I have to pay for a wireless router that is free to new customers?
07-09-2008, 21:42
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#1
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cf.member
Join Date: Sep 2008
Posts: 99
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I have to pay for a wireless router that is free to new customers?
Just been checking out the VM web site and it looks like I have to pay for a wireless router if I want one (on XL), but if I'm a new customer it's free?
Is that right? Seems like a bit of an insult!
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07-09-2008, 21:46
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#2
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Technical Support
Join Date: Mar 2008
Location: Knowsley
Services: VIRGIN MEDIA , 20 Mb BB, V+ Box, XL Phone and 2 Virgin Mobiles
Posts: 2,819
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Re: I have to pay for a wireless router that is free to new customers?
Quote:
Originally Posted by cook1984
Just been checking out the VM web site and it looks like I have to pay for a wireless router if I want one (on XL), but if I'm a new customer it's free?
Is that right? Seems like a bit of an insult!
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Yes it is correct that existing customers have to pay £40, but you do get full Tech Support for your router, because if you buy a 3rd party router and call in with a fault relating to your 3rd party router all they will do is give you a support number to call for it. 
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The problem with troubleshooting is that trouble shoots back! 
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07-09-2008, 21:47
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#3
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Cable Forum Team
Join Date: Jun 2003
Location: between Portsmouth and Southampton.
Age: 56
Services: VM DTV,VM 2MB,VM Phone
Posts: 20,254
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Re: I have to pay for a wireless router that is free to new customers?
Quote:
Originally Posted by whydoIneedatech
Yes it is correct that existing customers have to pay £40, but you do get full Tech Support for your router, because if you buy a 3rd party router and call in with a fault relating to your 3rd party router all they will do is give you a support number to call for it. |
How is that equitable?
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07-09-2008, 21:47
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#4
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cf.addict
Join Date: May 2005
Location: Southsea
Services: cable modem 250
£30 tv/phone/internet
Posts: 104
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Re: I have to pay for a wireless router that is free to new customers?
Quote:
Originally Posted by cook1984
Just been checking out the VM web site and it looks like I have to pay for a wireless router if I want one (on XL), but if I'm a new customer it's free?
Is that right? Seems like a bit of an insult!
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The only way to get VM attention is to go for disconection and see the reaction i got my monthly bill down from £40 to £27.
Try it you have nothing to lose 
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07-09-2008, 21:50
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#5
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Technical Support
Join Date: Mar 2008
Location: Knowsley
Services: VIRGIN MEDIA , 20 Mb BB, V+ Box, XL Phone and 2 Virgin Mobiles
Posts: 2,819
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Re: I have to pay for a wireless router that is free to new customers?
Quote:
Originally Posted by Maggy J
How is that equitable?
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Its not but to get a reaction phone up and complain on 150 and wait for the thinking of leaving us option.
I was just pointing out the pros as the cons are actually having to pay for it. 
__________________
The problem with troubleshooting is that trouble shoots back!
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07-09-2008, 21:58
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#6
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Cable Forum Team
Join Date: Jun 2003
Location: between Portsmouth and Southampton.
Age: 56
Services: VM DTV,VM 2MB,VM Phone
Posts: 20,254
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Re: I have to pay for a wireless router that is free to new customers?
Well I appreciate that VM do provide free upgrades to to their BB from time to time(though speaking as a loyal customer on 2MB I'm wondering IF we will ever get any equity in future) I sometimes think they should put the loyalty of their long term customers more to the forefront.
Some sort of loyalty bonus accrued after so many years custom perhaps... 
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07-09-2008, 22:12
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#7
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Technical Support
Join Date: Mar 2008
Location: Knowsley
Services: VIRGIN MEDIA , 20 Mb BB, V+ Box, XL Phone and 2 Virgin Mobiles
Posts: 2,819
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Re: I have to pay for a wireless router that is free to new customers?
