Installation man said he will fit a new cable. He's gone!!
06-09-2008, 11:14
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#1
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cf.member
Join Date: Sep 2008
Posts: 9
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Installation man said he will fit a new cable. He's gone!!
The man came today to install the VM services and said the box was damaged. (The box for broadband and tv). He said he will come back to fix a new cable, because that was damaged as well. It has been 4 hours, is this normal or should I call VM cus Service?
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06-09-2008, 11:22
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#2
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cf.addict
Join Date: Dec 2003
Location: Stoke on Trent
Services: NTL Telephone
20mb Broadband
TV - Family
V+
Posts: 173
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Re: Installation man said he will fit a new cable. He's gone!!
No harm, id give them a call. Whats damaged the cable from the street to your house?, or the cable from the outside box on the wall into your house?. If its the cable from the street to your house he wont be coming back today. Thats another set of blokes to lay that.
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06-09-2008, 11:29
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#3
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cf.member
Join Date: Sep 2008
Posts: 9
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Re: Installation man said he will fit a new cable. He's gone!!
I don't even know the man just said the cable's broken.
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06-09-2008, 12:26
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#4
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cf.mega poster
Join Date: Nov 2006
Location: Manchester
Services: Sky HD
bethere Broadband
Posts: 2,424
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Re: Installation man said he will fit a new cable. He's gone!!
Give Virgin a call, they will be able to speak to the Area Manager and the tech to find out what is going on
__________________
I am always right.....except when I'm not 
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06-09-2008, 13:17
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#5
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Join Date: Aug 2006
Posts: 829
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Re: Installation man said he will fit a new cable. He's gone!!
what're the first 3 letters of your postcode?
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06-09-2008, 14:53
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#6
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cf.member
Join Date: Sep 2008
Posts: 9
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Re: Installation man said he will fit a new cable. He's gone!!
sorry for the late reply. It's SW9
Last edited by Jsouassou; 06-09-2008 at 15:05.
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06-09-2008, 14:59
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#7
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A cats life for me.
Join Date: Feb 2007
Location: Manchester.
Services: XL V+, L Phone & BB
Posts: 3,840
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Re: Installation man said he will fit a new cable. He's gone!!
Jsouassou. You may wish to edit your post and take out the last part of your post code. eth01 only needs the SW9 bit.
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06-09-2008, 15:06
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#8
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cf.member
Join Date: Sep 2008
Posts: 9
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Re: Installation man said he will fit a new cable. He's gone!!
Thank you very much joglynne
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06-09-2008, 15:21
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#9
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Join Date: Aug 2006
Posts: 829
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Re: Installation man said he will fit a new cable. He's gone!!
i'll chase this up. promise.
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if you have a problem with something i say on this forum -- you know what to do.
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06-09-2008, 15:59
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#10
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cf.member
Join Date: Sep 2008
Posts: 9
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Re: Installation man said he will fit a new cable. He's gone!!
Thank you eth01. I don't have a home phone and my contract doesn't allow me to call VM numbers. So very much appreciated.
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06-09-2008, 17:33
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#11
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VM Tech
Join Date: Nov 2003
Location: North East lincolnshire
Age: 33
Services: 2x Virgin PVR , Pace and Samsung 20 meg cable modem ntl home250 and 255
Posts: 2,325
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Re: Installation man said he will fit a new cable. He's gone!!
The tech should of changed it when he was there or if he did not have time book it in for another day this should of been done with you so can tell them what day is good for you 
__________________
Card not paired no channels you need a tech 
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06-09-2008, 18:04
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#12
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cf.member
Join Date: Sep 2008
Posts: 9
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Re: Installation man said he will fit a new cable. He's gone!!
ok Thanks NedKelly, he did not fir it whilst he was there and he did not arrange another date to do it.
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06-09-2008, 18:18
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#13
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VM Tech
Join Date: Nov 2003
Location: North East lincolnshire
Age: 33
Services: 2x Virgin PVR , Pace and Samsung 20 meg cable modem ntl home250 and 255
Posts: 2,325
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Re: Installation man said he will fit a new cable. He's gone!!
You said it was a install guy that came to your house he should of done it there and then as this is what they are paid for .I would chase this up if i was you
__________________
Card not paired no channels you need a tech
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06-09-2008, 18:42
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#14
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cf.member
Join Date: Sep 2008
Posts: 9
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Re: Installation man said he will fit a new cable. He's gone!!
well I cant because I am not the one paying for the services. My girlfriend is. She said if dey didnt fix it, she will just cancel it. And I was excited 4 that internet since January. If there was a non BT ISP apart from T-mob I wouldn't be going through all this.
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06-09-2008, 19:19
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#15
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cf.addict
Join Date: Mar 2005
Location: Derby
Age: 27
Services: XL broadband
Posts: 309
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Re: Installation man said he will fit a new cable. He's gone!!
It may still be worth a call even if you are not the direct acount holder. I have in the past sorted out relatives issues at their properties by phoning up and stating I am calling on behalf of the account holder; they will ask some security questions such as what services are on the account, what payment method is used for the account - if you know these the call staff will be happy to sort things out for you - or so I have found in the past. Something such as getting the install sorted out should be covered with no problems, it isnt as if you are making an account change. Give it a whirl, the worst that can happen is that they will say "sorry, we cannot help you, sir; as you are not the account holder". Just make sure you tell them you are acting as proxy to begin with.
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