Cloned Modems and STM

mark233a · 09-07-2008, 13:49

I would like to know why Virgin is ignoring all the cloned modems out there. I know from an engineer they suspect the 30% of there network is used by cloned modems.

You would think it would be easy to detect multiple Macs address in an area and invest in software to stop it...

I know that my Mac has been cloned as when I come home from work, switch my modem on I get 5mb not 20mb. I have phoned virgin support and they keep on saying I have been STM but are not acknowledging that my Modem has been cloned and not willing to replace it.

I suspect many people out there will be experiencing the same issues as I have.

Mike

09-07-2008, 14:17

They stopped them before and are working on it now, trust me

Though, the fact they dont get stm'd you can see why so many people get cloned modems.

Ernie_C · 09-07-2008, 14:58

Quote:

Originally Posted by mark233a

I know that my Mac has been cloned as when I come home from work, switch my modem on I get 5mb not 20mb.

Can you please explain for us non-network engineers how you know that your MAC has been cloned?

piggy · 09-07-2008, 15:05

Quote:

Originally Posted by mark233a

I would like to know why Virgin is ignoring all the cloned modems out there. I know from an engineer they suspect the 30% of there network is used by cloned modems.

You would think it would be easy to detect multiple Macs address in an area and invest in software to stop it...

I know that my Mac has been cloned as when I come home from work, switch my modem on I get 5mb not 20mb. I have phoned virgin support and they keep on saying I have been STM but are not acknowledging that my Modem has been cloned and not willing to replace it.

I suspect many people out there will be experiencing the same issues as I have.

Mike

30% eh.... i suppose its a good headline figure but please do the math virgin has over two million modems out there so the clone modem problem whilst still wrong is more like .3% not 30!!

09-07-2008, 15:07

Quote:

Originally Posted by piggy

30% eh.... i suppose its a good headline figure but please do the math virgin has over two million modems out there so the clone modem problem whilst still wrong is more like .3% not 30!!

LOL you have no idea just how wrong you are.

Over 35% of the VM network is made up of cloners, most of which are customers paying for the lowest tier package and then using a cloned modem to get the 20Mbit config.

Why do you think there was such a huge hit to stop the modems not so long aog? they wouldnt of bothered if it was .3%

**Kymmy** · 09-07-2008, 15:11

You don't, the simple fact that someone is STM'd right away might just be a problem with the STM config files as much as it is to do with cloned modems.

May I suggest that you log your speeds over a week (upload and download) and approach tech support with a bit of more definate proof that your speed isn't what it should be (up and down) as it would go a long way to persuading a Tech support guy that you've got an issue that needs investigation. If you think about it how many calls must they get a day and from them they have to try to wedlle out the true faults..

Kymmy

piggy · 09-07-2008, 15:14

Quote:

Originally Posted by TraxData

LOL you have no idea just how wrong you are.

Over 35% of the VM network is made up of cloners, most of which are customers paying for the lowest tier package and then using a cloned modem to get the 20Mbit config.

Why do you think there was such a huge hit to stop the modems not so long aog? they wouldnt of bothered if it was .3%

35% of 2 million = 700,000 cloned modems... ok you win

BarFly · 09-07-2008, 15:15

simple solution, advise of a fault with your modem, (upto you how you go about this, various ways ) have them send you a new modem, no more issues with your modem being cloned, if in fact that is the issue...

09-07-2008, 15:16

Quote:

Originally Posted by piggy

35% of 2 million = 700,000 cloned modems... ok you win

Just remember, it's pretty common place that for every customer that has the lowest package, there is another 10 customers who have the lowest package but used cloned modems + certain tv boxes in the household

Take grimsby for example....that used to be an area where practically every household had 2-4 modems + 2-4 tv boxes...

utt · 09-07-2008, 15:20

Quote:

Originally Posted by TraxData

LOL you have no idea just how wrong you are.

Over 35% of the VM network is made up of cloners, most of which are customers paying for the lowest tier package and then using a cloned modem to get the 20Mbit config.

Why do you think there was such a huge hit to stop the modems not so long aog? they wouldnt of bothered if it was .3%

Trax

Can you back this up with clear undisputed factual data. I don't believe you can or have any intention of doing so

piggy · 09-07-2008, 15:24

Quote:

Originally Posted by TraxData

Just remember, it's pretty common place that for every customer that has the lowest package, there is another 10 customers who have the lowest package but used cloned modems + certain tv boxes in the household

Take grimsby for example....that used to be an area where practically every household had 2-4 modems + 2-4 tv boxes...

also remember even though the stores people might be bad at counting and a few scallys might have stolen a few 700,000 have not gone missing.

---------- Post added at 15:24 ---------- Previous post was at 15:22 ----------

Quote:

Originally Posted by utt

Trax

Can you back this up with clear undisputed factual data. I don't believe you can or have any intention of doing so

no of course he cant i think he just wants front page at the register again

**David F** · 09-07-2008, 15:27

Quote:

Originally Posted by utt

Trax

Can you back this up with clear undisputed factual data. I don't believe you can or have any intention of doing so

I for one would not be surprised by this.

---------- Post added at 15:27 ---------- Previous post was at 15:26 ----------

Quote:

Originally Posted by piggy

also remember even though the stores people might be bad at counting and a few scallys might have stolen a few 700,000 have not gone missing.

---------- Post added at 15:24 ---------- Previous post was at 15:22 ----------

no of course he cant i think he just wants front page at the register again

VM not picking up modems is not unusual. I had 2 motorolas from the early days until I tipped them recently both could have been cloned if I so deemed fit but I am an honest man

BarFly · 09-07-2008, 15:28

trax dont normally get involved with your postings, but come on, how do you expect people to believe comments like that, & how long will the mod's allow you to band figures about like they are the truth, when there is nothign to back them up.

no doubting you've been right about things before, but perspective needs to be taken with comments like the above..

Quote:

Take grimsby for example....that used to be an area where practically every household had 2-4 modems + 2-4 tv boxes...

Grimsby has a population of just over 80k, about 60% is serviceable of grismby, so your advising that about 45k people in grismby are happy to steal services ? ( quick fag packet maths )

PeteTheMusicGuy · 09-07-2008, 15:31

Quote:

Originally Posted by TraxData

LOL you have no idea just how wrong you are.

Over 35% of the VM network is made up of cloners, most of which are customers paying for the lowest tier package and then using a cloned modem to get the 20Mbit config.

Why do you think there was such a huge hit to stop the modems not so long aog? they wouldnt of bothered if it was .3%

I thought it was more closer to 50 that 35 but thats still far too much

piggy · 09-07-2008, 15:33

@barfly

ive just noticed your location mate...do you live near trax?