:56 2008 Sat Oct 11 22:21:56 2008 Error (4) SW upgrade Failed after download - Incompatible SW file
Sat Oct 11 22:21:56 2008 Sat Oct 11 22:21:56 2008 Information (7) SW dload: Invalid image signature!
Sat Oct 11 22:21:55 2008 Sat Oct 11 22:21:55 2008 Notice (6) SW Download INIT - Via Config file cmreg-ntlhm250-bund03.cm
Sat Oct 11 22:21:55 2008 Sat Oct 11 22:21:55 2008 Information (7) CableModem software download started
Sat Oct 11 22:21:55 2008 Sat Oct 11 22:21:55 2008 Information (7) Software upgrade has started.
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Old 13-10-2008, 11:13   #26
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Re: Rather slow
Your modem levels are ok, the upstream is borderline though.
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Old 13-10-2008, 18:16   #27
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Re: Rather slow
Quote:
Originally Posted by NeoPickaze View Post
What's interesting is whenever I check my modem logs it's trying to update some software after a reboot and failing. Maybe this could be the cause.

Downstream Lock : Locked
Downstream Channel Id : 41
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : 5.2 dBmV
Downstream SNR : 40.0 dB

Upstream Lock : Locked
Upstream Channel ID : 1
Upstream Frequency : 25800000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 54.5 dBmV
Upstream Mini-Slot Size : 2

Last Time Priority Description
Sat Oct 11 22:21:56 2008 Sat Oct 11 22:21:56 2008 Information (7) CableModem software upgrade failed
Sat Oct 11 22:21:56 2008 Sat Oct 11 22:21:56 2008 Error (4) SW upgrade Failed after download - Incompatible SW file
Sat Oct 11 22:21:56 2008 Sat Oct 11 22:21:56 2008 Information (7) SW dload: Invalid image signature!
Sat Oct 11 22:21:55 2008 Sat Oct 11 22:21:55 2008 Notice (6) SW Download INIT - Via Config file cmreg-ntlhm250-bund03.cm
Sat Oct 11 22:21:55 2008 Sat Oct 11 22:21:55 2008 Information (7) CableModem software download started
Sat Oct 11 22:21:55 2008 Sat Oct 11 22:21:55 2008 Information (7) Software upgrade has started.
I get the same problem.
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Old 16-10-2008, 20:28   #28
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Re: Rather slow
Isn't that downstream freq wrong? I'm not a VM tech and can only hint at this because I'm not sure what is considered acceptable. I've always thought 310000000 or 390000000 was the only two accepted freqs. Anyone care to enlighten me?
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Old 16-10-2008, 21:13   #29
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Re: Rather slow
Quote:
Originally Posted by Stabhappy View Post
Isn't that downstream freq wrong? I'm not a VM tech and can only hint at this because I'm not sure what is considered acceptable. I've always thought 310000000 or 390000000 was the only two accepted freqs. Anyone care to enlighten me?
Correct if on a EX-Telewest connection, but not in this case as they are EX-NTL and use different frequencies.
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Old 19-10-2008, 21:42   #30
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Re: Rather slow
So this problem went away completely for me a few days ago without my doing anything, and now it's suddenly returned full force.

Any of the others posting here still suffering, or is it just me now? I've checked with a bunch of other folks in my area, all Virgin, and they're having similar problems to me.
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