Modem going down!

[mark233a]

I wonder if anyone can give me some advise. my 20meg modem has been going down the constantly for the last 2 days.

I've had to contact tech support 4 times beofre they said they will send someone out on Monday, The strange thing is if I remove my Virgin TV box then my modem works but if I reconnect it just stops working? Is that a power issue?

I live in nottingham ng7 area. Any advice on these settings:

Downstream Lock : Locked
Downstream Channel Id : 6
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : -8.9 dBmV
Downstream SNR : 36.0 dB


Thanks

[Axegrinder]

Your Downstream power is too low, also need your upstream levels aswell

[mark233a]

here it is:

Downstream Lock : Locked
Downstream Channel Id : 6
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : -6.7 dBmV
Downstream SNR : 36.8 dB

Upstream Lock : Locked
Upstream Channel ID : 1
Upstream Frequency : 25800000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 49.5 dBmV
Upstream Mini-Slot Size : 2

---------- Post added at 00:43 ---------- Previous post was at 00:39 ----------

oh yes I've got a Ambit 256 modem

[Axegrinder]

Your upstream is fine, just you downstream power is too low, if you are ex ntl anyway.

Originally Posted by Axegrinder

Your upstream is fine, just you downstream power is too low, if you are ex ntl anyway.

Yes downstream should be in the + side not the - side, call Tech Support and get it checked out.

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