I have to pay for a wireless router that is free to new customers?
13-09-2008, 22:04
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#46
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cf.addict
Join Date: Sep 2008
Posts: 153
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Re: I have to pay for a wireless router that is free to new customers?
My friends got Virgin TV and then cancelled it three days after it was put in because they lost Sky 1. Then VM offered it to them for free for three months, so they stayed. Then VM started doing a new customer deal so they cancelled and the other half signed up as a new customer. The installer was interested to hear all about it when it came round with a new box, only to find one with a few days still left to run...
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14-09-2008, 11:11
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#47
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cf.member
Join Date: May 2006
Posts: 28
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Re: I have to pay for a wireless router that is free to new customers?
Technical support from a router from a VM call centre? Thanks but I'd rather use Google / forums.
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14-09-2008, 13:33
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#48
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Join Date: Mar 2004
Location: A secret Moonbase (shh don't tell anybody)
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Services: VIP Package. VM Phone, 1 V+,1 PACE & 1 Samsug STB, NTL:250 20Mb connection
Posts: 5,134
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Re: I have to pay for a wireless router that is free to new customers?
Good companies should look after long serving customers, I have been with the AA for 20 years, I get Relay free with my Home Start & Roadside pack.
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14-09-2008, 14:29
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#49
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cf.mega poster
Join Date: Jan 2004
Posts: 3,460
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Re: I have to pay for a wireless router that is free to new customers?
Lets face it the router costs virgin what £20 probably less.
If giving a few of them out here and there keeps the customers happy then do it.
What companies need to look at is the short term loss vs the long term gain.
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It's Not a Bug It's a 'Feature'
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14-09-2008, 14:42
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#50
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cf.Gobsheite
Join Date: Nov 2004
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Re: I have to pay for a wireless router that is free to new customers?
Quote:
Originally Posted by dragon
..What companies need to look at is the short term loss vs the long term gain.
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What companies need, and what Vm do are two different things
How many companies do you know insist you stop becoming a customer at all for 4 months - before they consider you valued cutomer ( NEW customers only!)
this is all part of VM's short term gain vs long term loss philosophy 
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14-09-2008, 15:53
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#51
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cf.addict
Join Date: Sep 2008
Posts: 153
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Re: I have to pay for a wireless router that is free to new customers?
I think when I go on holiday next time I'll cancel my service the day before I go away, and that morning call up to have it re-installed about a month later when I get back. I save a months charges for something I won't use and get the benefits of being a "new" customer.
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14-09-2008, 15:58
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#52
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cf.mega poster
Join Date: Nov 2006
Location: Manchester
Services: Sky HD
bethere Broadband
Posts: 2,424
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Re: I have to pay for a wireless router that is free to new customers?
Wouldn't work as all disconnections are subject to 30 days
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14-09-2008, 19:55
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#53
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Guest
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Re: I have to pay for a wireless router that is free to new customers?
plus you start a new contract if you came back as a new sub
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14-09-2008, 20:00
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#54
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I failed the Turing test
Join Date: Jun 2006
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Re: I have to pay for a wireless router that is free to new customers?
Quote:
Originally Posted by cook1984
I will phone them up and demand one. The cheek of it! Making loyal customers pay. I was thinking of getting Be installed to see what sort of speed I get anyway, I'm that fed up with VM. The traffic shaping is really starting to annoy me.
Can the VM router be set up as just an access point? I already have a wired router that I'm happy with and which is undoubtedly 100x better than the VM one. I just want wifi too...
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Or you could just ring up and ask, rather than demand.
Could be worth trying the nice approach rather than the nasty... 
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Madness does not always scream and howl. Sometimes, it is the disembodied quiet voice saying, "Hey, is there room in your head for one more?"
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15-09-2008, 03:33
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#55
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cf.mega poster
Join Date: Sep 2005
Location: Peterborough
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Re: I have to pay for a wireless router that is free to new customers?
I'll try that when I'm about to pay for the week's shopping at Tesco - get it all on the check out belt then say I don't want it....
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15-09-2008, 17:20
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#56
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cf.addict
Join Date: Apr 2008
Posts: 148
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Re: I have to pay for a wireless router that is free to new customers?
Wait till its really busy then do what they do in real business and demand a 16% reduction or you'll take your money elsewhere. It worked for Ford at the company I worked at last.
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19-09-2008, 20:19
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#57
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cf.addict
Join Date: Sep 2008
Posts: 153
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Re: I have to pay for a wireless router that is free to new customers?
Quote:
Originally Posted by BenMcr
Wouldn't work as all disconnections are subject to 30 days
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That's okay, I go on holiday for 30 days
The 12 month contract thing is a bit of an issue, but I have never actually signed a VM contract (or NTL, or C&W, or Nynex...) so it doesn't really worry me. Can always just cancel the direct debit.
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19-09-2008, 20:23
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#58
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Guest
Services: VIRGIN MEDIA , 20 Mb BB, V+ Box, XL Phone and 2 Virgin Mobiles
Posts: n/a
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Re: I have to pay for a wireless router that is free to new customers?
Quote:
Originally Posted by cook1984
That's okay, I go on holiday for 30 days
The 12 month contract thing is a bit of an issue, but I have never actually signed a VM contract (or NTL, or C&W, or Nynex...) so it doesn't really worry me. Can always just cancel the direct debit. |
Might not have signed a contract but you have paid for and used said services as provided for a period exceeding 12 months or more, sounds like a contract.
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19-09-2008, 22:35
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#59
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Guest
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Re: I have to pay for a wireless router that is free to new customers?
Quote:
Originally Posted by cook1984
That's okay, I go on holiday for 30 days
The 12 month contract thing is a bit of an issue, but I have never actually signed a VM contract (or NTL, or C&W, or Nynex...) so it doesn't really worry me. Can always just cancel the direct debit. |
Cancelling the direct debit is the stupid thing I have ever heard make sure you have some money to pay the debt collection
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19-09-2008, 22:59
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#60
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cf.Gobsheite
Join Date: Nov 2004
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Re: I have to pay for a wireless router that is free to new customers?
Quote:
Originally Posted by whydoIneedatech
Might not have signed a contract but ...... sounds like a contract. |
Technically (and hence legally) impossible to enter into a verbal contract without 'knowing' you have
judge will look for evidence of 'agree'ment - & you can't 'agree' if you dont even 'know'
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