06-07-2008, 03:23
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#1
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CF Addict
Join Date: Jul 2007
Location: St Helens
Age: 20
Services: VM TV M/VM 20MB BB/PHONE
Posts: 531
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Confused
right my internet connection cut off the other day for some reason, a tech came out and sorted it out its working now no problem but when i download (legal) stuff it downloads fast then cuts off, its the same when i watch a video on youtube, everything was great before 'he' came out, so my question is what do i do?
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06-07-2008, 10:06
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#2
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Guest
Services: VIRGIN MEDIA , 20 Mb BB, V+ Box, XL Phone and 2 Virgin Mobiles
Posts: n/a
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Re: Confused
Quote:
Originally Posted by Frankie07
right my internet connection cut off the other day for some reason, a tech came out and sorted it out its working now no problem but when i download (legal) stuff it downloads fast then cuts off, its the same when i watch a video on youtube, everything was great before 'he' came out, so my question is what do i do?
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If it continues to happen then you will need to call Tech Support again and explain the problem to them.
For help with your TV or Phone and for Broadband Technical Support:
Call Product Support/Faults on 151 from your Virgin Media Phone. It's absolutely free.
Or call 0845 454 1111 from any other phone line.
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06-07-2008, 11:17
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#3
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cf.addict
Join Date: Dec 2007
Location: Wales UK
Age: 27
Services: 20mb Cable, L TV and Phone XL.
Posts: 497
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Re: Confused
Quote:
Originally Posted by Frankie07
right my internet connection cut off the other day for some reason, a tech came out and sorted it out its working now no problem but when i download (legal) stuff it downloads fast then cuts off, its the same when i watch a video on youtube, everything was great before 'he' came out, so my question is what do i do?
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try posting ur power levels and modem info on the VM tech support news groups.
__________________
Virgin Media are the spawn of all thats Evil!
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06-07-2008, 11:25
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#4
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Guest
Services: VIRGIN MEDIA , 20 Mb BB, V+ Box, XL Phone and 2 Virgin Mobiles
Posts: n/a
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Re: Confused
Quote:
Originally Posted by Welshchris
try posting ur power levels and modem info on the VM tech support news groups.
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Do you not remember the redundancies in the E contact department a few months back that were on this forum.
You will get a quicker response by calling than by email as it is basically now the same staff doing both jobs.
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07-07-2008, 12:59
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#5
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Moan, moan, it's all I do
Join Date: Aug 2007
Location: Scotland
Age: 35
Services: 20mb, Tv, Phone
Posts: 1,099
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Re: Confused
The newsgroups still have a 4 hour SLA. Still going strong and manned by 2nd line.
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08-07-2008, 08:19
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#6
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Guest
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Re: Confused
I throught it was second line doing this anyways
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