Virgin media resetting modem when using utorrent

[lanmonkey]

hi all, first time here blardy blardy blah.....

am I the only one to notice that virgin media are resetting the modems of torrent downloaders?

what do I mean? well, I mean when I am downloading torrents every 30 seconds your modem will do a full reboot, lights go out, then come back on again, internet connection dies and springs back to life and youve lost all the connections to peers you were downloading from.

this takes the ****, its so bad that even if I'm not downloading anything in utorrent it still does it. all I have to do is have the program open and the modem starts its reboot cycles.

BUT as soon as I close utorrent it stops.

YES I am using a non-standard port , YES I am using encryption..

and they call this ***** service the "mother of all broadband"...

[AbyssUnderground]

Sounds like you have a modem fault since you're the only one to report this. I suggest you check your signal levels.

http://192.168.100.1 username: root password: root

Signal level should be:

Downstream: +/-8dBmV but as close to 0 as possible
Upstream: no higher than 55dBmV
SNR: above 28dB or higher (higher the better)

If your signal levels are out of those ranges you have a problem. Otherwise it could just be the modem to fault (I had mine replaced today because of a fault with disconnections).

[homealone]

Just a suggestion, but in my opinion people wanting help should just post what the problem is & wait for feedback before including the **** type remarks, it makes it very difficult to decide if it is someone with a genuine problem, rather than just another poster with an agenda.

[Druchii]

Which model of modem do you have? Some older ones do not like having so many connections opened so fast and do reboot when this happens.

For example: NTL Home 120, Home 100. Both do this.

[psyfur]

Originally Posted by homealone

Just a suggestion, but in my opinion people wanting help should just post what the problem is & wait for feedback before including the **** type remarks, it makes it very difficult to decide if it is someone with a genuine problem, rather than just another poster with an agenda.

Did you catch that latest x-files film mate?

*Paranoid*

[lanmonkey]

Originally Posted by AbyssUnderground

Sounds like you have a modem fault since you're the only one to report this. I suggest you check your signal levels.

http://192.168.100.1 username: root password: root

Signal level should be:

Downstream: +/-8dBmV but as close to 0 as possible
Upstream: no higher than 55dBmV
SNR: above 28dB or higher (higher the better)

If your signal levels are out of those ranges you have a problem. Otherwise it could just be the modem to fault (I had mine replaced today because of a fault with disconnections).

I got this:
Downstream Receive Power Level : 8.27 dBmv
Downstream SNR : 36.87 dB
Upstream Transmit Power Level : 51.00 dBmv

Which model of modem do you have? Some older ones do not like having so many connections opened so fast and do reboot when this happens.

For example: NTL Home 120, Home 100. Both do this.

It could be that I have one of the older gold modems BUT this only seems to happen in the evening when virgin are living out thier traffic shaping wet dreams.

Durin the day the modem is fine.

Originally Posted by lanmonkey

It could be that I have one of the older gold modems BUT this only seems to happen in the evening when virgin are living out thier traffic shaping wet dreams.

Durin the day the modem is fine.

The more you post like that, The more staff you will upset and then where will you be ?

[Stuart C]

Originally Posted by lanmonkey

I got this:
Downstream Receive Power Level : 8.27 dBmv
Downstream SNR : 36.87 dB
Upstream Transmit Power Level : 51.00 dBmv



It could be that I have one of the older gold modems BUT this only seems to happen in the evening when virgin are living out thier traffic shaping wet dreams.

Durin the day the modem is fine.

If Virgin are trying to block torrents, they don't need to go to the effort of rebooting the modem. They could (although I have seen no evidence they do this) simply lower the priority of Bit Torrent traffic on the network. Or they could use the same TCP Reset method that Comcast were using for a while ( http://torrentfreak.com/comcast-thro...ng-impossible/ ). This method simply waited a while, then sent a command that caused the client OS to drop the connection to the bit torrent system. The whole thing resulted in Bittorrent (and other P2P apps) being effectively unusable on Comcast, while no non-P2P app was affected.

I suspect there is an actual fault with your cable connection, the modem (especially if it is rather elderly) or the UBR. I'd report it to VM.

[lanmonkey]

Originally Posted by Sirius

The more you post like that, The more staff you will upset and then where will you be ?

WTF u talking about? you saing this forum is run by virgin?

---------- Post added at 15:39 ---------- Previous post was at 15:37 ----------

Originally Posted by Stuart C

If Virgin are trying to block torrents, they don't need to go to the effort of rebooting the modem. They could (although I have seen no evidence they do this) simply lower the priority of Bit Torrent traffic on the network. Or they could use the same TCP Reset method that Comcast were using for a while ( http://torrentfreak.com/comcast-thro...ng-impossible/ ). This method simply waited a while, then sent a command that caused the client OS to drop the connection to the bit torrent system. The whole thing resulted in Bittorrent (and other P2P apps) being effectively unusable on Comcast, while no non-P2P app was affected.

I suspect their is an actual fault with your cable connection, the modem (especially if it is rather elderly) or the UBR. I'd report it to VM.

Well, theres no fault in the day, as soon as its traffic managment time it reboots every 30 seconds.

[Rob]

Originally Posted by lanmonkey

WTF u talking about? you saing this forum is run by virgin?

Watch the language please

The forum is independent of Virgin Media, but many staff members do post here and might well have been prepared to offer assistance.

It's worth checking with VM that your modem hasn't developed a fault, especially if it's of some age. If you are connected via a router, disconnect that before you call tech support.

As an experiment, I'd try limiting the number of connections allowed by utorrent.

[Stuart C]

Originally Posted by lanmonkey

Well, theres no fault in the day, as soon as its traffic managment time it reboots every 30 seconds.

Traffic management (if it follows the given timings) only kicks in at peak periods. This is also when the network is likely to be under the greatest strain, and if some of the hardware in your local street cabinet (say) is not giving enough power as a result of being busy, it may cause your modem to reboot.

You can moan all you want, but you are unlikely to get this fixed unless you report it to Virgin, and they send an engineer out..

[bonzoe]

I had a similar problem, VM tech looked at the modem logs or whatever and ordered a new modem for me, just took a phone call to faults.

Oh BTW diagnosed over the phone

[sstainer]

just do yourself a favour call faults report your modem reboots under pressure or multiply downloading , & have it replaced

Originally Posted by lanmonkey

WTF u talking about? you saing this forum is run by virgin?

---------- Post added at 15:39 ---------- Previous post was at 15:37 ----------



Well, theres no fault in the day, as soon as its traffic managment time it reboots every 30 seconds.

That modem obviously has a fault and you need to call Tech Support to report it and get the fault diagnosed and possibly a new modem sent out to replace your elderly Ambit modem.

-----------------------------------------------

Tech Support is open 24/7 on the numbers below.

For help with your TV or Phone and for Broadband Technical Support:

Call Product Support/Faults on 151 option 3 from your Virgin Media Phone. It's absolutely free.

Or call 0845 454 1111 from any other phone line.

---------------------------------------------

The sooner you call, the quicker you may get a new modem which should help solve your problem.

[prince4world]

Sounds like modem fault.