Does my modem need to be replaced

[Saint man]

Sorry but have not posted much on these sites etc. But was wondering if my modem is not set to recieve the new 10Mbps service. I am in an area that has been upgraded, Southampton. I am not geting anywhere near this, only barely getting above 4Mbps. No peer 2 peer runnng, no viruses spyware etc.
Have gone to the 'Root site' and obtained these results:

Type : Ambit ETH/USB Combo Cable Modem
Cable modem : Ambit Cable Modem
MAC address
IP address :
Downstream Receive Power Level : -0.50 dBmv
Downstream SNR : 34.62 dB
Upstream Transmit Power Level : 48.00 dBmv

Downstream Lock : Locked
Downstream Frequency : 586750000 Hz
Downstream Modulation : 256 QAM
Downstream Receive Power Level : -0.53 dBmv
Downstream SNR : 34.62 dB

Upstream Frequency : 34000000 Hz
Upstream Transmit Power Level : 48.00 dBmv
Cable Modem Status
Downstream Status

Network Access : Enabled
Maximum Downstream Data Rate : 10240000 bps
Maximum Upstream Data Rate : 512000 bps
Maximum Number of CPEs : 1
Software Upgrade File Name : ntlhm200_ntl0002.cpr
Software Upgrade AdminStatus : allowProvisioningUpgrade
Software Upgrade OperStatus : failed

Could it be that the software upgrade failed.
Thought I would try here first before ringing Virgin support.
Modem is an NTL 120 home.
Running XP home

Running Dan Elwells speed tests says should be getting 4000 kb/s put only obtain 2250 kb/s

Gratefull for any help.
Thanks

[eth01]

imo you need to request a new CM

[Saint man]

Thanks for quick reply, will get in touch with them very soon.

Best to call up and ask about an upgrade to a new modem.

For help with your TV or Phone and for Broadband Technical Support:

Call Product Support/Faults on 151 from your Virgin Media Phone. It's absolutely free.

Or call 0845 454 1111 from any other phone line.

[Saint man]

Thank-you both for your replies, very much appreciated. Phoned support today and they are sending me a new modem.

[Sambora]

Originally Posted by Saint man

Modem is an NTL 120 home.

I think its not a 120 its a 200, see the filename in the following

Originally Posted by Saint man

Software Upgrade File Name : ntlhm200_ntl0002.cpr

The 200 performs much better at 10Meg but needs the ntl0003.cpr or higher firmware image to achieve 10Meg. When the service is upgraded above 4Meg you should get this.

I hope this helps

Originally Posted by Sambora

I think its not a 120 its a 200, see the filename in the following

The 200 performs much better at 10Meg but needs the ntl0003.cpr or higher firmware image to achieve 10Meg. When the service is upgraded above 4Meg you should get this.

I hope this helps

Good spot but they have sent a new modem anyway.

[Saint man]

They must have put the wrong sticker on my modem. on the back it says it's a ntl home 120 (silver coloured box). Anyways will have to see what happens when I get new modem. Will post back then and let you know. Again many thanks for all yours help.

Originally Posted by Saint man

They must have put the wrong sticker on my modem. on the back it says it's a ntl home 120 (silver coloured box). Anyways will have to see what happens when I get new modem. Will post back then and let you know. Again many thanks for all yours help.

It will be a NTL home 120 they just use the same filename in the Docsis, but it was a good spot by Sambora.

[r00t]

Software Upgrade OperStatus : failed

[eth01]

Originally Posted by r00t

Software Upgrade OperStatus : failed

haha. not that again.

[Saint man]

Rec'd new modem today, 256 model.
Speed now up at between 8 and 10 Mbps.
Thanks for help obtained on here.