2 lines not possible !! - Page 5

19-09-2008, 07:13

Quote:

Originally Posted by Zhadnost

What no-one seems to have mentioned, is that the ntl:telewest business service has more upstream bandwidth (on the 20Mbit product you get 1Mbit rather than 0.75Mbit), and a much better SLA.

You also get a different (entirely UK based) support and options team. (IIRC).

I'm sure someone will correct me if I'm wrong, but I think you also don't get STMed and the traffic gets a higher priority,

You may be able to get away with changing to the business service rather than having both services.

(Business service costs more at Â£30, Â£40 and Â£50 for 4MBit, 10Mbit and 20Mbit respecively, so quite a lot more).

I would ask Kymmy about the SLA as she had some issues with them over it, you get a 6 hour SLA for the Phones so a little bit of Smoke and Mirrors, but not for Broadband.

See here for details http://www.cableforum.co.uk/board/12...-internet.html

eth01 · 19-09-2008, 10:15

Quote:

Originally Posted by TraxData2

It's because of the new billing system, quite simply it is that advanced it cannot handle or work out 2 different billing setups

no. just policy.

Fatec · 19-09-2008, 10:51

Quote:

Originally Posted by eth01

no. just policy.

Because the new billing system cannot handle it

cook1984 · 19-09-2008, 20:23

I have two residential BB services at the same address, and it seems that VM are incapable of understanding this. Whenever I call them, every single time they without fail get the wrong connection. Due to this I currently have two lines at 20 meg instead of one at 20 and one at 2 (which is what I'm paying for).

I would point this out to them, but every time I tried to in the past I ended up with two 2 meg connections and I'm fed of up phoning them.

caroline · 20-09-2008, 10:51

you can have two lines in one house , i had it

as long as its in different account names.

20-09-2008, 11:20

Quote:

Originally Posted by caroline

you can have two lines in one house , i had it

as long as its in different account names.

That is no longer the case since the NTL billing migration in April/May this year, read the posts further up this thread for clarification.

junouk · 20-09-2008, 13:09

i have 2 lines in my house got 2 modems on load ballance and v+ and samsung up stairs

BenMcr · 20-09-2008, 13:57

Quote:

Originally Posted by junouk

i have 2 lines in my house got 2 modems on load ballance and v+ and samsung up stairs

And did you get those before May or after May 2008?

cook1984 · 20-09-2008, 18:12

If VM tell you that you can't have two modems at the same address, just sign up for an account in a different name and add "A" to your house number (e.g. No. 72A). Works for a lot of student houses.

BenMcr · 20-09-2008, 19:16

Did you bother to read the thread at all? That will not work anymore!!!!!

piggy · 21-09-2008, 18:24

Quote:

Originally Posted by BenMcr

Did you bother to read the thread at all? That will not work anymore!!!!!

i dont mind going round in circles.... it does its happening right now ive seen it, the salesmen wanting commission will always win

21-09-2008, 20:43

Quote:

Originally Posted by piggy

i dont mind going round in circles.... it does its happening right now ive seen it, the salesmen wanting commission will always win

his way out of a job by mis selling a product that they know no longer exists.

cook1984 · 21-09-2008, 21:47

Just tell them "Flat 2" at your address, that will work. I know some students who did it recently.

BenMcr · 21-09-2008, 22:31

Might work, if a Flat 2 has previously been set up before the billing migration.

Won't work if it hasn't

22-09-2008, 00:18

I haven't read all of this thread ao am probably talking rubbish - but are you getting the full speed from your existing connection?
Otherwise infanticide could be the answer....