Convo with Virgin (2mb to 10mb)
06-07-2008, 12:16
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#1
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cf.member
Join Date: Jan 2007
Posts: 37
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Convo with Virgin (2mb to 10mb)
Just got off the phone to customer support, I was asking them about upgrading from 2mb to the new 10mb package.
The lady said 'don't worry about upgrading because in the middle of July all 2mb and 4mb customers are being automatically upgraded to 10mb for free'
I said 'are you sure its 2mb aswell as 4mb'
She said ' i guarantee you all 2mb connections are being upgraded'
Is she talking **** or have I missed something in the last few months?
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06-07-2008, 12:27
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#2
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Join Date: Mar 2007
Age: 19
Posts: 2,613
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Re: Convo with Virgin (2mb to 10mb)
2Mb is being upgraded but not to 10Mb just yet, I think it's going either to 4 or 5Mb.
__________________
There are 10 kinds of people in the world; those who understand binary mathematics and those who don't.
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06-07-2008, 12:31
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#3
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Virgin Media Employee
Join Date: Jun 2004
Location: UK
Services: Virgin 20mb with Dlink 655, V+ x2 with XL TV, Samsung 2110c, Virgin XL Telco, Blackberry Bold on o2
Posts: 85
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Re: Convo with Virgin (2mb to 10mb)
Nothing has been announced at this stage what will happen to 2mb so anything is just speculation. Virgin are focussing on upgrading all 4mb customers to 10mb and that will take till around the end of September at current estimates. Until Virgin state otherwise then approach 2mb upgrade information with caution.
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Even though I work for VM, all comments are my own and are not the expression of my superiors!
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06-07-2008, 12:40
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#4
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Guest
Services: VIRGIN MEDIA , 20 Mb BB, V+ Box, XL Phone and 2 Virgin Mobiles
Posts: n/a
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Re: Convo with Virgin (2mb to 10mb)
Quote:
Originally Posted by middlefinger
Just got off the phone to customer support, I was asking them about upgrading from 2mb to the new 10mb package.
The lady said 'don't worry about upgrading because in the middle of July all 2mb and 4mb customers are being automatically upgraded to 10mb for free'
I said 'are you sure its 2mb aswell as 4mb'
She said ' i guarantee you all 2mb connections are being upgraded'
Is she talking **** or have I missed something in the last few months?
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They have not even finished upgrading the 4Mb customers to 10Mb check this link http://allyours.virginmedia.com/html.../schedule.html so the likelihood of any upgrade in July for both 2Mb and 4Mb is to put it mildly codswallop.
At the moment the are no solid plans to upgrade 2Mb at all as obviously they want people to have an incentive to upgrade to 10Mb and pay them more money.
Last edited by whydoIneedatech; 06-07-2008 at 14:05.
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06-07-2008, 14:02
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#5
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cf.addict
Join Date: Apr 2006
Location: Livingston
Services: Virgin Media Broadband L, TV XL, V+
Posts: 464
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Re: Convo with Virgin (2mb to 10mb)
Just think about it. If both M (2Mb) and L (4Mb) were to become 10Mb, what price would you charge?
There is currently a £7 difference in price between M and L. Do you increase the charge for the M customers? You couldn't because that would effectively forcing them onto the L price.
You would have to reduce the price for the L customers by £7. While that would be great, they would be giving away their revenue.
There are currently no plans to upgrade the M customers from 2Mb.
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06-07-2008, 22:32
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#6
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cf.member
Join Date: Oct 2005
Location: Bury, Lancs
Services: Virgin 2meg, BT phone, Virgin TV XL , V+
Posts: 45
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Re: Convo with Virgin (2mb to 10mb)
It would seem reasonable that virgin will upgrade the 2Mb service to say 4Mb at some point in the near future. After all they've more than doubled the 4Mb service at no extra cost to the customer.
A basic 2mb aint going to attract too many new broadband customers.
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When you come to a fork in the road, take it. 
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06-07-2008, 22:41
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#7
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if dont know, google it.
Join Date: Aug 2006
Location: Central Poole
Age: 37
Services: VIP package
Posts: 505
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Re: Convo with Virgin (2mb to 10mb)
i dont think she was listening too well tbh
__________________
Simon stainer
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06-07-2008, 22:41
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#8
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Hello !
Join Date: Mar 2004
Location: East Midlands
Services: VMedia 2mb
Posts: 11,422
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Re: Convo with Virgin (2mb to 10mb)
2mb is quite a slow speed now. They will definately have to upgrade it soon. Let's hope it doesnt take forever.
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07-07-2008, 11:00
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#9
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Join Date: Aug 2006
Posts: 829
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Re: Convo with Virgin (2mb to 10mb)
Quote:
Originally Posted by Halcyon
2mb is quite a slow speed now. They will definately have to upgrade it soon. Let's hope it doesnt take forever.
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it is 
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07-07-2008, 15:21
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#10
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cf.addict
Join Date: Aug 2007
Posts: 232
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Re: Convo with Virgin (2mb to 10mb)
Quote:
Originally Posted by Halcyon
2mb is quite a slow speed now. They will definately have to upgrade it soon. Let's hope it doesnt take forever.
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No I don't think they will upgrade the speed.. I think they will drop the price instead
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07-07-2008, 15:28
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#11
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Old Fart
Join Date: Jul 2007
Posts: 23
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Re: Convo with Virgin (2mb to 10mb)
either that or have a more restrictive cap on the M package
FWIW 2mb is plenty fast enough for casual browsing - don't any of you remember dial up 
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07-07-2008, 16:00
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#12
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cf.addict
Join Date: Feb 2008
Posts: 162
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Re: Convo with Virgin (2mb to 10mb)
i remember dial up i was very happy with a 7kb download speed thinking that was very fast
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07-07-2008, 16:06
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#13
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cf.addict
Join Date: Apr 2004
Location: Northampton
Services: Virgin Media TV&BB
V+ STB
Posts: 195
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Re: Convo with Virgin (2mb to 10mb)
Quote:
Originally Posted by spanna
either that or have a more restrictive cap on the M package
FWIW 2mb is plenty fast enough for casual browsing - don't any of you remember dial up |
I'm old enough to remember 300 baud(bits per second) acoustic couplers 30+ years ago. About half the phone bill for the school went on the computer link.
Last edited by nomadking; 07-07-2008 at 16:10.
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07-07-2008, 16:30
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#14
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cf.addict
Join Date: Apr 2006
Location: Livingston
Services: Virgin Media Broadband L, TV XL, V+
Posts: 464
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Re: Convo with Virgin (2mb to 10mb)
Quote:
Originally Posted by nomadking
I'm old enough to remember 300 baud(bits per second) acoustic couplers 30+ years ago. About half the phone bill for the school went on the computer link.
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Yes, me too. My first Internet Banking was the Bank of Scotland's HOBS (Home and Office Banking System) which I accessed from by BBC Micro using an acoustic coupler.
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07-07-2008, 23:09
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#15
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Free Thinker
Join Date: Apr 2008
Location: Nottingham
Services: Vm's XL (Xcessively Limited) BB
Posts: 41
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Re: Convo with Virgin (2mb to 10mb)
Quote:
Originally Posted by broadbandbug
No I don't think they will upgrade the speed.. I think they will drop the price instead |
Lol.. Too funny.
As speculation seems to run this board, thought i'd share some of my own.
M - 10mb
L - 20mb
XL - 50mb
This seems to me, more likely (given the companies upgrade history & its desire to shower SKY with the golden stuff) than any of the fourth tier comments i keep reading about.
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