Quote:
Originally Posted by Maggy J
Well I appreciate that VM do provide free upgrades to to their BB from time to time(though speaking as a loyal customer on 2MB I'm wondering IF we will ever get any equity in future) I sometimes think they should put the loyalty of their long term customers more to the forefront.
Some sort of loyalty bonus accrued after so many years custom perhaps... |
The only bonus I ever remember getting was a free upgrade from 512kb to 2meg.
__________________
The problem with troubleshooting is that trouble shoots back!
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07-09-2008, 22:24
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#8
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cf.mega poster
Join Date: May 2006
Posts: 2,716
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Re: I have to pay for a wireless router that is free to new customers?
I dont get the whole loyalty thing why should you get free stuff just because you have paid the company for a few years for the service they have provided you with, any ways the router retails around £50 - £60 so your saving money already.
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07-09-2008, 22:29
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#9
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Technical Support
Join Date: Mar 2008
Location: Knowsley
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Re: I have to pay for a wireless router that is free to new customers?
Quote:
Originally Posted by darthlinux
I dont get the whole loyalty thing why should you get free stuff just because you have paid the company for a few years for the service they have provided you with, any ways the router retails around £50 - £60 so your saving money already.
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PC World £24.99 if you order online for instore pickup.
http://www.pcworld.co.uk/martprd/sto...&category_oid=
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The problem with troubleshooting is that trouble shoots back!
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07-09-2008, 22:30
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#10
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cf.mega poster
Join Date: May 2006
Posts: 2,716
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Re: I have to pay for a wireless router that is free to new customers?
smart ass lol
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07-09-2008, 22:32
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#11
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Technical Support
Join Date: Mar 2008
Location: Knowsley
Services: VIRGIN MEDIA , 20 Mb BB, V+ Box, XL Phone and 2 Virgin Mobiles
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Re: I have to pay for a wireless router that is free to new customers?
Quote:
Originally Posted by darthlinux
smart ass lol
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Or Amazon £29.98 inc delivery
__________________
The problem with troubleshooting is that trouble shoots back!
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07-09-2008, 23:09
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#12
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[CENSORED]
Join Date: Apr 2005
Location: Wolverhampton
Age: 30
Services: Virginmedia - XL:BB XL:TV M:Phone
Posts: 1,497
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Re: I have to pay for a wireless router that is free to new customers?
Quote:
Originally Posted by darthlinux
I dont get the whole loyalty thing why should you get free stuff just because you have paid the company for a few years for the service they have provided you with, any ways the router retails around £50 - £60 so your saving money already.
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I thought the router remained the property of virginmedia, so how are you saving money?
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07-09-2008, 23:30
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#13
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cf.member
Join Date: Sep 2008
Posts: 99
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Re: I have to pay for a wireless router that is free to new customers?
I will phone them up and demand one. The cheek of it! Making loyal customers pay. I was thinking of getting Be installed to see what sort of speed I get anyway, I'm that fed up with VM. The traffic shaping is really starting to annoy me.
Can the VM router be set up as just an access point? I already have a wired router that I'm happy with and which is undoubtedly 100x better than the VM one. I just want wifi too...
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08-09-2008, 00:03
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#14
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cf.mega poster
Join Date: Nov 2006
Location: Manchester
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bethere Broadband
Posts: 2,047
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Re: I have to pay for a wireless router that is free to new customers?
I understand the frustration of existing customers about the router being chargeable. Hopefully they will bring back the existing customer offer soon.
The VM router cannot be altered to anything more or less then it is. So no reflashing of the firmware, no changing it to an access point only etc.
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I am always right.....except when I'm not 
Last edited by BenMcr; 08-09-2008 at 00:08.
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08-09-2008, 06:45
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#15
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BT Spy
Join Date: May 2005
Location: West Midlands
Services: TV/Broadband/Phone
Posts: 263
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Re: I have to pay for a wireless router that is free to new customers?
They sent me one, I didnt have to pay. They said they had a lot to give away free.
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